Sheraton Jumeirah Beach Resort

Recent Reviews: 4035

• User:Jac T

  Trip type: Family

  Fabulous hotel

  Invalid Date

  Arrived at 9.20am. Check in very quick and easy, very welcoming. Advised our rooms would be ready asap even though check in is 3pm. There is a room for changing into beach/pool clothes and luggage storage. No longer than an hour the hotel contacted us to say all three rooms were ready. Fantastic service. We had arranged in advance for a surprise for my grandsons 9th birthday, some decorations and a cake. The room was beautiful with balloons, towels made up to look like a cake and other decorations, fantastic service also from housekeeping. Cake was brought up to our room later in the day. Rooms were lovely and comfortable. No queueing for breakfast, seated right away which is great considering we were a party of 8. Plenty choice for breakfast too. No wait for lifts. All hotel and pool staff very helpful. The pool is very busy with beds hard to find but if you ask the pool staff will help you. Pool itself is lovely and lifeguards on hand if needed. Overall a amazing hotel and would highly recommend it to anyone. walking distance to lots of places to eat. If you like Indian food I would recommend the Indian Palace about a ten minute walk away. Mohamed El Aghoury, General Manager at Sheraton Jumeirah Beach Resort, responded to this review Dear Jact2013,Thank you very much for your wonderful review and for choosing to stay with us.We are delighted to learn that you and your family had such an enjoyable experience from the moment of arrival. It is especially rewarding to know that the check-in process was smooth and welcoming and that we were able to have your rooms ready well ahead of the standard check-in time.We are also thrilled that your grandson's birthday celebration was a memorable one. Creating special moments for our guests is something we take great pride in, and we are pleased that the room decorations, birthday cake, and thoughtful touches contributed to the occasion.Your kind comments regarding our Housekeeping, Front Office, pool, and breakfast teams are truly appreciated. It is wonderful to know that you enjoyed the comfort of your rooms, the variety offered at breakfast, and the attentive service provided throughout your stay.We also appreciate your feedback regarding the busy pool area. While we are pleased that our team was able to assist, your comments have been noted as we continuously look for ways to enhance the guest experience.Thank you once again for your recommendation and for taking the time to share your experience. We look forward to welcoming you and your family back to Sheraton Jumeirah Beach Resort for another memorable stay.Warm regards,Mohamed El-AghouryMulti-Property General Manager

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• User:Sven S

  Trip type: Couples

  Sheraton Jumeirah Beach Resort an oasis in Dubai with Outstanding Service!

  Invalid Date

  My wife and I are currently staying at this wonderful resort and are absolutely thrilled. The entire hotel is exceptionally clean, very well-organized, and has a truly cozy atmosphere. Unlike the massive, overcrowded mega-hotels in Dubai, this place feels relaxed and personal. The food is also fantastic—delicious and with a great variety every day. Three team members deserve a special mention:Moses at the pool area provides perfect, incredibly friendly service. He literally reads every wish from our eyes and even learns new German phrases every day to make us feel at home. Rahoul, the pool attendant, is also constantly working hard to make our stay as beautiful as possible, making sure we have the perfect shade all day long. Tammy manages her entire team brilliantly, yet she still takes time every single day for a personal chat with us. Her great tips for the hotel and activities in Dubai have made our stay perfect. We are very much looking forward to our remaining week here. Highly recommended!Warm regards Sven and Gina Mohamed El Aghoury, General Manager at Sheraton Jumeirah Beach Resort, responded to this review Dear Sven and Gina,Thank you for taking the time to share such a wonderful review while still staying with us. We are truly delighted to know that your experience at Sheraton Jumeirah Beach Resort has been so enjoyable.It is a pleasure to learn that you appreciate the cleanliness of the resort, the relaxing atmosphere, our dining offerings, and the more intimate character of the property. We are particularly pleased that our resort has provided the perfect balance of comfort and hospitality during your stay.Most importantly, we are grateful for your kind recognition of our team's efforts. Creating memorable experiences through genuine, personalized service is what we strive for every day, and it is rewarding to know that this has contributed positively to your holiday. Please be assured that your compliments will be shared with the respective team members and department leaders. They will be thrilled to know they have helped make your stay so special.Thank you once again for your recommendation and for choosing to spend your holiday with us. We are delighted that you still have another week to enjoy, and we look forward to continuing to make your stay as memorable and enjoyable as possible.Warm regards,Mohamed El AghouryMulti-Property General Manager

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• User:Roving793347

  Trip type: Couples

  A calm oasis in Jumeriah Beach

  Invalid Date

  Had a wonderful 2 weeks at this beautiful hotel. We loved the location, the grounds are peaceful and tranquil yet you are in walking distance to so much. We went premium all inclusive which I have to say was excellent value, good selection of eateries and drink options and we found the food at The Azure pool bar exceptionally good. The hotel and grounds are well kept and for us we much preferred having a low rise hotel, it appears lost in all the skyscrapers surrounding it, but for us it only added to its charm. Our room was large, clean and all the amenities you would expect at a 5* hotel. What really makes this hotel stand out is its wonderful staff, special mention to Sasee and team at the pool, Sherees and Walid in the Black Goose Bar, Jojo in the Peacock restaurant and lastly but certainly not least, the wonderful Moses at Azure who kept us hydrated for the 2 weeks. I'd highly recommend this hotel, the only negative would be that there was not enough wardrobe/storage space for a couple staying for 2 weeks. Mohamed El Aghoury, General Manager at Sheraton Jumeirah Beach Resort, responded to this review Dear Roving793347,Thank you for taking the time to share your wonderful review following your recent stay at Sheraton Jumeirah Beach Resort.We are delighted to know that you enjoyed our beachfront location, tranquil gardens, Premium All-Inclusive experience, dining offerings, and the comfort of your room. It is especially rewarding to hear that the unique charm of our resort, set amidst the vibrant surroundings of JBR, contributed to such an enjoyable two-week holiday.Most importantly, we are thrilled that our team's hospitality left such a lasting impression. Providing warm, attentive service is at the heart of what we do, and your kind recognition of our colleagues across the resort is greatly appreciated. Please be assured that your compliments will be shared with the respective teams and managers.Thank you also for your constructive feedback regarding the wardrobe and storage space. Guest comments such as yours are valuable as they help us identify opportunities to further enhance the guest experience.We sincerely appreciate your recommendation and are grateful that you chose to spend your holiday with us. We look forward to welcoming you back for another relaxing and memorable stay in the near future.Warm regards,Mohamed El AghouryMulti-Property General Manager

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• User:Lorna H

  Trip type: Couples

  Love this Place

  Invalid Date

  Another fabulous holiday here. Brilliant location, amazing food, clean and most importantly wonderful staff. Big shout out to the staff at the swimming pool/garden area namely Sasee, Ashkar and Moses and Jojo, Christine and the staff at the Peacock Restaurant. We'll be back and thank you all. Mohamed El Aghoury, General Manager at Sheraton Jumeirah Beach Resort, responded to this review Dear 129lornah,Thank you for sharing your wonderful feedback and for choosing to spend another holiday with us at Sheraton Jumeirah Beach Resort.We are delighted to know that you enjoyed our location, dining experiences, cleanliness, and overall atmosphere. Most importantly, it is truly rewarding to hear that our team's hospitality helped make your stay so memorable.Your kind recognition of the service provided throughout the resort, particularly by our Recreation and Food & Beverage teams, is greatly appreciated. Please be assured that your compliments will be shared with the respective managers and team members, who will be delighted to know their efforts made a positive impact on your holiday experience.Thank you once again for your continued support and for taking the time to share your experience. We look forward to welcoming you back for another fabulous stay in the near future.Warm regards,Mohamed El AghouryMulti-Property General Manager

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• User:Redandwhitearmy1970

  Trip type: Family

  Sheraton Jumeirah Beach Resort

  Invalid Date

  We have been annual visitors to the hotel since 2012. The hotel has recently gone through a full refurbishment of the rooms and this has now been extended to the garden areas with new lawns laid. The resort is looking very nice and continues to provide access to a private beach area.In the past we have always booked flights via Emirates and then the hotel directly via the Marriott Bonvoy APP but this year given the recent unrest felt it safer (from a cost perspective) to book a package through Emirates Holidays - given earlier in the year FCDO advice restricted travel to the UAE to only essential travel, meaning travel insurance is not valid for a holiday. Booking through a travel agent would have provided a full refund if travel advice had reverted to essential only travel again.It says a lot about the hotel management that despite not booking through the hotel APP directly we were still treated as though we had, with all the hotels staff being very helpful as always. Thank you to Mr Mohamed El Aghoury and his management team for recognising our continuing Bonvoy membership. Thank you also for retaining your staff throughout what must have been a difficult period earlier in the year. It is important to guests to have that continuity.Thank you to Sasee and Askhar (as always) for their help at the pool with towels and sunbeds etc. and also Sunil.Thank you to Blessy and Ansari for their help in the Seafield Restaurant.And a particular thank you to Essam Nabhan and his team at breakfast, and also for the chocolate and Baklava sent to our room to celebrate my wife and I’s wedding anniversary. This was a very kind gesture and much appreciated.This remains an excellent hotel in an excellent location and we are already looking to book our next visit next year. Mohamed El Aghoury, General Manager at Sheraton Jumeirah Beach Resort, responded to this review Dear Redandwhitearmy1970,Thank you for your continued loyalty and for taking the time to share your thoughtful feedback.We are delighted to know that you enjoyed your stay and appreciated our enhanced facilities, beachfront location, and the personalized service provided by our team. It is particularly rewarding to learn that your Marriott Bonvoy membership was recognized and that you felt valued throughout your visit, regardless of your booking channel.Your comments regarding the consistency of our associates and the warm, familiar hospitality you continue to experience mean a great deal to us. Creating lasting relationships with our returning guests is at the heart of what we do, and we are pleased that this commitment contributed to another memorable stay, including your anniversary celebration.Thank you once again for your kind words and continued trust. We truly appreciate your loyalty and look forward to welcoming you back next year.Warm regards,Mohamed El-AghouryMulti-Property General Managerr

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