The Westin San Antonio North

Name: The Westin San Antonio North
Address: 9821 Colonnade Blvd, San Antonio - TX, united-states
Telephone: +44-204-505-9777
Rating: 4.4

Northwest, San Antonio - TX, United States

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About The Westin San Antonio North

location

This modern, luxurious city hotel lies opposite The Colonnade shopping and entertainment complex. It is located in the northwest of San Antonio and around 15 minutes away from the city centre.

facility

326 rooms are located on 20 storeys and can be reached by lift. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a cloakroom, baggage storage service, safe and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Film fans will find plenty of 'lights, camera, action' at the cinema. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

Guests can strike that perfect balance between exercise and relaxation in one of the 2 heated indoor and outdoor pools. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including a gym, callisthenics, aerobics, a spa, a sauna, a steam bath and massage treatments. An entertainment programme and a kids' club are also options for entertainment.

meals

Various dining options are available, including a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. A wide variety of dishes are served at all three main mealtimes. Guests can enjoy lunch and dinner as a set menu. Staff are also happy to provide children's meals.

Amenities at The Westin San Antonio North

Facilities
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  24-hour check-in
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  24-hour reception
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  Air conditioning
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  Bar(s)
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  Café
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  Car Park
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  Cloakroom
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  Conference Room
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  Disability-friendly
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  Games room
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  Garage
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  Hotel Safe
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  Kids Club
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Newspaper kiosk
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  Pets
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  Restaurant(s)
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  Restaurant(s) with non-smoking area
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  Room Service
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  Shops
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  TV Room
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Packaged meals
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  Protective equipment for employees
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  Protective equipment for guests
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  Protective hygiene screens
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  Protective masks for guests
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  Set menu dinner
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  Set menu lunch
Sport/Entertainment
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  Aerobics
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  Gym
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  Heated Pool(s)
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  Indoor Pool
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  Jacuzzi
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  Massage
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  Number of Pools
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  Outdoor Pool(s)
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  Sauna
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  Steam bath
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  Sun loungers
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  Sun terrace
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  Swimming Pool

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

1847

Very Good

675

Average

275

Poor

118

Terrible

Recent Reviews: 2993

User:nayld
Trip type: Business
HORRIBLE. AVOID MARRIOT HOTELS
24 Jun 2026
Terrible replacing windows so all day and night scaffolding was banging on side of building room was dirty, didn't have the amenities listed for a handicapped room, then took 4 hrs to bring item to rm. Will never stay at a Marriott business again, have had nothing but real low budget stays,never get any rewards, would have had a better stay at kennel, and a lot less money.im done with this business.
User:Clayton P
Trip type: Couples
Probably better options elsewhere.
13 Jun 2026
The room was well appointed and clean but clearly dated. Bed was comfortable. The service left much to be desired though. The folks working there were not very friendly.
User:GraciasDiosPorMiVida
Trip type: Family
Most helpful front desk clerk Presee!
10 Jun 2026
Presee was so kind and helpful when we arrived! She took her time to explain and make sure we were accommodated. Please be patient and kind when you come. They are doing the best they can! The manager was off site when we came and was confused and unable to help but Presee made sure we were cared for. Thank you again! ??
User:Moshe Y
Trip type: Business
Incredible Experience! Incredible employee! - much gratitude
07 Jun 2026
To whom it may concern,Thank you for giving me the opportunity to provide feedback here. I travel monthly to various states for business and continue to be so impressed with my experiences staying with you at the Westin North - San Antonio. Your supervisor, Anthony, has been remarkable!! This has been consistent every stay. Hospitality is the culture and experience one feels while staying in your hotel. Anthony always goes above and beyond to provide a smooth check-in process, comfortable accommodations, and professionalism. He meets guests with humor and kindness, and always goes the extra mile to accommodate specific requests! Small gestures truly go a long way and we appreciate it! I run a business in San Antonio, travel frequently and would not stay anywhere else. The Hotel is beautiful, clean, and comfortable. I enjoy all the extra features including a clean and organized gym, hot tub, pool, and bar which I so enjoy after a hard day's work. Weston always empowers and energises me to have a productive day. Thank you!
User:K2384YTruthc
Trip type: Business
Don't get HURT on their property!!
26 May 2026
The management of this hotel ignores you in an effort to make you go away if you have an incident on their property caused by their safety neglect. I was here in September of 2025 in a business conference and someone had improperly taped down an electrical cord across the walkway to the buffet in the hall area. My shoe caught the cord and I went flying and landed several feet away on my side trying to catch myself prior. I was in a lot of pain so they had me lay there a minute and then they helped me up and took me nearby to a sofa to rest and answer questions about the incident for a report. They immediately changed the taping of the cord and were all very attentive to my care and gave me a card to contact them if I needed anything. They did ask if I needed an ambulance and I declined because I did not feel like I had broken anything but was just in a lot of pain in my hand and side. Even that day my hand swelled up really bad, turned black and blue and my side was hurting but I thought I would give it some time to heal from the trauma. A week later I went to ER due to continued pain and swelling. They said my hand was badly hurt but would heal with time and my ribs were bruised but nothing to do for them either. The pain lasted for several weeks and using my hand was difficult and painful. My insurance covered all x-rays and cat scans except for the $50. deductible. I called the hotel and asked them just to cover that for me since they had said to let them know if I needed anything. They said the manager would call me back. After 4 phone calls with their rep, Skylar, over a period of 5 months with the promise they would get with me and with no returned calls I have decided THEY JUST BLEW ME OFF!I could have sued them for what happened to me but that is not my style. I thought they were respectable people but apparently NOT. It's not the $50 anymore it the principle.