This section summarizes what personal information we collect, and where this information originates. We may collect information about you when you, or someone acting on your behalf, contact(s) us by phone, email, post or otherwise, and when you correspond(s) with us via our website and online forms. Please note that calls may be recorded for training and quality control purposes. Information that you provide us with can take many forms, including;
- when booking holiday arrangements, we will ask you to provide information such as;
your name, gender, date of birth, contact details (postal address, email address and telephone number) and marketing preferences;
your preferred rooming arrangements and other special requests (which may include Special Categories of personal data, see below);
the name and telephone number of an emergency contact person (whom we will only contact in urgent circumstances while you are away);
your travel insurance details;
where necessary, we may also request your passport details and other information directly required to provide your holiday arrangements;
- when you call us or correspond with us about your booking, we may record the call and/or keep information on why you contacted us, and the advice we gave you;
- when you make a payment to us, we will receive information from you including details of your payment card or your bank account (this information is processed using a third party payment services provider and is not stored by us);
- on your return from holiday, we email or post a satisfaction survey to you. This gives us specific feedback on any issue you may have experienced, and statistical data we can amalgamate in order to monitor the quality of our holidays;
- when you visit us at a public event, such as trade show or exhibition or participate in one of our surveys, competitions or prize draws, we may ask for information, such as your name, contact details, interests and marketing preferences;
- when you use our online services, we may receive content that you choose to upload such as reviews, comments, photos, forum posts or details of your interests and marketing preferences;
- you may also provide us with written or photographic content for us to load on to our website, including reviews and articles.
Information we may collect from other sources
We may also collect information from publicly available sources and third parties, including payment information from our payment services provider including debit/credit card numbers, bank account and other details in order to issue refunds and information relating to your use of any of our social network applications, pages or plugins.
Information we may collect when you use our website
Our websites provide us with information about your use, including:
details of the content that you view and interact with during a browsing session;
technical information such as, but not limited to, service, product or server logs, IP address, time and location, domain, device and application settings, errors and hardware activity etc;
interests and preferences that you specify during the search of your holiday arrangements;
email/chat communications you have with us may be monitored and logged.
Aggregated information derived from your personal data
We collect, use and share aggregated data such as statistical and demographic data for analytical purposes. Whilst derived from your personal data, it is not considered personal data as this data does not directly or indirectly reveal your identity.
Special categories of personal data
We may collect, use and share the following special categories of personal data about you only where it is strictly necessary in order to deliver the travel arrangements you have purchased (for example, to assist with visa applications or ensure appropriate food for those with serious/life-threatening allergies)dietary requirements which may disclose health matters or your religious or philosophical beliefs and health, including information about any disability or medical condition which may affect the chosen holiday arrangements.
If you fail to provide personal information
Should you fail to provide data required either by law, or necessary to provide your chosen travel arrangements, we will not be able to provide the services you have booked or are attempting to book. This may result in Travelodeal being unable to process your booking and be forced to cancel the booking. In this case, we will treat this as a ‘cancellation by you’ in accordance with the relevant Booking Terms & Conditions and notify you accordingly.
We ask that you please take care when submitting information to us, in particular when completing free text fields or uploading documents and other materials. Some of our services are automated and we may not recognize that you have accidentally provided us with incorrect or sensitive information.
If you have consented to receive marketing, you may opt-out later. We may use your information to inform you of offers in the future or to send out brochures. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email us at firstname.lastname@example.org.
We may share information about you in the following circumstances:
Legal and business purposes to disclose to organizations who act as data processors and perform business functions on our behalf. Such business functions include marketing analysis and assessment of customer preferences, payment processing, email newsletter delivery and brochure delivery services;
To share your data with third party service providers used in the delivery of your purchased holiday arrangements;
To government bodies and law enforcement agencies to prevent fraud, to comply with the law and to meet a reasonable request from such bodies;
To third parties (including professional advisors) to enforce or defend the legal rights of Travelodeal or the terms and conditions of any Travelodeal product or service.
To prepare anonymous, aggregate or generic data (including “generic” statistics) for a number of purposes. As we consider that you cannot reasonably be identified from this information, we may share it with trusted third parties such as our partners, advertisers, industry bodies, the media etc.
Your information may be transferred, processed or stored by individuals or service providers outside of the European Economic Area. This section sets out the precautionary measures and available steps taken to protect your data.
We may need to transfer your data to third parties based outside the EEA who may process, share and store your personal data in order to fulfil the holiday arrangements you have booked with us. By submitting your personal data, you are acknowledging this transferring, storing and processing.
For all other transfers of data that are unrelated to the provision of holiday arrangements to you, whenever your personal data is transferred outside the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe;
Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.
This explains how you can access your personal information and outlines your rights, for example requesting corrections and asking us to exclude you from direct marketing. For a copy of the personal information that we store about you in our customer databases, please contact us using the details given in the “Contact us” section below. You will be asked to provide some proof of identification so that we can verify that it is you making the request. This is in addition to your legal rights including; the right to access a copy of your personal information; the right to request the deletion or updating of any inaccurate personal data; and the right to object, in certain circumstances, to our processing of your personal data for direct marketing.
If you are concerned that we have not complied with your legal rights or applicable privacy laws, you may contact the Information Commissioner’s Office (www.ico.org.uk) which is the regulator responsible for data protection in the United Kingdom, where Travelodeal is located. Alternatively, if you are located outside of the United Kingdom, please contact your local data protection authority.
Cookies are small text files sent to your computer when you access our site. The cookies used on our site are anonymous and contain no personal information (such as name and address) or card details, but do identify your computer so that you can navigate our site more easily and our website can remember your preferences. For more information regarding deleting and controlling cookies, please visit http://www.aboutcookies.org.
This section lists the steps we take to protect your personal information and keep it secure. We take a number of steps to protect your information from unauthorized access, use or alteration and unlawful destruction, including where appropriate. We are PCI compliant when processing your payments. We put in place physical, electronic, and procedural safeguards in line with industry standards to limit access to the information we collect about you. We monitor our system for possible vulnerabilities and attacks to identify ways to further strengthen our security.
Book with confidence knowing we are members of ABTA and all holidays are ATOL protected.
We pride ourselves on our customer service and our high level of repeat business.
We look after you all the way with our complimentary in-resort representation services.
All of our holidays are ABTA and ATOL protected
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