Smana Hotel Al Raffa

Name: Smana Hotel Al Raffa
Address: 37, Al Raffa, Bur Dubai, Dubai, Dubai, united-arab-emirates
Telephone: +44-204-505-9777
Rating: 3

Dubai, United Arab Emirates

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About Smana Hotel Al Raffa

location

This hotel is located right in the heart of Dubai.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. A number of shops, including a supermarket, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. Rooms have a queen-size bed or a king-size bed. A safe, a minibar and a desk are also available. Guests will also find a refrigerator included among the standard features. There is also an ironing set and a trouser press. Equipped with a telephone, satellite television and WiFi (no extra charge), the rooms provide many ways for guests to stay connected and entertained. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Bathrooms with wheelchair access can also be booked. The hotel has family rooms and non-smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. Comfortable sun loungers are available on the terrace. There is a poolside snack bar as well. For those who wish to stay active while on holiday, the hotel offers golf. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and massage treatments. The hotel offers plenty of activities and entertainment options, including an entertainment programme, live music, a dance club and a nightclub.

meals

Various dining options are available, including a restaurant, a café and a bar. Catering options include half board and full board. A continental breakfast buffet guarantees a great start to the day. At breakfast and dinner, guests serves themselves at the generous buffet. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. Alcoholic beverages are available.

Amenities at Smana Hotel Al Raffa

Facilities
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  Air conditioning
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  Bar(s)
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  Café
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  Car Park
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  Conference Room
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  Currency Exchange
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  Disability-friendly
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  Garage
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Medical Assistance
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  Nightclub
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  Restaurant(s)
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  Room Service
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  Shops
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  Small supermarket
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  TV Room
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Housekeeping only upon request
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  Hygiene training for staff
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  Medical teleconsultation
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Packaged meals
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  Protective equipment for employees
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  Protective hygiene screens
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  Protective masks for guests
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  Sanitiser dispenser
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  Social distancing regulations
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  Time interval between room bookings
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  Use of commercially available disinfectants
Meals
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  Breakfast Buffet
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  Continental Breakfast
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  Evening Buffet
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  Full Board
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  Half Board
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  Special Diet
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  Special Offers
Sport/Entertainment
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  Aerobics
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  Children's Pool
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  Golf
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  Gym
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  Indoor Pool
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  Massage
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  Number of Pools
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  Outdoor Pool(s)
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  Sauna
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  Steam bath
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  Sun loungers
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  Sun terrace

Location

Around this property:

Airport

12000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 147

User:475shasha
Trip type: Solo travel
all guys are so friendly
03 Jan 2025
very nice ambience . Mr. Muzzami (mngr) he is so nice ... the cashier Kishan he always treat me as brother .. we play always pool and enjoy together he is so humble ... and Nikita is a pretty girl she always greed me with the very cute smile .. I like to come here every time ..best time ever jannat is also so good athira is also very friendly ... ??
User:Kubra03cetinkaya
Trip type: Solo travel
Worst Hotel Ever.
29 Jan 2024
The rooms stink. They are not clean. I requested a non smoking room and both rooms smelled like not good. Bathrooms were gross and bugs and hair were everywhere! ! The door did not seem secure and was not evened out so bugs got in easily. Coffee cups were dirty even spoon.This is hotel is the worst one....Staff are terrible....front desk guys were worst and indifferent..i went alone and they have no consideration...rooms are worst quality...AC is broken and beds have bugs in it...gloomy ambience...it is a mess in the middle of a messy location...only reason to book is its proximity to NDLS station...otherwise guys don't book this hotel at all...even everywhere has dirty hands signs.Oh and let’s not forget about the prostitutes. The mildew smell and humidity in the air. I will not recommend this place unless this is a very last resort. I don’t even know how they got this rate out this rating. The staff were unrespectful but they are the reason for the poor hygiene of the rooms. I even walked pass a room that had old filthy mattresses stacked almost to the ceiling! I asked for water and tissue they did not care. I am really disappointed ??
User:Asmita K
Trip type: Couples
Good restaurant
01 Oct 2023
I went Crowne plaza hotel with my wife in ginger restaurant for dinner. Food was very good. Staff from the restaurant was very helpful. And security officer Sumir and Nirajan was very helpful. Thanks for them.
User:FellowTraveler544314
Trip type: Solo travel
Not a good place to stay, I am here now and regret it
23 Nov 2022
I am here now, first night, horrendous.I am disgusted with the 'hotel' and the staff don't seem to care. I rarely complain about anything, however, I am currently sleep deprived and very frustrated.I had to wait for a room, I arrived at 4 PM, when I got the room I had to request a key, I was given 1st floor, I am normally a light sleeper and would have preferred a higher floor, but OK, I booked 4 weeks ago and expressed my preferences.I have a view of a brick wall. my window doesn't lock.The swimming pool, well it is very small, gym OK one or two machines with signs saying broken.At 10 PM their night club blasting out Indian night club music, and I mean blasting started and is open until 3 AM, every night of the week, it is on my floor and has no sound insulation, at all. I was not informed of this, I can not sleep and I am feeling very angry and frustrated, I have twice requested another room, they will try and give me one tomorrow, on the 4th floor, the noise of this night club.. we will see, I initially booked in for 15 nights, I paid for 2 nights sensing things were not going to go wellThere is also NO hot water, just a little warmThey will have to do something amazing to get me to stay any longer than 1 more night
User:RohanChristian
Trip type:
Nice budget hotel located in a residential area
11 Nov 2022
were there for 3 nights but enjoyed our stay. the rooms were spacious with all the modern amenities. the only complain was the bath room ie the glass partition for the shower was narrow because of which the floor got wet and water didnt drain off easily. thats the only complain. food was typical indian and bit of european. break fast spread was excellent which was on the top floor with a capacity of almost 100 people. our dinner was in the quite lounge which again was excellent. great taste.the staff was courteous and very helpful.