Sura Hagia Sophia Hotel

Recent Reviews: 1851

• User:Danny C

  Trip type: Couples

  Poor service all around.

  Invalid Date

  Poor cleanliness. Forgot to make our room. Poor serví e.

• User:Reena R

  Trip type: Family

  Our personal hotel experience

  Invalid Date

  On first impressions, lovely hotel and was welcomed warmly - check in was smooth and was offered complimentary drinks & cookies. We were given a room on the 4th floor which was fine – it was fairly basic but comfortable. Upon settling in, we noticed that the bathroom sink tap was leaking and also that it was very difficult to get in and out of the bath tub as the sides are very high , no handrails or slip mats provided. Breakfast was decent with a good amount of choices, although the toaster could do with an upgrade as it was intermittently working. There was a lovely Guest Relations lady who came round to everyone to hear about their stay. Reported the leaking tap to her and this was fixed by the evening. However, when we returned to our room later that night, we noticed that our perfume bottle was missing from the bathroom, this was immediately reported to reception over the phone who said they will contact me back, however failed to hear back so addressed it with the Guest Relations lady the next morning who said she would look into this matter. The following day (approx.. 4:30pm), we were surprised to see 3 people (2 female cleaners & 1 male) all in our room, but only the bed was made, very strange as it was apparent that we also needed our bathroom cleaned with a top-up of supplies. We also had to request for an iron x3 times before this was actually received, but was told “It’s already on your bed” by reception staff, clearly in another room on their bed. We went without toilet paper for 2 days requested from reception but never arrived and cleaner did not replace either the next day…..again, very strange!! The Guest Relations lady saw us a few times after reporting the missing perfume but did not come over to us to update us. We were not looking for compensation or anything but just an update or apology would have been nice. Nice Hotel in a very good location but the overall experience was totally ruined by Housekeeping & some Reception staff.

  Read more

• User:Beelal S

  Trip type: Family

  After 10 years gone down

  Invalid Date

  See feedback photo for more information...

• User:TravelOasisTampa

  Trip type: Business

  Terrible hotel and service

  Invalid Date

  I am the tour director and brought my group to stay here, and it was the worst decision ever to stay at this hotel. Do NOT book this hotel. The cars cannot reach the hotel, only a certain hours that cars are accessible to the front of the hotel. Otherwise, the taxi only drops you off at the junction of the street and call the hotel to get the golf cart to come get you. This creates an incredible inconveniences for people who are handicapped or with luggages. The elevator was not working, guests were trapped in it. We were told the technician is on the way to fix it. We went out for dinner, came back after more than 2.5 hours still not fixed. Again- was told the technician was stuck in traffic. For 2.5 hours??!!! Asked to speak to a duty manager, then was told there was none. I managed hotels before, there should be a manager 24/7, the staff are taught to lie very well. So I would stay away from this hotel. Plenty of other hotels in the area.

  Read more

• User:Monica L

  Trip type: Family

  Asian guests should avoid this hotel

  Invalid Date

  I can’t believe this is a 5-star hotel. As a frequent traveller, this has been one of the most disappointing customer-service experiences I have had.From the moment we arrived, the reception area was chaotic due to a large group checking in, and I felt that none of the reception staff paid proper attention to us.I had requested an extra bed, but my request appeared to be ignored. In particular, I felt that one of the younger female receptionists treated me differently. As an Asian guest, the overall experience unfortunately left me wondering whether I was being treated differently because of my race.We were also allocated a very poor room near the reception area and rubbish bins. The noise made it extremely difficult to sleep. I am requesting a different room today, and I hope the hotel handles the situation properly.This was particularly disappointing after the excellent service we received at Avilla Cave Hotel in Cappadocia. Metin at Avilla was a wonderful example of genuine hospitality and customer service—understanding, attentive and willing to help.For a hotel presenting itself as a 5-star property, I expected a much higher standard. The reception team needs significantly better customer-service training, particularly in making every guest feel equally welcomed, respected and valued regardless of their background.

  Read more