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Crowne Plaza Orlando Downtown

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Crowne Plaza Orlando Downtown

locationDowntown, Orlando Area - Florida - FL, United States

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About Crowne Plaza Orlando DowntownAbout Crowne Plaza Orlando Downtown

location

The city business hotel is located off I-4 in Downtown Orlando, and provides easy access to everything to see and do in Orlando. Guests will find restaurants, bars, nightlife, shops, links to the public transport network and the Greyhound Bus station all in the immediate vicinity. Lake Eola is approximately a 20-minute walk from the conference hotel.

facility

The hotel has 227 non-smoking rooms, which are located on 14 storeys and are reachable by lift. The reception desk is open round the clock. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops, including a supermarket. Guests of the hotel can enjoy various recreational facilities, including the garden, during their stay. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a childcare service, a car hire service, a transfer service, room service (for a fee), a laundry service and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms feature a living area, a kitchen and a bathroom. Air conditioning, individually adjustable heating and a fan ensure comfortable temperatures. A welcome gift awaits guests. Guests can enjoy the lake view from a balcony or terrace. All rooms are carpeted and include a double bed and a sofa bed. A safe, a minibar and a desk are also available. Additional features include a mini fridge, a tea/coffee station and a dishwasher. There is also a washing machine, an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a CD player, a DVD player, a games console, a plug adapter, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are available for daily use. Cosmetic products and background music provide additional comfort in the bathrooms. Wheelchair-friendly rooms can be booked. The hotel has family rooms and smoking rooms.

sport

Going for a swim at the pool complex, which includes indoor and outdoor areas, is a great way to relax. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A sun terrace, sun loungers, and parasols are available. The wide range of activities offered at the hotel ensures that there is something new to do every day, including tennis, crazy golf, golf and horse riding. Sport and leisure facilities at the hotel include a gym, bowling and squash. Various wellness options are available at the hotel, including a spa, a sauna, massage treatments and hydrotherapy treatments. Evening entertainment includes live music.

meals

Various dining options are available, including a breakfast room and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Crowne Plaza Orlando Downtown Amenities at Crowne Plaza Orlando Downtown

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Bowling

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Minigolf

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Squash

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      Sun loungers

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      Sun terrace

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

707

Very Good

32

Average

13

Poor

3

Terrible

4

Recent Reviews: 759

  • User:LaKisha K

    Trip type: Friends getaway

    Great service

    rating08 Jul 2026

    Gang was very kind and attentive to our needs. Excellent service

  • User:Lee L

    Trip type: Friends getaway

    Excellent Customer Service

    rating08 Jul 2026

    Murray provided excellent customer service to and from Kia center. He has excellent interpersonal skills and was very attentive to each passenger’s needs.

  • User:Quest61100885030

    Trip type: Business

    thanks for hosting!

    rating06 Jul 2026

    great time visiting the Crowne Plaza for a conference! The whole weekend was smooth, especially thanks to Oscar@

  • User:Robert S

    Trip type: Solo travel

    Nice staff. A few room issues.

    rating05 Jul 2026

    I want to first share that all of my interactions with hotel staff were nice, everyone was kind.The reason I give 3/5 is based on some situations. I had called the day before to ask that my 3 back to back reservations put in the same room (all booked in same category). I arrived very early and completed preliminary check-in. Advised the FD agents of the call I made the day before and they were nice and said they would work on it, seeming as if they didn’t see any comments that I requested to be there. I came back later and was informed that I got a Diamond upgrade which was great. I got to my room and everything seemed clean in the kitchenette but under the desk as I am setting up my computer I found a pill and looked it up on Google images, it was a prescription muscle relaxer. I go into the bedroom and I see on the dresser countertop a strip of a sticky lint roller with a lot of very long hairs stuck to it just sitting there. In the bathroom I found several long hairs that are clearly visible on the side of the tub, and one of the bulbs in the bathroom is flashing like a strobe light - it cannot be missed. On the morning of my part 2 reservation I go to the FD to check into my next res and am helped by Crystal - I let her know and show her the pictures/videos of what was in the room and asked that she just shares what I showed her with housekeeping as I’m sure they would want to know. In that moment she did offer to send up housekeeping to address those things, but I did decline because I just took out the light bulb and can put the other things in the trash. The part that did shock me is that housekeeping management never took the time to just even call me and address it I know my phone number is on file as FD agents confirmed it. This is a nicer property and I would have expected that kind of follow up from leadership. I also want to call out I have my DnD on the door as I like to help lighten the workload for housekeeping staff as I know their work is not easy.The restaurant for breakfast has been nice, and food is great quality! The one thing I found weird was that I ordered the breakfast flatbread from the menu, and ate half of it. I asked for a box and the server said “management doesn’t allow for to-go boxes anymore”. That’s weird. The server suggested I go grab a small plate from where they were serving continental breakfast and could take my leftovers up to the room that way, so I did but now my food is just on a plate in my mini fridge. Just give out to-go boxes management. Soci Assist, Other at Crowne Plaza Orlando-Downtown By IHG, responded to this review Hi Robert S,We’re grateful for your detailed feedback and appreciate your kind words about our staff and breakfast quality. Your experience with the room cleanliness and the unexpected policy on to-go boxes is certainly not reflective of our standards. We've shared your insights with our team to ensure improvements are made. Thank you for your understanding and for bringing these matters to our attention.- The Staff at Crowne Plaza Orlando Downtown

  • User:Go48006032246

    Trip type: Couples

    Biggest highlight : Food & dining room staff

    rating04 Jul 2026

    Our stay at the Crowne Plaza started out subpar , the location was very convenient in as it was not far from any place you would like to go in the downtown area. However, the front desk associates were not very welcoming unless spoken to first , I can't group them all in one category as there were different attendants who were more communal. The ambiance is nice at the entrance , the food is delicious ! Special thanks to Gaby our waitress ( please edit her name tag to the correct spelling , she deserves to be known by her proper name) . Gaby went above and beyond with her service , her attention to detail and enthusiastic energy made our meal even more memorable. Oscar was an exceptional bartender , he is humorous which encourages you to come back just to talk to him and maybe grab a drink per the occasion . Be careful though , the smaller the drink the bigger the punch ! Both of these staff made our experience much more enjoyable, five stars for the both of them . Nonetheless, back to the overall layout of the rooms . The doors have a motel look to them , however the inside is very nice , showers could use more compartments to hold soaps or rags. The carpets could also use a change as they appeared shredded in some areas . Still, housekeeping was very attentive and cleanly , they honor the do not disturb signs which is also a plus ! The bed is super soft and the TV has several channels . The inside of the rooms are pretty soundproof. On the other hand, you can hear the entire hall opening and slamming doors. We enjoyed the room , however they could use a good renovation as certain things do appear dated especially walk ways leading to your room, which can feel like the backrooms . WARNING: Please be aware of the $225 deposit , don't get duped like we were . Soci Assist, Other at Crowne Plaza Orlando-Downtown By IHG, responded to this review Hi Go48006032246,Thank you for sharing your detailed feedback. We’re thrilled to hear that Gaby and Oscar made such a positive impact on your stay with their exceptional service. Your comments about the room layout and ambiance are invaluable, and we’re committed to ensuring our guests have a comfortable experience. We’ve shared your insights with our team to enhance our offerings. We hope to welcome you back for an even better stay in the future.- The Staff at Crowne Plaza Orlando Downtown

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