Terms and Conditions

This contract is governed by English Law and the exclusive jurisdiction of the English courts. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales.You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.

Irish Total Payment Protection (topp) Policy cover:

 In compliance with The Package Holidays and Travel Trade Act 1995 (Republic of Ireland), an insurance policy has been arranged with Arcus Solutions, to protect Republic of Ireland customers’ prepayments in the unlikely event of our financial failure, and paid in respect of:

Holiday packages sold by Travelodeal Limited (Company No. 09061889 registered in England & Wales) to customers in the Republic of Ireland only for:

·         a refund of such prepayments if customers have not yet travelled, or

·         making arrangements to enable the holiday to continue if customers have already travelled

·         repatriation of customers as may be applicable, subject to the terms of the insurance policy.

 In the unlikely event of financial failure please contact the claims helpline on +44 (0) 1702 811397. A copy of the policy is available on request.

This policy is provided by

Arcus Solutions – 3 Cours Charlemagne, 69002 Lyon – SARL au capital de 1 000€ – Téléphone: +44 (0) 207 065 5300. www.arcus-solutions.fr

RCS de Lyon n°853 774 529 – Code APE n°6622Z – ORIAS n°19006898. Le registre des intermédiaires d’assurances est tenu à jour par l’ORIAS disponible sur www.orias.fr

Entreprise régie par le Code des Assurances et soumise au contrôle de l’ACPR – 4 place de Budapest, CS 92459, 75436 Paris Cedex 09

RC Professionnelle et Garantie Financière conformes aux articles L. 512-6 et L. 512-7 du Code des Assurances

This policy is underwritten by

Accelerant Insurance Europe SA registered and authorised by the National Bank of Belgium and regulated by the Financial Services and Markets Authority (Ref. 3193), Acting in Ireland under Freedom of Services.

We are a Member of ABTA and our membership number is P8297. We are obliged to maintain a high standard of service to you according to ABTA's Code of Conduct. All the package holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels only or flights on their own may not be protected and you should ask us what protection is available. We can offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint and it will not determine how your complaint should be resolved.

You will be notified at the time of booking of the price of your holiday. What this price includes will be confirmed to you by us at the time of booking and set out in our booking confirmation.

TRAVELODEAL LIMITED EXPRESSLY RESERVES THE RIGHT TO AMEND ADVERTISED PRICE AT ANY TIME PRIOR TO CONFIRMATION AND CORRECT ERRORS IN THE PRICES OF CONFIRMED HOLIDAYS.

We will do our best to ensure that all pricing and other information are accurate. However, it is always possible that prices quoted on our websites may vary from those quoted over the phone for the same package or product you enquired with us as they are constantly updated online. We will not be liable for booking errors which are attributable to you or which are caused by unavoidable and extraordinary circumstances as defined in clause 16.

Tourist tax: in some countries hotels may require payment of a fee or tax locally. Please enquire of us for further details.

To make a booking you must pay a deposit in order to confirm your chosen arrangements. The amount of the deposit will be advised by us at the time of booking but it is normally 20% of the invoice price and 25% of the invoice price for air-inclusive holidays unless a different amount applies for your chosen arrangements, full payment is required if booking within 60 days of departure. The balance of the price of the holiday is due for payment no less than 60 days before departure for all escorted holidays, unless otherwise stated. For American Holidays and Cruises payment is due 98 days before departure and for worldwide holidays (excluding America) payment is due 84 days before departure. Please check your invoice carefully for any exceptions. If we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges set out below depending on the date we reasonably treat your booking as cancelled. For certain trips, full payment must be received sooner. We will tell you at the time of booking when this is the case. 

As a customer you consent to your data being processed for the purpose of booking your holiday. In doing this, Travelodeal Limited shares your information with relevant third-party suppliers (e.g. airlines, accommodation providers, transfer companies, car hire companies etc) to complete your booking. Travelodeal Limited is committed to protecting your privacy and information. You can find out more about how we do this by reading our Privacy Policy which can be found on our website or by requesting a copy by writing to us by email. You can send an email to admin@travelodeal.com

If you or any member of your party want to cancel your booking after we have confirmed it, the party leader must immediately advise us in writing (not by email). Your notice of cancellation will only be effective when it is received in writing by us at our offices. We will ask you to pay cancellation charges per person on the scale shown below. Cancellation charges are calculated on the basis of the total cost payable by the person(s) cancelling, excluding credit/charge cards and amendment charges.

In the event of a cancellation of a booking secured by a low deposit, we reserve the right to collect the balance of the full deposit amount. You may be able to make a claim under your travel insurance policy if your cancellation falls within the conditions of the policy. Claims must be made directly to the insurance company concerned. Where any cancellation reduces the number of full paying party members below, the number on which the price, and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly.

If any member of your party is prevented from travelling, that person may transfer their place to someone else (introduced by you) providing we are notified not less than two weeks before departure. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of £25 per person, must be paid before the transfer can be affected. As most airlines do not permit name changes for any reason, these charges are likely to be the full cost of the flight.

Cancellation Charges – General tours (other than those stated below)

Since we incur costs in cancelling your travel arrangements, such as for the flights which are non-refundable in all cases, you will have to pay cancellation charges as follows:

1. More than 80 days – Deposit only

2. Between 45 and 80 days - 50% of final payment

3. Between 16 and 44 days - 75% of final payment

4. Less than 15 days 100% of holiday cost

Note: If deposit is greater that % figure, full deposit will equal the fee

Worldwide packages (excluding American breaks)

Period before departure within which notice of cancellation is receive by us in writing % of final payment as follows:

1. More than 84 days – Deposit only (including any amendment fees incurred)

2. Between 83 and 55 days - 50% of final payment

3. Between 54 and 43 days - 75% of final payment

4. Less than 43 days 100% of holiday cost

Note: If deposit is greater that % figure, full deposit will equal the fee

In some cases, the deposit may be a higher amount to secure your arrangements, this will be non-refundable, and the charges will be added to the cancellation charges above

American package holidays

Period before departure within which notice of cancellation is receive by us in writing % of final payment as follows:

1. More than 98 days – Deposit only

2. Between 97 and 55 days - 50% of final payment

3. Between 54 and 43 days - 75% of final payment

4. Less than 43 days 100% of holiday cost                                             

Note: If deposit is greater that % figure, full deposit will equal the fee

In some cases, the deposit may be a higher amount to secure your arrangements, this will be non-refundable, and the charges will be added to the cancellation charges above

For bookings including Norwegian Air the cancellations charges are as follows:

 Period before departure within which notice of cancellation is receive by us in writing % of final payment as follows:

1. More than 98 days – Deposit only (including any amendment fees incurred)

2. Between 97 and 71 days - 50% of final payment

3. Less than 71 days 100% of holiday cost                                            

Note: If deposit is greater that % figure, full deposit will equal the fee

In some cases, the deposit may be a higher amount to secure your arrangements, this will be non-refundable, and the charges will be added to the cancellation charges above

Flight only

Airlines booking conditions apply and these may differ according to the airline booked. Please contact our customer care team for details. This will relate to cancellation charges if applicable.

Cruise Packages

Payment is due 98 days before departure

Cancellation Charges – Cruise Packages

Period before departure within which notice of cancellation is received by us in writing – % of final payment are as follows:

 More than 98 days – Loss of deposit (including any amendment fees incurred)

Less than 98 days – Please call the customer care team as cancellation charges will vary (depending on individual booking elements T&C’s)

Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of Є 70.00 per per booking per item being changed will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. A change of holiday dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Changes may result in the recalculation of the holiday price where, for example, the basis on which the price of the original holiday was calculated has changed

9.1 Cancellation by Us

Whilst we always endeavour to avoid changes or cancellations, we reserve the right to cancel your booking on behalf of the travel supplier(s). We will not cancel less than 8 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance or because the minimum number required for the package to go ahead hasn't been reached. Unavoidable and extraordinary circumstances mean a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. The minimum number required will be provided to you with the holiday description, along with the time limit for us to tell you if the package has to be cancelled.

If your holiday is cancelled, you can either have a refund of all the monies paid or accept an alternative holiday of comparable standard from other services we offer (we will refund any price difference if the alternative is of a lower value).

9.2 Changes to the Price

We can change your holiday price after you've booked but only in certain circumstances:

Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 20 days of your departure.

We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all money paid, except for any amendment charges.

9.3 Changes other than the price

It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of MINOR changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers.

If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below.

We will contact you and you will have the choice of accepting the change or having a refund of all money paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.

Please note, the above options are not available where any change is a minor.

We have a liability to you for supplying the travel services except where they can not be supplied or travel arrangements have been changed due to delays or other causes of whatever kind or nature beyond our control.  In such circumstances, we will seek to supply comparable services, accommodations and travel arrangements and there shall be no refund in these circumstances. The air carriers, accommodations, and other suppliers (including but not limited to trains, cruises, ferries, motor coaches, hotels, and restaurants) providing services are independent contractors and are not agents, employees, servants, or joint ventures of the Company or its affiliates. the Company and its affiliates are not responsible for any acts or omissions of suppliers, their employees, agents or representatives.

All certificates and other travel documents for services issued by the Company are subject to the Terms and Conditions specified by the supplier, which are available upon request, and to the laws of the countries in which the services are supplied. the Company, its agents, officers and/or suppliers of services pursuant to, or in connection with these itineraries, is acting only as agent for the companies, corporations or person providing or offering travel services of any means, or in making arrangements for hotels, transportation, restaurants, or any other service, and does not assume any liability whatsoever for any injury, damage, death, loss, accident or delay to person or property due to an act of negligence or default of others, including any hotel, carrier, restaurant, company or person rendering any of the services included in the Tour, or by an act of God. All baggage and personal effects are at all times and in all circumstances at the risk of the guided vacation/holiday participant. We recommend that passengers obtain baggage insurance. After return at the end of the guided vacation/holiday, if lost articles are found and returned to the owner, a service fee will be charged. 

The right is reserved to withdraw any package or travel arrangements advertised on the Website and/or make such changes in the package or travel arrangements as may be found desirable for the convenience of the parties and the proper carrying out of package or travel arrangements.

Our responsibilities differ according to what you have booked like

In relation to bookings of ‘packages ‘, We accept responsibility as an “organizer” under the Package Travel, Package Holidays and Package Tours Regulations 2018. Subject to these booking conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you as set out on your confirmation, we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

In relation to all other bookings, We have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. Except as stated otherwise in these terms, we have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers with reasonable care and skill, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.

We clearly instruct all our travelers to have Travel Insurance prior to travel. We recommend this is purchased along with your holiday for immediate coverage. It is a requirement when booking your holiday that you either accept the travel insurance recommended by us or alternatively at that time you must arrange a policy providing at least comparable cover. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses, and repatriation in the event of accident or illness. Insurance purchased through us is non-refundable and is excluded from cancellation. All claims must be sent directly to the claims department‘s address shown on your insurance certificate.

If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

It is your responsibility to ensure that you and everyone traveling with you have valid passports, appropriate visas and vaccinations. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

You are responsible for ensuring that any existing medical conditions or disabilities which may require assistance are declared to us before you book your holiday or, if newly diagnosed, before your due date of departure so that we can pass these details on to our suppliers in good time. We are not in any circumstances liable if any carrier refuses you or any member of your party as a passenger as a result of any medical condition or disability. Women 28 weeks or more into pregnancy at the time of return travel must have a doctor's certificate confirming that they are fit to travel (note airlines normally require certification at 32 weeks). We are not liable for any costs, delays or illness resulting from your failure to meet any requirements.

When you make a booking, you accept responsibility for the proper conduct of all members of your party during your travels with Travelodeal. If in our opinion or in the opinion of any person in authority, your behaviour is causing or is likely to cause distress, danger, damage or annoyance to any third party or property, or to cause a delay or diversion to transportation, we reserve the right to terminate your arrangements immediately.

We will refuse to deal with and may terminate the holiday if you assault our staff, suppliers or fellow guests or who are abusive or aggressive to them and are generally affecting the enjoyment of others with their behaviour and you may be barred from future trips with Travelodeal .

This may include (but is not limited to):

 (a) verbally abusive or offensive language towards anyone;

 (b) bullying behaviour;

 (c) inappropriate or abusive behaviour including uninvited physical contact, harassment, violence or threat of violence;

(d) excessive consumption of alcohol or intoxication;

 (e) the possession, carriage or use of restricted substances or drugs (except for medical purposes approved by your doctor);

 (f) conduct which, in Travelodeal’s opinion, is not compatible with other guests’ general enjoyment and well-being or the smooth operation of the trip;

(h) the possession, carriage or use of dangerous items (such as weapons); (i) breaking the law of the country in which you are travelling; and

(j) any behaviour or conduct which brings Travelodeal into disrepute or damages its goodwill.

Full cancellation charges will apply and no refund will be made. We shall have no obligation to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation and return transportation arrangements) you may incur as a result of the travel arrangements being terminated. You must immediately report any pre-existing damage in your room to accommodation staff. If you damage the accommodation in which you are staying or any property, you must reimburse the accommodation provider or property owner concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must indemnify us for the full amount of any claim (also including legal costs) made against us. Criminal proceedings may be instigated. Travelodeal is not responsible for any costs incurred if you are removed from a trip or aircraft, ship or train. You agree not to hold Travelodeal or any of its related entities liable for any actions taken under these terms and conditions

If you experience a problem during your holiday, please immediately inform the relevant supplier (e.g. your hotelier) so that they can take steps to put things right. You should also contact us by emailing at admin@travelodeal.com. If your complaint remains unresolved and you wish to complain further, please send formal written notice of your complaint to us within 28 days of the end of your arrangements, giving your booking reference and all other relevant information. Failure to follow the procedure set out in this clause may affect our and the applicable supplier’s ability to investigate your complaint, and could affect your rights under our agreement.

We recommend that any customer who wishes to make a complaint about the services contracted, or those that have been contracted incorrectly, by the hotel or by the relevant supplier acting on behalf of the hotel, make their complaint known within 24 hours of their arrival.

If you do not receive a satisfactory reply to your complaint, we recommend that you send the details in writing to the hotel or the relevant supplier, and additionally, we recommend that you send a copy to Travelodeal by email at admin@travelodeal.com

The passport and visa requirements applicable at the time of printing to Irish and British citizens for the holidays we offer are shown at www.fco.gov.uk (British Passport) and www.dfa.ie/travel (Irish Passport) Requirements may change and you must check the up-to-date position in good time before departure, currently if you are traveling on a British Passport it’s advised that you must have a minimum of 6 months validity from the date of your return.  A passport presently takes approximately 2 to 6 weeks to obtain. If you or any member of your party is 16 or over and haven’t yet got a passport, you should apply for one at least 6 weeks before your holiday. The UK/Irish Passport Service has to confirm your identity before issuing your first passport and may ask you to attend an interview in order to do this. If you or any member of your party is not a British or Irish citizen and holds a non-British or Irish passport, you must check passport and visa requirements with the embassy or consulate of the country(ies) to or through which you are intending to travel.

Details of any compulsory health requirements applicable to British and Irish citizens for your holiday are shown at www.nathnac.or. It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Details are available from your GP surgery and from the National Travel Health Network and Centre www.nathnac.org. Information on health abroad is also available on www.nhs.uk/Livewell/Travelhealth. For holidays in the EU/EEA you should obtain an EHIC (European Health Insurance Card) prior to departure from www.ehic.org.uk. An EHIC is not a substitute for travel insurance. Vaccination and other health requirements/recommendations are subject to change at any time for any destination. Please, therefore, check with a doctor or clinic not less than six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information.

It is your responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty, costs or expenses being imposed on or incurred by us, you will be responsible for reimbursing us accordingly.

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “unavoidable and extraordinary circumstances”, meaning any event beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease including any mutation or variation of, and the ongoing effects of, Covid-19 or SARs-COV2, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control. 

Brexit Implications: please note that certain travel arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.

If you have any special requests, you must advise us at the time of booking (e.g.diet, room location, a particular facility at a hotel etc.).Whilst we will endeavour to pass any reasonable requests on to the relevant Supplier, no guarantee that any request will be met can be given and we will have no liability to you if they are not.

If you request confirmation in writing that a special request has been noted or passed on to the Supplier or request the inclusion of the special request on your confirmation invoice or any other documentation please note this is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.

If you or any member of your party has any medical problem or disability which may affect your booking or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you make your booking so that we can do our utmost to cater for any special requirements you may have. In any event, you must give us full details in writing at the time of booking and also whenever any change in the condition or disability (if any) occurs. We may require you to produce a doctor’s certificate certifying that you are fit to participate in the tour. You must also promptly advise us if any medical problem or disability which may affect your arrangements develops after your booking has been confirmed. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, they reserve the right to decline the reservation or, if full details are not given at the time of booking or the problem/disability develops after booking, cancel when we become aware of these details.

Note: The Covid-19 pandemic has created an unparalleled global crisis for the entire travel industry leading to an unprecedented amount of cancellations and curtailments throughout the world. Consequently, Travelodeal Limited, in line with other travel companies is applying exceptional measures when dealing with these bookings. Travelodeal Limited is offering Refund Credit Notes to all customers which can be used to secure a new holiday purchased at Travelodeal.

Should a PCR test be required to enter the destination of a purchased trip, the arrangements within the required timescale and related costs will be entirely the customer’s responsibility. Once the trip has begun, should the client present any symptoms related to COVID, resulting in the modification of the contracted services, (e.g. night's stay, changes of hotel or flights) any additional expenses will be the customers responsibility and must subsequently be claimed from their insurance company.

Before making a booking we recommend that you consult the relevant Government websites for the most up-to-date travel advice and guidance.

In the UK this is available via The Foreign and Commonwealth Office at www.gov.uk/foreign-travel-advice

In the ROI please consult the Department of Foreign Affairs at https://www.dfa.ie/travel/travel-advice/.