Hotel Black Tulip

Recent Reviews: 405

• User:andyWexfordIreland

  Trip type: Couples

  a real gem

  Invalid Date

  Location is first class,easy walk to many of the attractions and important sites.Tram stop is less than 50 meters from the hotel.Lots of shops and restaurants close at hand,be advised the taxi cant come to front of hotel you have less than 50 meter walk,taxi driver rang hotel and porter met us to help with bags.From the minute we arrived the staff at reception were so friendly and attentive,hot and cold drinks were offered while we checked in bags brought up to room.All three at front desk went out of their way to help us they helped book trips and advised on all we wanted to know,we could not rate them highly enough,in fact all the staff were very friendly and courteous Room was comfortable as was the bed,cleaned everyday sheets changed mid stay clean towels daily if required.My only complaint if you could call it a complaint was the room was a bit small but do not be put off by this .Continental breakfast was good,fine selection,staff very good.Would stay here again without hesitation.To the staff at reception a very big thank you .we really enjoyed our stayFondest regards Maria and Andrew Murphy

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• User:Krish P

  Trip type: Family

  A Bad Smell & Dripping AC

  Invalid Date

  I felt this hotel was not it. The first room was not even close to what the pictures had. It was very outdated and was not clean. Also added AC issues with water dripping constantly causing all the floor to be wet along with the luggage placed underneath before we found out. Second rooms we moved into the carpets were dirty as was the sheets. The shower in our room was weird. You walk in and you have to turn the corner very odd. Our rooms smelt like sewer on many occasions not sure why. When I mentioned it to the staff they said it was an outside issue not a hotel issue but when you go outside it did not smell like that. The breakfast was mediocre and didn’t have many options at all. Just wanted to share our feedback it definitely is not a 4*. The location and the hospitality was the only advantage.

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• User:9luciana

  Trip type: Couples

  Great location, rooms and staff.

  Invalid Date

  The location is great, about 10min walking to Hagia Sophia, Topkapi and Blue Mosque. There are many shops on the street of the hotel and many restaurantes in the area. The rooms were comfortable, clean and water bottles were provided. Our room was on the back of the hotel and we couldn't hear any noise from the street. The breakfast started early, which was really appreciated in a big city with lots to see. The food was great, good variety, with cheese and sweets varying every day. The staff was very friendly, attentive and helpful. They gave us tips about transportation options in Istanbul and we left Istanbul with a beautiful gift and experience.

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• User:Maps28816633326

  Trip type: Family

  No Compassion, No Flexibility – Avoid at All Costs

  Invalid Date

  I am extremely disappointed with my experience with Black Tulip Hotel.We had a booking for my mother and two other pensioners, and due to serious safety concerns during the regional conflict, they could not take the risk of travelling. This was not a casual cancellation—it was a matter of safety for elderly people.Despite explaining the situation clearly and repeatedly, the hotel refused to offer any flexibility. No date change, no refund, no compassion. Just rigid, scripted responses.What makes this worse is that the hotel hides behind “policy” without any consideration for real-life emergencies. Even though cancellation policies can vary depending on booking type, basic human decency should come first—especially when dealing with vulnerable, elderly travellers.It is unacceptable that a business in the hospitality industry shows zero empathy in circumstances like this. Hospitality should mean understanding, not just enforcing rules when it benefits you financially.We were left with a complete financial loss and a very bitter experience. I would strongly caution others—especially families and older travellers—that if anything unexpected happens, you may receive no support at all.!!!!Very disappointing and frankly upsetting. I would not recommend this hotel based on how they treat customers when it truly matters

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• User:AnnaSC4321

  Trip type: Couples

  Aslan helped us without hesitation

  Invalid Date

  We were supposed to stay in a different hotel a block away from the Spice Bazaar expecting that since the place is expensive, we would have all the bells and whistles but lo and behold when we checked-in at 2 PM and we were brought to the room, we were offered an electric fan for us to use during our stay. We thought it was a joke but they were dead-serious. I told the manager that their website says they have A/C as a basic amenity. Not to mention that we arrived at 8:30AM, was not offered a welcome drink, and I had to ask where we can wait otherwise they just ignored us after swiping our credit card. The staff told my husband we were the 3rd couple who checked-out minutes after checking-in that week.I called the Hotel Black Tulip since we stayed there a year ago, Aslan immediately and willingly helped us. Within minutes after we checked-out from the other hotel, Aslan and Enver welcomed us and made sure we have eveything we needed. There was a big difference in customer service b/w hotels. Aslan, Enver and the other staff would always offer us something to drink each time they see us or other guests. Enver made wonderful cups of turkish coffee! The entire staff convene a very professional, courteous and friendly service, they always acknowledge your presence. Until our check-out, they sought to it that we had a great trip.Black Tulip hotel have A/C even during colder months and the best 10 days ever! We highly recommend them!

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