Hotel Alden Splugenschloss Zurich - Leonardo Limited Edition

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Hotel Alden Splugenschloss Zurich - Leonardo Limited Edition

Name: Hotel Alden Splugenschloss Zurich - Leonardo Limited Edition
Address: Spluegenstrasse 2, Zurich, switzerland
Telephone: +44-204-505-9777
Rating: 4.5

Zurich, Switzerland

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About Hotel Alden Splugenschloss Zurich - Leonardo Limited Edition

location

This charming city hotel is conveniently located on a quiet side street in the heart of the city. The shores of Lake Zurich and its wonderfully tranquil gardens, the concert hall (Tonhalle) and the opera house, as well as the shops on the famous Bahnhofstrasse and the lively Old Town are all a mere 5 to 10 minutes’ stroll away from the business hotel. Guests will find links to the public transport network in the immediate vicinity and restaurants and nightlife venues within a 5-minute walk. The Fraumuenster church is around 5 minutes away on public transport and Lucerne is roughly 45 minutes away by car.

facility

The hotel was built in 1895. The hotel has 22 non-smoking rooms, including 7 junior suites and 14 suites, which are located on 5 storeys and are reachable by 2 lifts. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. There are also a number of shops that make for great strolling and browsing. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus. Bicycles can be kept in the bicycle storage area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning, individually adjustable heating and a fan. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. Further amenities include an ironing set, a trouser press and a tumble dryer. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi are provided as well. A turndown service offers guests additional comfort. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and smoking rooms.

sport

Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. The wide range of activities offered at the hotel ensures that there is something new to do every day, including cycling/mountain biking, tennis, archery, fishing and horse riding. Water sports enthusiasts can enjoy canoeing, snorkelling and diving. Bowling and aerobics or, for a fee, a gym, are among the sport and leisure options available. A spa, massage treatments and hydrotherapy treatments are available in the wellness area. Entertainment options and leisure facilities include an entertainment programme and live music.

meals

Various dining options are available, including a dining room, a breakfast room, a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. A generous breakfast buffet and lunch offer culinary delights every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Hotel Alden Splugenschloss Zurich - Leonardo Limited Edition

Facilities
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  24-hour reception
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  Air conditioning
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  Bar(s)
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  Bicycle Cellar
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  Café
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  Car Park
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  Conference Room
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  Currency Exchange
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  Garage
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  Hairdresser
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  Hotel Safe
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  Laundry Service
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  Lifts
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  Medical Assistance
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  Pets
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  Restaurant(s)
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  Restaurant(s) with high-chairs
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  Restaurant(s) with non-smoking area
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  Room Service
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  Shops
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  Wifi
Hygiene
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Protective hygiene screens
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  Protective masks for guests
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  Breakfast Buffet
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  Special Diet
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  Special Offers
Sport/Entertainment
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  Aerobics
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  Archery
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  Bowling
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  Canoe
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  Cycling/Mountain Biking
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  Diving
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  Gym
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  Horse Riding
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  Jacuzzi
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  Massage
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  Tennis

Location

Around this property:

Public Transport

50 m

Restaurants

100 m

Lake

100 m

Nightclub

200 m

Train Station

250 m

Shopping opportunities

500 m

River

500 m

City Centre

500 m

Bars / Pubs

800 m

Golf Course

5000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

264

Very Good

Average

Poor

Terrible

Recent Reviews: 380

User:jinmich
Trip type: Solo travel
Not the worst, but not a 5-star hotel
23 May 2026
Did not feel like a full-service hotel, let alone a 5-star hotel. This isn't to say it's a bad property but should probably be advertised as a serviced apartment or "apart-hotel" without kitchens or laundry facilities. The service varies but the woman who checked me in was nice, some staff were less pleasant. One porter (Josef) was very rude and told me to go to a pharmacy at 8pm when in fact it closed at 5.30. In room dining was terrible and very overpriced. The rooms were huge but I didn't like them as some of the buttons, locks and other amenities were hard to use and the room felt worn. Location wise it was good. I saw very few guests and was thankful of its quietness. The hotel didn't have much amenities but the prices were reasonable Melanie Brandenburger, Gästeservice/Empfang at Hotel Alden Splugenschloss Zurich - Leonardo Limited Edition, responded to this review Dear Guest,Thank you very much for your detailed feedback.We are pleased to hear that you appreciated the quiet atmosphere, the spacious rooms, the location, and the reasonable pricing. It is also good to know that you had a positive check-in experience and that parts of our team made a friendly impression.At the same time, we are sorry that other aspects of your stay did not meet your expectations, including room service, the condition of some in-room features, and your overall impression of the hotel’s category and amenities. Your comments are very valuable and will be shared with the relevant departments for review and improvement.Regarding your comment about a staff interaction, we would like to clarify that this situation has been reviewed internally. The team member in question is normally known for being very helpful and friendly. In this case, he assisted you in finding the nearest pharmacy and even accompanied you to the corner. Unfortunately, the pharmacy was already closed at that time, which led to understandable frustration. We regret any misunderstanding that may have arisen from this situation.Thank you again for your honest feedback. We appreciate you taking the time to share your experience and hope to have the opportunity to welcome you again in the future for a more seamless stay.Kind regardsMelanie BrandenburgerCluster Guest Relations Manager
User:Assassin15
Trip type: Friends getaway
Good experience.
14 May 2026
It's a small boutique hotel. We weren't aware of that when we booked, but absolutely top-notch service. Nothing to complain, would highly recommend. Melanie Brandenburger, Gästeservice/Empfang at Hotel Alden Splugenschloss Zurich - Leonardo Limited Edition, responded to this review Dear Assassin15,Thank you very much for your feedback. We are delighted to hear that you enjoyed your stay and appreciated the top-notch service at our boutique hotel.We are glad that your experience exceeded expectations and truly appreciate your recommendation and look forward to welcoming you again in the future.Best regardsMelanie BrandenburgerCluster Guest Relations Manager
User:elainecohenbb
Trip type: Couples
Outstanding service in a lovely hotel
17 Aug 2025
This is a lovely old-style hotel situated a two minute walk from the lake. We had a Master Suite with a balcony which was huge - bedroom, bathroom with walkin shower and jacuzzi bath, living room with balcony, additional toilet and plenty of space. Everything was very comfortable, including the massive super king size bed. Fruit bowl in the living room replenished at our request. What makes this hotel stand out is the outstanding service and friendliness of all the staff. We left each morning for trips and the staff on reception (including Amber who was super friendly and others but I cant recall names) offered us bottles of water for our trip. A couple of evenings when we got in late and couldn't be bothered to to out to eat, we ordered UberEats. Then the staff saw this they suggested bringing us plates and cutlery which was really helpful. All the staff were helpful and friendly making us feel very welcome. Breakfast has a limited selection but there is a variety of cooked eggs... we ordered on different days, eggs benedict, different types of omelet, fried eggs, scrambled eggs and all were cooked to perfection. We had to go to Zurich bus station for our trips and its a CHF 16 ride in an Uber, takes 10 minutes. We also ordered Uber back to the airport for CHF 36. I mention this because the only thing that we found a little irritating is the arranged transfer on arrival from the airport. The hotel had very kindly sent us a a pre arrival email offering to arrange pick from the airport which we accepted. Everything was fine - lovely big cab and driver greet. Except when we arrived the driver charged us CHF 150!! We felt that was extortionate - significantly more than if we had taken a taxi ourselves or booked an Uber. In future, I will remember to ask the price before booking a transfer via a hotel. In general, in Zurich, Uber is the cheapest way to get around unless you take trams or buses - about half the price of regular taxis in the city. Apart from that, our stay at the Alden was lovely and we would happily return. Melanie Brandenburger, Gästeservice/Empfang at Hotel Alden Splugenschloss Zurich - Leonardo Limited Edition, responded to this review Dear Elaine,Thank you very much for taking the time to share such a detailed and thoughtful review of your stay with us at the Alden Splügenschloss Suite Hotel.We are truly delighted to hear how much you enjoyed your time with us – from the spacious Master Suite and its amenities to our prime location just steps from the lake. It means a great deal to us that you felt so well cared for by our team, and we will certainly pass along your kind words to Amber and the rest of our staff. Making our guests feel welcome and at home is always our top priority, and your feedback is a wonderful motivation for us.At the same time, we would like to extend our sincere apologies for the misunderstanding regarding the airport transfer costs. We are very sorry that this situation affected your overall impression of your stay. Please be assured that we have already addressed this matter internally to ensure that all future transfer arrangements are communicated with full transparency, including pricing details, so our guests can make well-informed decisions.We truly appreciate your constructive feedback and hope that we will have the pleasure of welcoming you back to Zurich in the future – perhaps once again in your favorite suite.Warm regards,Melanie Brandenburger Cluster Guest Relations Manager
User:Qi T
Trip type: Family
Excellent hotel and great staff.
11 Aug 2025
We enjoyed the hotel. It is well located, nice and large rooms and wonderful staff. It exceeds our expectations. Highly recommend this hotel. Melanie Brandenburger, Gästeservice/Empfang at Hotel Alden Splugenschloss Zurich - Leonardo Limited Edition, responded to this review Dear Qi T,Thank you very much for your wonderful feedback! We’re delighted to hear that our location, spacious rooms, and staff exceeded your expectations.Your high recommendation means a lot to us, and we look forward to welcoming you back soon!Best regards,Melanie BrandenburgerCluster Guest Relations Manager
User:zazd7
Trip type: Business
Great accommodation and amazing staff!
24 May 2025
We stayed at Hotel Alden for two nights, and the concierge and staff were extremely friendly—I can't emphasise that enough. We booked a standard room but received a free upgrade to a room with a balcony, which was amazing. The room was spacious and super clean. The only downside is that they provide only one key for the room, and the power outlets should be updated to accommodate C-type cables, not just USB power ports. Melanie Brandenburger, Gästeservice/Empfang at Hotel Alden Splugenschloss Zurich - Leonardo Limited Edition, responded to this review Dear zazd7,Thank you very much for your wonderful feedback and for choosing Hotel Alden for your stay.We’re thrilled to hear that our team, especially the concierge, made such a positive impression and that you enjoyed the complimentary upgrade to a spacious and clean room with a balcony.Regarding the single key policy, we understand this can be inconvenient and appreciate your understanding. Concerning the power outlets, please note that in Switzerland, we use the standard Type J plugs, which may differ from the Type C plugs used elsewhere. We recommend bringing an appropriate adapter to ensure your devices can be easily connected. Alternatively you can also borrow one at reception.Your feedback is invaluable, and we will certainly share your comments with our team as we strive to enhance the guest experience.We look forward to welcoming you back on your next visit!Warm regards,Melanie BrandenburgerCluster Guest Relations Manager