Crowne Plaza Crystal City-Washington, D.C.

Name: Crowne Plaza Crystal City-Washington, D.C.
Address: 1480 Crystal Drive, Washington D.C. - DC, united-states
Telephone: +44-204-505-9777
Rating: 4

Arlington, Washington D.C. - DC, United States

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About Crowne Plaza Crystal City-Washington, D.C.

location

This hotel is located in Arlington.

facility

The hotel has a lift and features 308 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a car hire service, a transfer service, room service, a laundry service and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio, a CD player and WiFi are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

sport

The outdoor pool complex provides invigorating refreshment. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including golf, a gym and aerobics.

meals

Various dining options are available, including a restaurant, a café, a bar and a pub. A generous breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. Alcoholic beverages are available.

Amenities at Crowne Plaza Crystal City-Washington, D.C.

Facilities
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  Air conditioning
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  Bar(s)
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  Café
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  Car Park
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  Conference Room
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  Disability-friendly
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  Garage
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  Hotel Safe
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  Laundry Service
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  Lifts
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  Newspaper kiosk
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  Pets
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  Pub(s)
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  Restaurant(s)
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  Room Service
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  Small supermarket
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Packaged meals
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  Protective equipment for employees
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  Protective equipment for guests
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  Protective hygiene screens
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  Protective masks for guests
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  Safe Stay (AHLA)
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  Special Diet
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  Special Offers
Sport/Entertainment
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  Aerobics
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  Golf
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  Gym
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  Number of Pools
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  Outdoor Pool(s)
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  Sun loungers
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  Sun terrace

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

342

Very Good

297

Average

117

Poor

Terrible

Recent Reviews: 836

User:david g
Trip type: Family
24 hr city visit
20 Jun 2026
We arrived at airport pick up very easy shuttle to hotel. At reception we met Mumtaz. Abdullah. He was very polite and helpful exposing all what hotel has making it very simple to then navigate our way around , so much easier when this happens so thank you. We also met Abdullah who also supported us and answering questions that were asked. Both very polite and confident people. Soci Assist, Other at Crowne Plaza Crystal City-Washington, D.C. by IHG, responded to this review Hi Traveller,It's great to hear that Mumtaz and Abdullah made your stay seamless and welcoming. We’re glad they were able to assist you with navigating the hotel and answering your questions. Your kind words about their politeness and confidence are greatly appreciated. Thank you for sharing your experience with us.- The Staff at Crowne Plaza Hotels & Resorts Crystal City-Washington, D.C.
User:Chris S
Trip type: Business
Efficient!
13 Jun 2026
Great check in process with Mumtaz Soci Assist, Other at Crowne Plaza Crystal City-Washington, D.C. by IHG, responded to this review Hi Chris s,We’re thrilled to hear you enjoyed the check-in experience with Mumtaz. Our team takes pride in delivering exceptional service, and your feedback is truly appreciated.- The Staff at Crowne Plaza Hotels & Resorts Crystal City-Washington, D.C.
User:Ashlea S
Trip type: Business
Not worth the stay.
14 May 2026
Food at the restaurant is typical Sysco Food slop. Nothing too special except the drinks are good. No laundry service but they state: “we have a shuttle that will take you to our sister hotel to do your laundry” the shuttle will take you to the airport first (despite the other hotel being less than a mile down the road) where you get on another shuttle for the sister hotel (Holiday Inn) and then ride that do the hotel to do your laundry. Then when you’re done you have to call the shuttle to come pick you up. The washing machines won’t take credit cards so you have to walk next door to the McDonald’s to get change. For some reason, the Holiday Inn doesn’t carry change for its own guests to do their laundry. Guest services didn’t seem to be in communication with the drivers to understand this laundry rigmarole. Water is 3.50 a bottle, bring your own. Close to shopping and food. Exercising room is mediocre at best. Soci Assist, Other at Crowne Plaza Crystal City-Washington, D.C. by IHG, responded to this review Hi Ashlea,We appreciate your detailed feedback and are sorry to hear about your experience with our laundry service and restaurant offerings. We understand how important convenience is during your stay and will review your comments with our team to improve our guest services. It's great to know you enjoyed the drinks and found our location convenient for shopping and food. Thank you for sharing your thoughts with us.- The Staff at Crowne Plaza Hotels & Resorts Crystal City-Washington, D.C.
User:Brian H
Trip type: Solo travel
1 Star – A Masterclass in “What Not to Do”
05 Apr 2026
If you’ve ever wondered what it would be like to stay inside a nightclub… but without the fun, welcome to this hotel.Upon arrival, I was assigned a room across from what appeared to be an unofficial “hospitality suite” (Room 716). And by hospitality, I mean late-night DJ set. The music was so loud I half expected a cover charge at my door.The second floor doubled as a public lounge/bar scene, complete with random people drinking their own alcohol like it was a tailgate party. Security? Never heard of it.Let’s talk elevators. The buttons on the right side don’t work—but there’s no sign telling you that. So you’ll stand there questioning your life choices until you realize the elevator isn’t broken… just selectively cooperative.My first room was next to the elevator, which means I got to enjoy a complimentary “ding” symphony all night. Add in the massive gap under the door, and I could basically hear full hallway conversations like I was part of them.No problem, I thought—I’ll just turn up the TV. Except the TV barely worked, and the remote volume button had clearly retired early.I asked to be moved and specifically requested NOT to be near an elevator. Naturally, I was moved… next to another elevator. And an ice machine this time, just to keep things interesting.Third room attempt? The key didn’t seem to work—turns out the issue wasn’t the key, but that the door lights didn’t work. At this point, I was impressed. It takes effort to miss on this many levels.Oh—and the hallways? Constantly decorated with trash. A nice touch if you’re into that “urban landfill chic” aesthetic.The best part? You can tell by the employees’ reactions that all of this is completely normal to them.Final verdict: If chaos, noise, and confusion are your thing, this place delivers.If not… do yourself a favor and stay literally anywhere else.?If you want it shorter or more aggressive (like a quick Google or Yelp version), I can condense it.
User:Elrod_10
Trip type: Couples
Nice room, nice staff, nice location.
18 Mar 2026
Writing while staying in a King Bed Junior Suite and car parked on property. Bottom line: Highly recommend this hotel. Details: The HVAC heat is quiet and efficient. Bed is a medium-firm with 4 large, fluffy pillows. We found this bed comfortable. Bathroom is updated with steady water pressure and plenty of hot water. Towels are average plush. Room was in excellent condition for a hotel this age. Chris, at the front desk, made us feel welcomed and ensured our room location was as requested. No issue finding a parking space in their garage. Location is close to restaurants/shops.