City Sleeper at Royal National Hotel

Name: City Sleeper at Royal National Hotel
Address: 38-51 Bedford Way, London, united-kingdom
Telephone: +44-204-505-9777
Rating: 3.3

Russell Square, London, United Kingdom

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About City Sleeper at Royal National Hotel

location

This hotel is located in London.

facility

The friendly staff at the reception desk are happy to answer any questions. A baggage storage service and a safe are available. Wireless internet access in public areas allows guests to stay connected. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a laundry service and a coin-operated laundry.

rooms

Central heating ensures that rooms maintain just the right temperature. Children's beds can be requested for younger guests. A safe and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. Other features include a telephone, a TV, an alarm clock and WiFi (no extra charge). Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. The hotel has family rooms and non-smoking rooms.

sport

Various dining options are available, including a restaurant, a café and a bar. A delicious breakfast provides energy for the rest of the day.

Amenities at City Sleeper at Royal National Hotel

Facilities
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  Bar(s)
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  Café
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  Car Park
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  Conference Room
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  Disability-friendly
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  Garage
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Restaurant(s)
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  Shops
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  Small supermarket
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  TV Room
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Housekeeping only upon request
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  Hygiene training for staff
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  Use of commercially available disinfectants
Sport/Entertainment
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  Bowling

Location

Around this property:

Centre

3000 m

Airport

28000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

3518

Very Good

3195

Average

4245

Poor

1852

Terrible

1991

Recent Reviews: 14801

User:Álvaro Y
Trip type: Business
Good value for both group stays and individual guests
28 Jun 2026
After several years conducting student trips to London, I keep choosing the Royal National. A great location in a centric area and a dedicated attention, such as that from the restaurant crew and the (succulent) breakfast staff, efficiently coordinated by the experienced Mirela and Gosia, together with their care in providing both groups and individual passengers with a satisfactory experience and a very good value. While it's true the hotel needs to face an update of its climatisation systems in accordance with the changes in the climate, I keep choosing it in the overall.
User:Roam21350283774
Trip type: Family
Fabulous hotel
28 Jun 2026
Hotel in a fabulous location 10 minutes walk from Euston station. Close to shops restaurants and bars. So easy to check in. Room super clean and very spacious. We had 3 single beds. We stayed during the heatwave so it was fantastic to have water fountains by the reception. We asked for a fan as the rooms have no air conditioning it came within 20 minutes. Would stay here again. A little tip there is a shop across the road which sells water, snacks and other essential which are cheaper than the hotel
User:Ikram A
Trip type: Business
No AC, worst night!
28 Jun 2026
I paid £245 for one night. Great location as I needed to go to SOAS university. However, the room looked old and similar to what you should get at a Travel lodge. The worst part was that there was no AC, I was boiling hot all night. I asked at reception if there is anything they could do, they said we could give you ice! I woke up with my face puffed up from the heat, and I hardly slept. I was exhausted the next day, and this impacted my whole day at the conference. I would never book this place again, and I would always check for AC before booking.
User:Alan B
Trip type: Couples
BE VERY WARY WHEN BOOKING THIS HOTEL.
27 Jun 2026
I thought I had booked this hotel for 24/6/26 until 1/7/26 but when I checked the confirmation the dates were in 2027. I tried to correct the dates but there were no vacancies at the hotel. The hotel reception was contacted and I was told that I was unable to cancel the booking without paying the full amount, because I had not taken the free cancellation option. The booking agency, booking.com were contacted and the situation was explained. They contacted the hotel chain, Imperial Hotels who confirmed I would have to pay. I contacted the Imperial Hotels and explained that it was a mistake, I am from Australia and would not be able to use the accommodation as I would not be returning to London. My reply was that they had a policy regarding cancellation and would not waiver the policy in this instance.The hotel has charged my account the full amount, $2000+, which as a pensioner I can I'll afford. I was advised I could cancel the booking but that would give the hotel the opportunity to rebook the room and double their money.Just a warning be careful and check everything when booking with this chain as they are totally inflexible with no compassion for circumstances, at least the people I dealt with were.
User:rebeccanolan17
Trip type: Couples
Horrible
25 Jun 2026
26 June, Currently here at the moment, horrendous, the heat in the room is despicable, asked for a fan and no sign of it, asked for a cooler room they said all rooms are the same, no air conditioning or anythingYou would be reported if a dog was to stay in the room Hotel Manager, Owner at Royal National Hotel, responded to this review Dear Madam,Thank you for taking the time to share your feedback.We sincerely apologise for the discomfort you are currently experiencing.We would like to clarify that we do not advertise air conditioning in our rooms on any platform. Fans are available upon request, however, they are subject to availability. We understand that the current hot weather can be very challenging, and we appreciate your patience during this time.Regarding your comment about pets, we would also like to confirm that we do not allow pets at the property and do not advertise pet accommodation.Please feel free to contact our reception team, who are available 24 hours, and we will do our best to assist you within our available resources.We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Afshan, Front Office Coordinator