St. Pancras London, Autograph Collection

Name: St. Pancras London, Autograph Collection
Address: Euston Road, London, united-kingdom
Telephone: +44-204-505-9777
Rating: 4.2

Kings Cross, London, United Kingdom

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About St. Pancras London, Autograph Collection

location

Located in the heart of London, this urban hotel is ideal for business travellers.

facility

The hotel has 3 lifts and features 245 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a hairdresser and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. A business centre with fax machine and projector is available.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. The kitchenette comes with a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking, tennis and golf are available. Water sports enthusiasts are offered canoeing. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium. Entertainment options and leisure facilities include an entertainment programme and live music.

meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at St. Pancras London, Autograph Collection

Facilities
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  Air conditioning
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  Bar(s)
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  Bicycle Hire
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  Café
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  Car Park
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  Conference Room
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  Currency Exchange
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  Disability-friendly
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  Games room
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  Hairdresser
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Medical Assistance
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  Pets
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  Restaurant(s)
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  Room Service
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  Shops
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Housekeeping only upon request
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  Hygiene training for staff
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  Medical teleconsultation
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Packaged meals
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  Protective hygiene screens
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  Protective masks for guests
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  Breakfast Buffet
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  Special Diet
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  Special Offers
Sport/Entertainment
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  Aerobics
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  Canoe
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  Cycling/Mountain Biking
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  Golf
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  Gym
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  Heated Pool(s)
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  Indoor Pool
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  Jacuzzi
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  Massage
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  Number of Pools
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  Outdoor Pool(s)
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  Sauna
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  Steam bath
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  Sun terrace
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  Tanning Studio/Solarium
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  Tennis

Location

Around this property:

Centre

3500.0 m

Airport

32500.0 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

2602

Very Good

1179

Average

530

Poor

291

Terrible

243

Recent Reviews: 4845

User:Chan N
Trip type: Solo travel
Spa experience is great
30 Jun 2026
Amazing spa experience, lunch package is valuable and therapist is professional
User:Emilie F
Trip type: Business
Not worth your money
30 Jun 2026
Very poor experience. Room on the 6th floor (out of 7) but very loud music played until 11pm. Single uncleaned small window, that doesn't open (even a little). Bad insulation between rooms & between room and corridor. I was meant to stay for a couple of nights, I left after the 1st and found another hotel for the 2nd one. You have way better options in London for this price range. Nice staff but unable to help on the day I checked in. They did offer when I checked out some compensation as points on my membership but I don't think they have been credited (as it is unlikely that I would come back, they must have seen this gesture unnecessary).Room service was good but the wine glass wasn't clean (faint traces of lipstick, not mine). Finally, be aware that the rooms depicted on the website are the suites. Regular rooms (at £400/night) are very different (great if you like salmon painted walls and basic brown furnitures!). Hope this helps.
User:HappyMinski
Trip type: Solo travel
Royal Gem of a Restoration and Hotel
19 Jun 2026
Visually stunning architecture, movie set scene of room hallways, creative drinking & eating spaces, and awe inspiring view from the 3rd floor of the famous staircase. This restoration was clearly was an endless labor of love.When the staff are aware of your appreciation for the building and the restoration, then they start to share fascinating tidbits about the history of the building or special sights within the building for you to explore. It is a treasure trove of wonders.Hotel offers multiple unique and complimentary guest experiences such as the rum punch and the gin rituals. Baked goods in the lobby's court/sitting area are fresh and tasty. Potent martinis, attentive service, and an art piece of ceiling are found in the Martini Bar. Look into the stunning Booking Room, but don't dine there unless you want to leave disappointed. The caution is to be aware of the potential lack of sunshine or a view from your room. If you are particular, then I suggest that you speak with reservations before you check in.
User:Mark L
Trip type: Business
Ambassador business trip
18 Jun 2026
No understanding of Ambassador member benefits (which I did not receive). Little or no leadership on show and a pale shadow of what this hotel once was. It felt almost like an airport hotel, where staff are aware most guests are only there for a few hours and service reflects that model. St Pancras London, Autograph Collection, at St. Pancras London, Autograph Collection, responded to this review Dear Mark B,Thank you for taking the time to share your feedback following your recent stay at St Pancras London, Autograph Collection.I was sincerely concerned to read your comments, particularly regarding the lack of recognition of your Ambassador membership benefits and your impression of the level of service delivered. Please accept my unreserved apologies that your experience did not reflect the standards of hospitality and care that we are committed to upholding.Ambassador recognition and associated benefits are a fundamental part of our service promise, and I regret that these were not appropriately extended to you during your stay. This is not in keeping with our expectations, and I fully appreciate the disappointment this will have caused.I am also sorry that the overall service and atmosphere fell short of your expectations. Your observations regarding leadership visibility and service consistency are noted with concern, and I assure you they will be reviewed with the relevant senior managers to ensure immediate attention and corrective action where required.We value your feedback as it enables us to address shortcomings and reinforce our standards. Should you be willing to share further details of your stay, I would welcome the opportunity to investigate this matter personally and ensure it is appropriately resolved.Thank you once again for bringing these matters to our attention. We do hope we may have the opportunity to restore your confidence in the future.Warm regards,Guest Relations.St Pancras London, Autograph Collection
User:Emily P
Trip type: Family
Mice Problem - 3500.00 Stay - Run in the Opposite Direction
16 Jun 2026
While spending time in both the hotel bar and restaurant, my party and I observed multiple mice actively running around the lounge area while having drinks, at times coming within approximately two feet of where we were seated. As guests of a five-star hotel, this was both shocking and deeply unsettling. The presence of rodents in food and beverage areas raises obvious concerns regarding cleanliness, sanitation, and guest safety.Had this occurred on the first day of our stay, I would have checked out and found alternative accommodations. Unfortunately, the incident significantly detracted from what should have been a premium hospitality experience and left us feeling uncomfortable and disgusted.A 5-star Marriot Autograph Collection hotel of this reputation and standard should maintain rigorous pest-control and sanitation measures, particularly in areas where food and drinks are served. Witnessing multiple mice in public guest spaces is simply unacceptable and falls far below the expectations associated with a luxury property. The lack of surprise or concern by the staff was actually appalling. I have multiple videos that I am more than happy to share as we sat at our seats with our feet off the ground. When asked to move immediately to the other restaurant we were told that one actually has more MICE! When raising my concern at the front desk clearly it’s a known issue and they were not in the least bit concerned that a guest was should just deal with this blatant regard of cleanliness and sanitation among other things. St Pancras London Autograph Collection, Guest Services / Front Office at St. Pancras London, Autograph Collection, responded to this review Dear N2387QUemilyp,Thank you for taking the time to share your feedback following your time with us here at the St. Pancras London, Autograph Collection.We deeply regret your experience, and would like to assure you that this is not style or standard of service our guests may expect from us. We are grateful you have taken the opportunity to share this with us directly through our Guest Satisfaction Survey, and our leadership is conducting a full review, and will be in direct contact with you to discuss the details of your stay.We remain at your disposal for any further questions or concerns you may wish to share with us.Warm regards,Laura van NimwegenGuest Relations