Doubletree San Jose

Name: Doubletree San Jose
Address: 2050 Gateway Pl, San Jose - Silicon Valley - CA, united-states
Telephone: +44-204-505-9777
Rating: 3.4

San Jose Downtown, San Jose - Silicon Valley - CA, United States

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About Doubletree San Jose

location

Set in the heart of the Silicon Valley, San Jose, California flourishes with industry, beauty and a rich cultural history. The city centre with restaurants and bars is 3 km away, as is the Opera San Jose. The touristic centre and the San Jose McEnery Convention Center are around 4 km from the hotel and shopping facilities can be found within about 5 km. The hotel places guests in an ideal, central San Jose location - an hour south of San Francisco and north of Monterey/Carmel, less than a kilometre from San Jose International Airport and 45 minutes from San Francisco International Airport.

facility

The hotel has a lift and features 505 rooms. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a cloakroom, baggage storage service, safe, cash machine and drinks machine. Wireless internet access (for a fee) is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a transfer service, room service, a laundry service and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Separate bedrooms are available. Valuables can be securely stored in a safe. Additional features include a refrigerator and a tea/coffee station. There is also an ironing set and a trouser press. Other features include a direct dial telephone, a television with satellite/cable channels, a radio, a games console and WiFi. Bathrooms are equipped with a shower and a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

Guests can enjoy a refreshing swim in the outdoor pool area. Sun loungers and parasols on the terrace invite guests to relax and unwind. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking, tennis and horse riding are available. Water sports enthusiasts are offered diving. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. A wellness area with a spa is available at the hotel.

meals

Dining facilities include a café and a bar. Warm hospitality and a cosy atmosphere await guests in 3 non-smoking restaurants. A delicious breakfast is an excellent reason to rise and shine. At lunch and dinner, guests can order dishes à la carte or choose a set menu. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Doubletree San Jose

Facilities
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  24-hour reception
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  Air conditioning
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  Bar(s)
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  Café
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  Car Park
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  Cloakroom
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  Conference Room
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  Disability-friendly
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  Games room
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  Hotel Safe
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  Laundry Service
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  Lifts
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  Newspaper kiosk
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  Pets
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  Restaurant(s)
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  Restaurant(s) with non-smoking area
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  Room Service
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  Shops
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  TV Room
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Enhanced cleaning programme
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  Hand sanitiser
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  Protective equipment for guests
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  Protective hygiene screens
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  Protective masks for guests
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  à la carte Dinner
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  à la carte Lunch
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  Set menu dinner
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  Set menu lunch
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  Special Diet
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  Special Offers
Sport/Entertainment
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  Aerobics
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  Cycling/Mountain Biking
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  Diving
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  Gym
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  Horse Riding
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  Jacuzzi
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  Outdoor Pool(s)
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  Parasols
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  Sun loungers
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  Tennis

Location

Around this property:

Bars / Pubs

3000 m

City Centre

3000 m

Restaurants

3000 m

Tourist Centre

4000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

696

Very Good

767

Average

583

Poor

384

Terrible

292

Recent Reviews: 2722

User:Sammantha A
Trip type: Business
Lost/stolen items
15 Jun 2026
I stayed there two weeks ago, and I noticed a few days after coming back home that the only thing I was missing was my little bag full of jewelry which included my wedding band,wedding ring,necklace and earrings . Mind you I stayed there all weekend and have my jewelry on me except for one hour when I had to teach at one of the ballrooms. Prior to me leaving that hour I did have the jewelry in the bag. After I return from my class, I packed my stuff to leave. When I was unpacking my stuff I realized that was the only missing items I tried to contact the hotel to see if it was left or if someone had turned it in because it could only have been in the hotel roomThey sent me to a security site where I still haven’t heard any information. Nobody was trying to be helpful. It’s actually ridiculous that my items were for sure there and now they’re gone missing and nobody wants to be helpful. There was a lot of other sketchy stuff that happened that weekend that I do not want to post, but will if necessary. All I ask is for my items to either be returned or for the cost of the items to be returned. These are very valuable sentimental items.
User:Ganesh V
Trip type: Business
Experience at the restaurant
02 Jun 2026
Today, June 3, 2026, I ordered a vegetarian pasta. While taking my order, the waitress made jokes about it—saying things like “no living being, nothing breathing,” which felt unnecessary and unprofessional. When the food arrived, it had chicken in it, which was extremely frustrating.When I pointed it out, I was told my dish had been given to someone else and their order was brought to my table instead. There was no apology or courtesy shown for the mistake. Overall, the experience was disappointing, and the customer service was unacceptable. I would not choose to dine here again. If anyone is a lawyer here, I would like to sue the hotel for feeding meat even after giving so much clear instructions. Is it so hard for such establishments to respect people staying vegetarian?
User:Demetria K
Trip type: Friends getaway
Not Quite the Hilton Standard We Expected
12 Apr 2026
This property is located in an industrial area, so there isn’t much nearby. It’s also right next to the freeway, so if you have a balcony, be prepared for a fair amount of noise.One thing to note—if you’re considering Club Level, it’s not what you might expect compared to other Hilton properties. There aren’t the usual amenities, and no alternatives or vouchers were offered during our stay. Also, refrigerators and microwaves are not standard in the rooms—you’ll need to upgrade or request one, (for a price) and even then, availability can be limited.The hotel itself is on the older side. The rooms were decent, but some areas of the property could use better maintenance. For example, one of our room locks didn’t work properly, and another door had to be lifted to open. There were many other items as well. The hallways also had an unpleasant odor at times.Service was a bit hit or miss. While a few staff members were helpful, others came across as less welcoming. When we brought up some of the room issues, it seemed like they were already aware but not overly concerned.We were there during a dance convention, so the hotel was very busy. The only dining option available was understaffed, and the on-site steakhouse wasn’t open during our stay. They do offer complimentary water and a warm cookie, which is a nice touch, although service around that felt inconsistent.Parking is $32 per night, uncovered, and without visible security.Overall, the stay was okay, but it didn’t quite meet the standard I typically expect from a Hilton property.
User:ShellsBells0510
Trip type: Business
Stay somewhere Else!
27 Mar 2026
This hotel needs a complete renovation. Rooms are old, worn, just nasty. The hotel is full of restaurants and none of them are open, only the lobby bar/lounge. No room service. Restaurant staff was the only saving grace.
User:travelbugg531
Trip type: Couples
Would not stay here again.
18 Mar 2026
Dirty, old, and outdated. The room is gross, and the ceiling is missing pieces in the bathroom area. Sleeping under the covers felt damp and it is because the room is humid, even at 69 degrees temp. The room is in need of remodeling. Not comfortable at all. The front desk ladies were rude and unwelcoming when checking in on the evening of 3/19/26. The hotel shuttle driver was nice though.