Margaritaville Resort Times Square

Recent Reviews: 943

• User:emperorkaioyus

  Trip type: Family

  An excellent NYC hotel experience

  28 Jun 2026

  The minute you step into the elevator, you feel like you’re on vacation. This hotel is so pretty and you really feel the stress leave your body and it put you into vacation mode right away. Tiffany at guest services was phenomenal and so friendly. The staff was great but she went out of her way to accommodate our family’s requests and it was greatly appreciated. The pool is warm and clean, housekeeping efficient and we liked the gym being open 24/7Cajun pasta at the restaurant was a favorite as was the really cool light show in the Statue of Liberty. With is huge deck it’s An excellent hotel for a family our group to gather outside of their room. We’d come back again and highly recommend it.

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• User:Joe K

  Trip type: Couples

  Wonderful Experience!

  28 Jun 2026

  Wonderful front desk associate, Tiffany! She went above and beyond for us. Highly recommend the resort. It was literally on Time Square!

• User:misssophiatraveler

  Trip type: Family

  Beautiful and Clean

  23 Jun 2026

  It’s a nice hotel in Times Square. Very clean, and nicely maintained. Food is subpar but it’s NY and I was a local so I went to non touristy restaurants in NY. Overall this hotel is a beautiful addition to Times Square. Thank you for the champagne as well! Valentyna Muravyk, Guest Services / Front Office at Margaritaville Resort Times Square, responded to this review Dear Guest,Thank you for sharing your wonderful review! 🌴 We're thrilled you enjoyed our beautiful, clean, and well-maintained slice of paradise in the heart of Times Square.We appreciate your honest feedback about the food and completely understand that, as a local, New York's incredible dining scene is hard to resist! We're especially glad you enjoyed the champagne—it's our little way of helping every stay start with an island state of mind.We hope to welcome you back soon for another relaxing escape in the middle of the city. Until then, keep the good vibes flowing! 🍹✨Warm regards,Valentyna MuravykValentyna.Muravyk@margaritavilleresortnyc.com

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• User:TJ P

  Trip type: Solo travel

  Times Square Hotel NOT NYC.

  17 Jun 2026

  I was here the morning of the Knicks parade and was really disappointed that the bar still wasn’t open until 11. There was a skeleton crew of servers assigned to the huge dining space, and maybe 50 - 60 people were just standing around waiting with more people piling in every 15 - 30 mins. Ps - the bar was full yet no one said the bartender didn’t come on until 11, no urgency whatsoever. The General Manager should be embarrassed and the Food and Beverage Director fired, as it’s clear they do not I understand NYC. Valentyna Muravyk, Guest Services / Front Office at Margaritaville Resort Times Square, responded to this review Thank you for taking the time to share your feedback with us.It sounds like your experience took place in our restaurant and bar rather than during a hotel stay, and that area is operated independently from the hotel team. For the best follow-up and response, we kindly encourage you to share your comments on the restaurant’s dedicated TripAdvisor page so their management team can review your experience directly.We appreciate you bringing this to our attention and hope you’ll have the chance to enjoy a smoother, more relaxed experience with us in the future.Warm regards,Valentyna MuravykValentyna.Muravyk@margaritavilleresortnyc.com

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• User:PBRI1S

  Trip type: Family

  Not a 3/4 oasis resort - more like a 1 star due to Mr. Z management

  16 Jun 2026

  I booked this for teens birthday, two of them . Our flight was canceled. In morning and again in the evening . We had a reservation to check in but our flights canceled leaving me in spot to call all reservations, including limo driving waiting . I called and spoke to Mr . Z that was all he would tell me . He did say manager of guest services. I told him what happened and would like him to change check in to next day , as I was booking new airline tickets with different airline to get out there next day bc no other flights for night . I asked if could add a night bc already paid for it but was canceled due to flights. He was very unprofessional. He didn’t want to help when all other agencies did , including the limo . He said he wouldn’t refund me for canceled flights due to weather . He also stated that if I didn’t call booking to call them personally that I would be charged full price for no show . That I need to do it quickly before midnight , as if he would take your money and you would have to leave . I have all this on recording and told him . He wouldn’t help but said booking calls them all the time but he couldn’t provide me with number . I asked for someone higher than him to help resolve and he said he is the highest and there is nobody . He talked down on customer and when asked for cooperate , he stated he can’t give it to me . A guest relations agent named Andrew called when booking raffi personally called them over issue and Andrew said extended the stay free of charge and everything was fine . He was helpful and apologized. He should be the manager honestly. I heard yelling in background, possibly Mr z . The manager . I went to sleep for stressful day at airport and woke to head to airport a third time and saw notification my booking was cancelled. I knew I didn’t do it and was on my way . I called hotel and was told rudely it was canceled and to call booking to see why . I called them and they said Mr z called and canceled it after Andrew fixed everything. He stated he didn’t want to accommodate us bc we asked for help rearranging our trip from canceled flights that was out of our control . This is young individuals birthday . The limo driver ready to take us there on arrival . Tickets bought and all . So we decided to look last minute on plane for another and it was World Cup and nba so very busy . We found Hyatt dream . We are so glad we booked them . They were way better all the way around !!! It was a amazing time with them ! The limo , vip events , and Hyatt dream was extraordinary!! I would stay clear from this hotel as they lack customer service skills to handle travel accommodations out of customers control . They lack training with professional people skills and hospitality. They try to charge you more for inconvenience. They appear very rude and low scale in my opinion . You get what you pay for I guess . I stayed at many margaritavilles and this one was very low scale . It isn’t inviting at all . More hostile and chaotic . You deal with stress of travel and cancellations already , you shouldn’t have the place you will stay make you feel uninvited, or like a inconvenience. That’s a 1 star resort . Valentyna Muravyk, Guest Services / Front Office at Margaritaville Resort Times Square, responded to this review Thank you for taking the time to share your experience. We are sorry to hear that your travel plans were impacted by multiple flight cancellations, especially during what was meant to be a special birthday celebration.While we understand how stressful unexpected travel disruptions can be, we would like to clarify that your reservation was booked through a third-party travel partner, Booking.com. Because of this, any modifications to the reservation were required to be initiated through Booking.com before our team could make adjustments on our end. Our manager advised of this process and was prepared to work with the booking provider regarding any requested changes.As the conversation progressed, the interaction became increasingly challenging, and concerns regarding the communication were documented and shared with the booking agency. After reviewing the situation, the reservation was ultimately canceled without penalty and at no charge to you.At Margaritaville, we strive to create a welcoming and enjoyable experience for every guest while also ensuring a respectful environment for our team members. Although we were unable to welcome you to the resort, we are glad your vacation plans came together and that you were able to enjoy your celebration.We appreciate your feedback and wish you many happy travels ahead.Fins Up!Valentyna MuravykValentyna.Muravyk@margaritavilleresortnyc.com

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