Hilton San Francisco Union Square

Name: Hilton San Francisco Union Square
Address: 333 O'Farrell St., San Francisco Area - CA, united-states
Telephone: +44-204-505-9777
Rating: 3.7

Union Square Area, San Francisco Area - CA, United States

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About Hilton San Francisco Union Square

location

This hotel is just 1 block from the San Francisco cable cars and theatres, 2 blocks from Union Square and within a mile of the Moscone Center.

facility

The hotel has 15 lifts and features 1908 rooms and 131 suites. Guests are warmly welcomed by multilingual staff at the reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are a number of shops, including a supermarket. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services include a 24-hour security service, a car hire service, medical assistance, room service (for a fee), a laundry service, a hairdresser and a page service. Complimentary newspapers are available. A business centre with fax machine and projector is available.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a games console, an alarm clock and WiFi are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

The pleasantly heated water of the outdoor pool area guarantees comfortable swimming. The sun loungers are perfect for soaking up some sun. The hot tub in the pool area promises pure relaxation. Leisure activities and facilities at the hotel include a gym, a sauna, a beauty salon and hydrotherapy treatments or, for a fee, a steam bath. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

meals

Various dining options are available, including a restaurant, a café and a bar. In addition to breakfast, the hotel also offers lunch and dinner à la carte. Gluten-free meals and vegetarian dishes can be prepared on request.

Amenities at Hilton San Francisco Union Square

Facilities
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  24-hour check-in
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  Air conditioning
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  Bar(s)
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  Café
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  Car Park
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  Casino
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  Cloakroom
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  Conference Room
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  Currency Exchange
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  Disability-friendly
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  Garage
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  Hairdresser
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  Hotel Safe
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  Kids Club
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  Laundry Service
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  Lifts
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  Medical Assistance
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  Pets
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  Restaurant(s)
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  Room Service
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  Shops
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  Small supermarket
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  Theatre
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Protective hygiene screens
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  Protective masks for guests
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  à la carte Dinner
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  à la carte Lunch
Sport/Entertainment
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  Basketball
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  Billiards/Snooker
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  Bowling
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  Children's Entertainment
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  Diving
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  Golf
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  Gym
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  Heated Pool(s)
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  Horse Riding
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  Jacuzzi
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  Number of Pools
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  Outdoor Pool(s)
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  Sailing
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  Sauna
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  Squash
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  Steam bath
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  Sun loungers
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  Tennis

Location

Around this property:

Centre

2000 m

Airport

22000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

1487

Very Good

1666

Average

1095

Poor

473

Terrible

287

Recent Reviews: 5008

User:Michael K
Trip type: Business
Issa nailed it at check in.
20 Jun 2026
Issa at the front desk provided outstanding service for my check in. I arrived extremely early and was exhausted from travel, and while I never expect special treatment, he handled my check-in with professionalism, kindness, and genuine empathy. He made the entire process smooth and welcoming and made me feel like a valued guest from the moment I arrived.It's employees like Issa who reinforce why I continue choosing Hilton. He went above and beyond in customer service, and I truly appreciate the positive impression he left. Thank you for making a long travel day a little easier.
User:916ayon
Trip type: Business
Nice hotel to stay in
17 Jun 2026
I recently stayed at the Hilton San Francisco Union Square, and overall I had a good experience.The hotel is conveniently located in the Union Square area and is easy to find and access. The lobby is massive, with plenty of comfortable seating near the bar, making it a nice place to relax or meet up with friends. One night I ended up ordering food and she just ate it there and relaxed for about an hour. One feature I really appreciated was the 24/7 convenience market located inside the lobby. There's also a FedEx office right next door, which is incredibly convenient if you need to print, ship, or handle any last-minute business while traveling.I had visited Cityscape at the hotel before, but this was my first time actually staying here. I booked a Balcony Suite, and the balcony ended up being my favorite part of the entire stay. I've stayed at other Hilton properties with balconies, but this one was significantly larger. It had two chairs and a small table, making it the perfect place to sit back and enjoy the incredible city views. If you're considering upgrading to a balcony room, I'd definitely recommend it.The room itself was what I would expect from a Hilton. Comfy beds, an in-room safe, mini fridge, and a tablet that provides information about hotel amenities and local attractions. You can even use the tablet to set alarms and access helpful information about the city.The staff throughout my stay were friendly, professional, and helpful whenever I had questions.I also checked out the pool area, which is nicely tucked away between the hotel towers. The pool is heated, and there is a Jacuzzi/hot tub available as well. The only downside is that the pool area closes at 9 PM, which felt a little early. Unfortunately, I wasn't able to enjoy it because of the early closing time. My one real complaint was the bathroom's sliding door. It repeatedly came off its track, which became frustrating throughout the stay. Eventually, we just left it open because it seemed to derail almost every time someone used the bathroom.One thing visitors should be aware of is the surrounding area. (The tenderloin ). The hotel itself felt safe and well-maintained, but like many parts of downtown San Francisco, some of the nearby blocks have a noticeable homeless presence and open drug use. It wasn't an issue during my stay, but it's something worth knowing if you're unfamiliar with the area.If you're driving, be aware that hotel parking starts at over $70 per night plus tax. I ended up using a parking garage across the street and saved quite a bit of money.Overall, I enjoyed my stay and would definitely consider returning. Between the excellent location, helpful staff, spacious balcony, heated pool, and incredible views, this hotel offers a great San Francisco experience. If the bathroom door issue had been fixed and the pool stayed open a little later, this would have easily been a 5-star stay.
User:Nicholas R
Trip type: Business
The GOAT
17 Jun 2026
Jose is like the lebron james of serving but better (Jordan #2 no left hand)
User:Hudson T
Trip type: Business
Sky bar
17 Jun 2026
Jose is an amazing server. He deserves the world.
User:Carolina B
Trip type: Business
Amazing Service
17 Jun 2026
Mr. Abdullah Q. was just the most courteous person I could have encountered. His understanding and assistance was above and beyond. After a series of bad days and experiences, his compassion and professionalism truly did arrive when I most needed.