A. Cancellation by you:

A Partial cancellation of booking is not allowed. If you want to cancel your booking after we have confirmed it, you must immediately advise us in writing. We require your authority in writing before we can make any change and if it is received outside our Customer Service operating hours, it will only be effective from the next working day.

Since we and travel providers incur costs in cancelling your travel arrangements, such as for the flights which are non-refundable in all cases, we will ask you to pay cancellation charges per person on the scale shown below. Cancellation charges are calculated on the basis of the total cost payable by the person(s) cancelling, excluding credit/charge cards and amendment charges.

In the event of a cancellation of a booking secured by a low deposit, we reserve the right to collect the balance of the full deposit amount. You may be able to make a claim under your travel insurance policy if your cancellation falls within the conditions of the policy. Claims must be made directly to the insurance company concerned.

Cancellation charges are as follows which will include amendment fees additionally.

More than 80 days – Deposit only (Including Amendment Fees)
Between 45 and 80 days – 50% of total cost of holiday + 120 USD as Amendment Fees
Between 16 and 44 days - 75% of total cost of holiday +120 USD as Amendment fees
Less than 15 days 100% of total cost of holiday

Note: In some cases, the deposit may be a higher amount to secure your arrangements, this will be non-refundable, and the charges will be added to the cancellation charges above

The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling.

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us.

B. Changes by you:

Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Whilst we will endeavor to assist, we cannot guarantee we will be able to meet any such requests. A change of holiday dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Changes may result in the recalculation of the holiday price where, for example, the basis on which the price of the original holiday was calculated has changed.

In the event we can meet your requested change, You will have to pay an administration charge of $70.00 per person per change, plus any further costs we incur in making this alteration, together with all costs or charges imposed by any suppliers. You should be aware that these costs generally increase significantly the closer to the departure date that changes are made, and you should contact us as soon as possible. Please note that most airlines do not permit name changes for any reason after confirmation. If you wish to make a name change, this will be treated as a cancellation and re-booking. You will have to forfeit the amount you have already paid for your flight and pay the full, current cost of the flight again. Your ability to rebook will be subject to a seat being available for a new reservation. Where we and the travel supplier are unable to assist with making a requested change, and you do not wish to proceed with the original booking we will treat this as a cancellation by you.

Note: Certain arrangements in particular sums paid for flights, may not be amended after they have been confirmed and any alteration or cancellation could incur a charge of up to 100% of that part of the arrangements in addition to the charges above.

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