Walt Disney World Swan Reserve

Name: Walt Disney World Swan Reserve
Address: 1255 EPCOT RESORTS BOULEVARD, Orlando Area - Florida - FL, united-states
Telephone: +44-204-505-9777
Rating: 3.8

Walt Disney World Resort, Orlando Area - Florida - FL, United States

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About Walt Disney World Swan Reserve

location

This hotel is located in the heart of Lake Buena Vista.

facility

Multilingual staff at the reception desk in the lobby are happy to answer any questions. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access (no extra charge) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. Film fans will find plenty of 'lights, camera, action' at the cinema. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a childcare service, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a queen-size bed or a king-size bed. Separate bedrooms are available. A safe and a desk are also available. Additional features include a refrigerator, a mini fridge, a microwave and a tea/coffee station. Further amenities include an ironing set and a trouser press. Equipped with a telephone, a TV, a radio, an alarm clock and WiFi (no extra charge), the rooms provide many ways for guests to stay connected and entertained. A hairdryer and a vanity mirror are available in the bathrooms, which are equipped with a shower. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. The pool area also includes a hot tub, a waterslide and a pool bar. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hotel offers outdoor sports, including cycling/mountain biking, crazy golf, golf and horse riding. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, bowling and callisthenics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Evening entertainment includes live music.

meals

Dining facilities include a restaurant, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. A fortifying breakfast is served daily. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Walt Disney World Swan Reserve

Facilities
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  Air conditioning
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  Bar(s)
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  Bicycle Hire
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  Café
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  Car Park
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  Conference Room
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  Currency Exchange
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  Disability-friendly
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  Games room
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  Hairdresser
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Playground
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  Restaurant(s)
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  Room Service
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  Shops
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  Small supermarket
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  TV Room
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  Waterslide
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Housekeeping only upon request
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  Hygiene training for staff
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Packaged meals
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  Protective equipment for employees
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  Protective hygiene screens
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  Breakfast Buffet
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  Continental Breakfast
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  Special Diet
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  Special Offers
Sport/Entertainment
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  Aerobics
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  Beach Volleyball
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  Bowling
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  Children's Pool
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  Cycling/Mountain Biking
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  Golf
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  Gym
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  Horse Riding
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  Indoor Pool
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  Jacuzzi
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  Massage
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  Minigolf
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  Number of Pools
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  Outdoor Pool(s)
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  Parasols
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  Sauna
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  Steam bath
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  Sun loungers
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  Sun terrace
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  Table Tennis

Location

Around this property:

Centre

2000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

585

Very Good

412

Average

199

Poor

130

Terrible

158

Recent Reviews: 1484

User:blairlynn1
Trip type: Couples
Hidden Fees
17 Jun 2026
We stayed at Disneys Swan hotel for 2 nights. We booked due to its proximity to Epcot and the Boardwalk. We paid in full when booking. When we arrived they asked for a credit card for resort fees. Normally when you pay upfront in full all fees are paid for at the time of booking. We were charged $50 per night plus taxes on both of those nights. We have stayed at many Disney hotel and love the free parking aspect. This hotel (as well as the Dolphin next door) charges for parking. I told the front next representative Disney properties offer complimentary parking as it states on the app. He informed me this hotel is owned by the Marriot not Disney so they charge $40 per night plus tax. This doesn’t make sense since this Disney hotel offers free shuttle busses and early entry so I’m not sure why the free parking wouldn’t apply. They never sent me an invoice at checkout so I had to email them to see why I was charged an additional $100 on top of the $197 ($50 x 2 nights $40 x 2 nights and $17 taxes and additional fees). I disputed the additional $100 with my credit card seeing there was no explanation on the invoice. $200 extra fees that were not disclosed when we had already spent over $500 is crazy. We wouldn’t not have booked here had we known it was going to cost us an additional $200 on top of what we prepaid. We will not be staying here again seeing Disney offers many cheaper hotels without hidden fees. I will say the hotel was very clean and smelled nice. It offers a variety of food options. However we have stayed at value Disney hotels which we feel offer the same atmosphere. Executive Office, Guest Services / Front Office at Walt Disney World Swan, responded to this review Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed our location, cleanliness, and dining options.We sincerely regret any frustration regarding the additional charges. Please note that our resort and parking fees are disclosed throughout the booking process, including during rate selection, in the confirmation email, and again at check-in.We appreciate your comments and will continue working to ensure all information is communicated as clearly as possible. We hope you might consider giving us another opportunity in the future.
User:Bev W
Trip type: Family
#disneyswan Old
30 May 2026
Currently staying in room 744. Hotel is definitely Old and showing its age. Furniture is very well used and has not been replaced in quite some time. Bathroom has no fan and outdated light switches. Low ceilings in this hotel as well. When it rains middle pane of windows steam up leaving us unable to see out the window. Full TV Menu does not work…cannot access room folio or Disney channel. This hotel does offer transportation to parks, however from MK and Animal Kingdom we had to go to regular parking to get the bus and not where the other Disney buses were accessible. Leaving us with a much further walk when exiting the park. The one positive in our stay was the great housekeeping service. Overall very disappointed in this hotel. #disneyswan Executive Office, Guest Services / Front Office at Walt Disney World Swan, responded to this review Thank you for sharing your feedback from your current stay. While we’re glad to hear that housekeeping made a positive impression, we’re sorry that many aspects of your experience—particularly the condition of the room, in-room amenities, and transportation convenience—did not meet expectations. Your comments regarding maintenance concerns and service limitations have been shared with our team for review and improvement. If you are still staying with us, we encourage you to dial “0” from your in-room phone to speak directly with a Front Office leader, who would be happy to assist you. We appreciate you bringing these matters to our attention and apologize for the inconvenience caused.
User:Brent N
Trip type: Family
Best stay ever at the Dolphin
18 May 2026
Andres at the front desk made our trip so perfect. He mingled and joked with our family at check in —- but the #1 best thing he did was ask “what most important to you during your stay.” My daughter said the pool. Andres moved our room to a room on the bottom floor right next to the pool, like a 1 min walk to the pool with a patio. He could have just plopped us up in a room on level 20 like 15 min walk to the pool. This one decision by Andres made our trip perfect.Thank you Andres!!!
User:GoPlaces30751661372
Trip type: Couples
Disney Magic at the Swan
17 May 2026
As WDW annual passholders, my husband and I have stayed at nearly every Disney resort on property, but somehow we had never ventured over to the Swan/Dolphin. After deciding on a whim to take a quick overnight park-date trip, our usual go-to hotels were either fully booked or overpriced, so we decided to give the Swan a try. My only regret is that it took us so many years to do so.Everything about our stay was fantastic, and that is coming from two people who are admittedly pretty hard to please. The food and drinks, while a bit overpriced as expected, truly blew us away in both quality and flavor. Between the atmosphere, dining options, comfortable rooms and incredibly convenient location, the entire stay still felt full of Disney magic.And that’s before even mentioning the fantastic pool, which might just be the best pool of all the Disney-area properties. Yacht Club still has a slight edge for me because I’m a sucker for a lazy river, but the Swan/Dolphin pool area is seriously impressive.The only negatives we encountered were the high cost of overnight parking and our experience at Bourbon Steak. I understand the parking fees are in line with other Orlando-area hotels, but they are certainly not in line with Disney resort parking, which is free for hotel guests. As for Bourbon Steak, the service was so disappointing that we left before ordering. Our server in the bar seemed disinterested at best and told us that none of the cocktails on the bar menu were available because a new menu was rolling out the next day — and that we should just come back then. We left immediately, did not return, and do not plan to.That said, our overall stay at the Swan was wonderful. If the room rate is good enough to justify the added parking cost, we will absolutely be back.
User:TravelFan147
Trip type: Friends getaway
Great Renovated Rooms and Location
08 May 2026
Stayed here for a long weekend and loved it. The newly updated rooms are wonderful and checked all my boxes. You get access to Crescent Lake, Epcot and Hollywood Studios for a fraction of the cost of the nearby deluxe resorts. Will stay again for sure!