La Reserve Eden au Lac Zurich

Name: La Reserve Eden au Lac Zurich
Address: Utoquai 45, Zurich, switzerland
Telephone: +44-204-505-9777
Rating: 4.3

Zurich, Switzerland

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About La Reserve Eden au Lac Zurich

location

This hotel is located right in the heart of Zurich.

facility

The hotel has 2 lifts and features 50 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the car park. Further services include medical assistance, 24-hour room service, a laundry service and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. Rooms have a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a mini fridge included among the standard features. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio and WiFi are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. Family rooms are available for parents with children.

sport

Guests can enjoy a selection of sport and entertainment options. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a gym, a spa, a sauna, massage treatments and hiking. A dance club offers fun and entertainment.

meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at La Reserve Eden au Lac Zurich

Facilities
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  Air conditioning
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  Bar(s)
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  Bicycle Cellar
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  Bicycle Hire
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  Café
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  Car Park
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  Conference Room
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  Currency Exchange
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  Disability-friendly
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Medical Assistance
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  Nightclub
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  Pets
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  Restaurant(s)
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  Room Service
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  Shops
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Housekeeping only upon request
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  Hygiene training for staff
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  Medical teleconsultation
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Packaged meals
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  Protective hygiene screens
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  Protective masks for guests
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  Continental Breakfast
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  Special Diet
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  Special Offers
Sport/Entertainment
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  Aerobics
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  Cycling/Mountain Biking
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  Golf
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  Gym
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  Indoor Pool
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  Massage
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  Outdoor Pool(s)
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  Sauna
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  Sun terrace

Location

Around this property:

Centre

800 m

Airport

13000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

123

Very Good

Average

Poor

Terrible

Recent Reviews: 182

User:Mats943
Trip type: Business
Not quite….
07 Jun 2026
This hotel is in a superb location on the lake and a lot of rooms have Great Lake views. That is spectacular. But I find a few things so frustrating about the hotel. The rooms are so heterogeneous that you can never tell what you’re getting - funky layout of the bed, desk or noDesk, no side tables at the bed. Bathroom is fine albeit the sinks are over designed and lack practicality. And everything is just a little off. It was v hot in Zurich but the AC was not working in my room. Not the end of the world but for the price, not good. My room service trays never had a napkin! Coffee came with milk on the side (but no sugar!). I expect more from this group but it’s not delivering here. La Réserve Eden au Lac Zurich Team, Guest Services / Front Office at La Reserve Eden au Lac Zurich, responded to this review Dear Mats943Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our lakeside location and the beautiful views across Lake Zurich. We agree that this setting is one of the hotel's most special features.At the same time, we are sorry to learn that several aspects of your stay did not meet your expectations. Our rooms are indeed individually designed, which gives each of them a unique character, but we understand that certain layout features may not suit every guest's preferences. We would also like to apologize for the inconvenience caused by the air conditioning in your room, especially during the warmer weather. Furthermore, the inconsistencies you experienced with our room service presentation, including the missing napkin and sugar, are certainly not reflective of the standards we strive to provide.We truly appreciate your candid feedback, as it helps us identify areas where we can improve. While we are pleased that you enjoyed our exceptional location, we are sorry that other aspects of your experience left you feeling disappointed, particularly given the expectations associated with our brand.Thank you again for sharing your observations, and we hope to have the opportunity to welcome you back in the future and provide a more seamless experience.Warm regards,Nicole ZandtGeneral ManagerLa Réserve Eden au Lac Zurich
User:Unique W
Trip type: Business
The best team? Probably!
22 May 2026
Dear Anja and Alex, thank you very much for accommodating us in the best way possible! We would be more than happy to keep working with you guys! There is not enough words to express our gratitude! The warmest regards,Unique Ways Team! La Réserve Eden au Lac Zurich Team, Guest Services / Front Office at La Reserve Eden au Lac Zurich, responded to this review Dear Unique Ways TeamThank you very much for your kind words. We truly appreciate your feedback and will be delighted to pass your message on to Alex and Anja. We very much hope to work together again in the future.Warm regards to the whole team!Nicole ZandtGeneral ManagerLa Réserve Eden au Lac Zurich
User:lolongan
Trip type: Family
Recommended place to stay in Zürich
14 May 2026
La Réserve Eden is a nice small luxury hotel, very well place in front of the Zurich lake, at walking distance of several points of interest at the heart of the city. I booked a room with a large terrace on the first floor. The terrace is quite nice, although I was not able to fully enjoy it due to the May weather, cold and windy during my stay. And the street just below it (Utoquai) is rather busy and noisy, which could make the experience less enjoyable. The room has been very nicely renovated by Philippe Stark, I love very much. Weak point is the lack of storages and wardrobes, as well as not so many amenities provided. I’ve tried the Kitchen & Bar, a very good 1* restaurant, serving breakfast, lunch and dinner. The staff there are really warm, kind and attentive. They didn’t just provide excellent service but made us feel welcomed, comfortable, and genuinely cared for. Could not say the same about a housekeeper lady or other who does our turn down service, she clearly showed irritation and displeasure when I asked for the room to be turned down later. Such reactions make guests feel uncomfortable and are not in line with the level of hospitality one would expect. In the contrary the bellboys and doormen are exquisitely nice, I was positively pleased they greeted me with my name, while this is the first time I came to the hotel. The last thing that I also regret in this otherwise lovely hotel is the lack of a spa, although the hotel does provide in-room massage performed by external therapist. Anna Lena Körner, Guest Services / Front Office at La Reserve Eden au Lac Zurich, responded to this review Dear IologanThank you very much for taking the time to share your thoughtful review of your recent stay at La Réserve Eden au Lac Zurich.We are truly pleased that you appreciated our unique lakeside location, the beautifully renovated Philippe Starck design, and the exceptional service provided by our Kitchen & Bar team, bellboys, and doormen. It is wonderful to know these aspects made your stay memorable.At the same time, we sincerely regret that certain aspects of your stay did not fully meet your expectations, including the street noise, limited storage space, and the absence of an on-site spa.Most importantly, we sincerely apologize for your disappointing interaction with our housekeeping team during turndown service. This is not reflective of the level of hospitality we strive to provide.We are grateful for your valuable feedback and sincerely hope to have the pleasure of welcoming you back again for an even more enjoyable experience.Warm regards,Nicole ZandtGeneral ManagerLa Réserve Eden au Lac Zurich
User:Lynneandgeoff
Trip type:
Could not be better
03 May 2026
I have stayed in other La Reserve hotels but the Zurich Eden au Lac is now my favourite. Fantastic interiors - comfort and furnishings. Super staff - all. The general manager Nicole Zandt greeted me when I arrived and later helped me secure a table in the rooftop restaurant which in the warm weather is apparently always over subscribed. The hotel also introduced me to Sparkling Tea 'Champage' - a much appreciated alternative to alcohol. It was left in my room - complimentary and really delicious. Thanks to everyone - I will be back La Réserve Eden au Lac Zurich Team, Guest Services / Front Office at La Reserve Eden au Lac Zurich, responded to this review Dear Lynne and Geoff,Thank you very much for your wonderful feedback and for your continued loyalty to the La Réserve collection. We are truly delighted to hear that La Réserve Eden au Lac Zurich has become your favorite.It is especially rewarding to know that you appreciated our interiors, comfort, and furnishings, as well as the dedication of our entire team. Your kind words will mean a great deal to us.We are also pleased you enjoyed the rooftop restaurant experience and discovered our sparkling tea alternative — a small touch we are glad made a positive impression.Thank you again for your generous comments. We very much look forward to welcoming you back soon for another exceptional stay.Warm regards,Nicole ZandtGeneral ManagerLa Réserve Eden au Lac Zurich
User:322maja
Trip type:
Paradise with Rooftop
28 Apr 2026
A place with history - yet modern - elegant and casual at the same time. Settled almost directly at the Lake. Very close to Opera House surrounded by nice shops and restaurants. Definetly the posher part of Zurich. La Réserve Eden au Lac Zurich Team, Guest Services / Front Office at La Reserve Eden au Lac Zurich, responded to this review Dear 322mayaThank you for your lovely review. We’re so pleased you enjoyed the unique mix of history and modern style, along with the elegant yet relaxed atmosphere of the hotel.Its is wonderful to hear that you appreciated the location by the lake, close to the Opera House and surrounded by great shops. We really appreciate your kind words and hope to welcome you back to Zurich again soon.Warm regards,Nicole ZandtGeneral ManagerLa Réserve Eden au Lac Zurich