citizenM New York Times Square

Name: citizenM New York Times Square
Address: 218 West 50th Street, New York Area - NY, united-states
Telephone: +44-204-505-9777
Rating: 4.6

Midtown West, New York Area - NY, United States

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About citizenM New York Times Square

location

This hotel is located right in the heart of New York City.

facility

The hotel has a lift and features 230 rooms. The friendly staff at the reception desk are happy to answer any questions. Services and facilities include a baggage storage service, a safe, a TV room, a 24-hour security service, a business centre, a smoke alarm and a smoking area. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Guests arriving by car can park their vehicles in the garage or in the car park.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A safe and a minibar are also available. Guests will also find a refrigerator included among the standard features. Equipped with a TV and WiFi (no extra charge), the rooms provide many ways for guests to stay connected and entertained. Bathrooms are equipped with a shower and a hairdryer. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has non-smoking rooms.

sport

A sun terrace is a great place to while away the hours. After an eventful day, guests can work out and recharge in the gym.

meals

A restaurant, a dining room, a café and a bar are available to guests. Breakfast and lunch offer culinary delights every day.

Amenities at citizenM New York Times Square

Facilities
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  Air conditioning
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  Bar(s)
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  Café
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  Car Park
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  Conference Room
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  Disability-friendly
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  Garage
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  Hotel Safe
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  Lifts
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  Restaurant(s)
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  TV Room
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Hand sanitiser
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  Housekeeping only upon request
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  Hygiene training for staff
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Protective hygiene screens
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  Protective masks for guests
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  Breakfast Buffet
Sport/Entertainment
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  Gym
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  Sun terrace

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

4111

Very Good

1198

Average

249

Poor

102

Terrible

Recent Reviews: 5739

User:Martin B
Trip type: Friends getaway
Too trendy for this old guy
07 Jun 2026
Trendy hotel in Times Square just not for the old guy. I prefer more in suite amenities like coffee in the room. Shower slippery with nothing to hold to (like I said, old guy). The upstairs bar has a great vibe. The location is terrific and yes, the bed is amazing. Marvellous just not my taste.
User:Sarah_Newy
Trip type: Family
A peaceful base just off Time Square
07 Jun 2026
A tranquil haven after the hustle and bustle of tourist life in the city. Friendly, helpful staff, a cool vibe and a great lobby for chilling in or having a night cap. We didn’t hear a peep from the city once inside. The bedroom was small but had all we needed and, as we didn’t spend much time in there aside from sleeping and getting ready, it was great value for money. A subway line to the airport was just outside the front door, as were numerous bakeries, restaurants, bars and shops.
User:Noraatc
Trip type: Couples
Excellent choice for a solo traveler
25 May 2026
First and foremost, the rooms are too small for two people (and we are not “big and tall”); especially, if you are used to your spacious home, but for a single traveler it is perfect! I travel to NYC frequently without my husband and I wouldn’t hesitate a minute to stay at this welcoming, efficient and modern hotel. The advantages are: Fabulous location far enough from Times Square not to hear and see all the hustle and bustle, two metro entrances steps away from the door, excellent Hell’s Kitchen restaurants nearby, and two minutes walk to the nearby Whole Foods supermarket. Very efficient room equipped with modern technology controls via iPad (easy to adjust the lights and open/close blinds) , small shower/toilet combo, but with excellent waterfall shower, nice design of the lobby with plenty of space to work and eat (we had a great sushi takeout enjoyed there on a rainy evening), welcoming service, fast elevators, free water (still and sparkling) in the dining area… We had a great stay and I will definitely be returning on my solo trips.
User:PeterFNYNC
Trip type: Business
Small Rooms but efficient
18 May 2026
This Marriott brand has perfected getting the most out of a small space. The room reminds a bit of a cruise cabin but maybe even smaller. As a solo traveler, it was fine. Exceptionally clean, comfortable, nice shower and room controls handled by a handy tablet. The bed is king, however, it is perfectly set against the window and if I had wife in the bed, one of us would have to climb over the other if they needed to get up. If you need to be in Times Square, this is a great location as it is just off Broadway on 50th street. I was attending a conference at the Marriott Marquis and it was an easy walk. The staff is great and the lobby area has plenty of work spaces if you need them. I did not eat at the hotel.
User:Red_Dolphin-Media
Trip type: Solo travel
Extremely disappointing
15 May 2026
This hotel is new to the Marriott family and is following the trend of extremely small rooms (like Motto, Tempo, etc.) but not a small price. My first stay was fine and the bed was very comfortable. However unlike other options I mention you actually check yourself in and make your own key.On my stay this week I had some questions and neither me nor Marriott customer service could get a human being on the phone during normal business hours. The room I was assigned to was terrible and I spoke to Matt who said he was the manager and while he agreed to cancel me with no penalty he couldn't refund my Bonvoy points used and blamed a lack of understanding of Marriott systems and told me to take it up with them. I asked for management email and he gave me an email address that he misspelled and I eventually wrote to Olivia Zeis.I don't mind having to do self service but it's a hotel and you still need a few competent human beings to work there. I do not recommend this hotel and based on the way my concerns were dismissed and ignored by Matt (manager) I wish it wasn't part of Marriott's portfolio with a total lack of adherence to Marriott's brand standards.