Coco Palm

Recent Reviews: 2422

• User:Jasmine q

  Trip type: Couples

  Coco Palm- you didn’t disappoint!

  Invalid Date

  There is so much to be said about our stay at Coco Palm- everything was 100% top notch. Upon arrival the reception staff was extremely friendly and always helpful, ready with answers to whatever questions we had; kudos to Carleen and Garfield. The food at the restaurant ; Ti Bananne was always delicious and well presented. Especially loved the Steak sizzler at lunchtimes. The waitresses were always ready to take our next order and make sure our drinks were always replenished. Special thanks to Anouska, Vermessa and Sam. One of our favourite places to be at the end of a day chilling in the hammocks or on the beautiful Reduit beach just a 5 min walk away was at the bar. Wow, their bar staff was one of the nicest we’ve ever come across. Sholar, Tanya (T) and Malaika were truly the best bartenders! Loved their creative specialty drinks that they came up with and the jokes and laughter just had us going back to spend many evenings with them at the bar. And Sholar, we’re still thinking of your delicious tamarind juice! And Jan, the cashier, she was the sweetest. The entire staff, great location of the resort, our room always being clean, bed well made up and towels freshened everyday made this resort one of my favourites to date and we promise to be back soon again. The ooonnnlllyyyy thing we would have wanted was for the pillows to be a bit more comfortable and for the upper level rooms to have full balconies instead of the Juliettes. Otherwise, we wouldn’t change a thing. Coco Palm St Lucia, Owner at Coco Palm Resort, responded to this review Dear Seaside02163396836,Thank you so much for taking the time to share such a detailed and thoughtful review of your stay at Coco Palm! We’re thrilled to know that so many aspects of your experience, from the warm welcome at reception to the dining, bar service, housekeeping and location, made your holiday so memorable.Your special mentions of Carleen, Garfield, Anouska, Vernessa, Sam, Sholar, Tanya, Malaika and Jan are truly appreciated, and we will be very happy to share your kind words with the team. We especially loved hearing how much you enjoyed the atmosphere at the bar, the specialty drinks and, of course, Sholar’s tamarind juice!Thank you as well for your feedback regarding the pillows and the balconies on the upper-level rooms. We appreciate you sharing those details with us, as guest feedback is always valuable.It means a great deal to hear that Coco Palm has become one of your favourite resorts, and even more that you’re already planning to return. We look forward to welcoming you back to Saint Lucia again soon!Warm regards,The Coco Palm Team

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• User:Wander627497

  Trip type: Family

  Above and Beyond

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  I was looking for a hotel on island to close the summer holidays off for my 6year old and celebrate his birthday and I was taken off guard at this experience. This was such an amazing vacation. The suite we stayed in was gorgeous and made it difficult to decide whether we stay in the room or by the pool. Ana did a great at cleaning up our mess daily and replenishing my coffee and sugar . Mrs. Gilbert took time out of her busy schedule to say hello and have a chat which I appreciated. The staff are so warm and genuine , none of that fake smiling you get at other resorts . We were happy to meet Garnet every morning . I appreciated Samantha's warmness and her attention to detail at the restaurant ... what a smile !!!!! Amenda was true to her word and followed through to ensure there were adequate towels at the pool . Martin felt like family . He is such a beautiful person. We will most definitely be back for a longer stay next time.Shavaun Dorius Coco Palm St Lucia, Owner at Coco Palm Resort, responded to this review Dear Shavaun,Thank you so much for taking the time to share such a thoughtful review of your stay at Coco Palm. We’re delighted to know that your family’s end-of-summer getaway and your son’s birthday celebration turned into such a memorable experience.It’s wonderful to hear how much you enjoyed the suite, the pool, and especially the warmth of our team. Your kind words about Ana, Mrs. Gilbert, Garnet, Samantha, Amenda and Martin mean so much to us, and we will be very happy to share your compliments with each of them. That genuine connection with our guests is exactly what we hope every stay will feel like.We’re especially happy to hear that you’re already planning to return for a longer stay. We look forward to welcoming you and your family back to Coco Palm!Warm regards,The Coco Palm Team

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• User:Chanel N

  Trip type: Solo travel

  Disappointing experience, poor service

  Invalid Date

  Very poor service in this hotel, I do not recommend that you visit here there are other options in the Rodney Bay Area to choose instead. The shower in the room was broken, the soap dispenser was broken, the balcony door was broken leaving a lovely gap for creatures to enter the room. Checking in as a solo woman it was very disheartening that the man behind the desk Calle Doug my room number loudly - this is a safety risk?????!!!! Surely this should be known for the staff. The breakfast was weak, cold bakes, ants crawling on the Saltfish serving spoon. The room was kinda clean but not clean enough to feel comfortable in, and to top it all off when I was departing I asked about 5 times for help to bring my cases down, nobody answered and nobody helped. I had time bound plans so it was distressing to be ignored for 20 minutes and have to carry all four bags myself - the woman behind the desk was calling for help but to no avail- nobody answered, nobody helped and one rude man came when I basically had already brought the bags down myself and done all the work- and then muttered something rude about me whilst flailing his arms, I was upset and irate and understandably so. The single biggest waste of my hard earned money this calendar year. Coco Palm St Lucia, Owner at Coco Palm Resort, responded to this review Dear Chanel,Thank you for sharing your feedback. We are very sorry to learn that your experience at Coco Palm did not meet expectations.The concerns you raised regarding the condition of your room, cleanliness, breakfast service, luggage assistance, and your interaction with our team are being taken seriously. We are especially concerned by your comment regarding your room number being spoken aloud at check-in, as guest privacy and security are very important to us.We have shared your feedback with our Front Office, Housekeeping, Maintenance, and Food & Beverage teams so that the issues mentioned can be reviewed appropriately.We sincerely apologise for the frustration and disappointment you experienced, particularly at the end of your stay when you were awaiting assistance with your luggage. This is not the level of service we aim to provide.Thank you for bringing these matters to our attention and giving us the opportunity to review them internally.Kind regards,The Coco Palm Team

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• User:Jonnique M

  Trip type: Couples

  Unforgettable memories

  Invalid Date

  My stay at coco palm was phenomenal! The hotel is very nice and near the mall and supermarkets. The staff here are incredible especially Mattaniah. She made our trip 100% better. Mattaniah is very attentive and caring and truly a blessing to have. Coco Palm St Lucia, Owner at Coco Palm Resort, responded to this review Dear Guest,Thank you so much for sharing such a wonderful review of your stay at Coco Palm. We’re delighted to know that you enjoyed our location and, most importantly, the warm hospitality of our team.Your beautiful words about Mattaniah mean a great deal to us. We will be sure to share your comments with her, and we’re so pleased to know that her attentiveness and genuine care helped make your trip even more memorable.We look forward to welcoming you back to Coco Palm and creating many more unforgettable memories with you.Warm regards,The Coco Palm Team

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• User:Eleonora G

  Trip type: Business

  Beautiful Coco Palm

  Invalid Date

  Beautiful little Hotel, excellent service, friendly staff, very good breakfast choices, spotless clean rooms, nice pool area, short walk beach access, everything was excellent for us. Will be coming back here. Coco Palm St Lucia, Owner at Coco Palm Resort, responded to this review Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our friendly service, breakfast selection, spotless rooms, pool area, and convenient access to the beach.It means so much to know that everything came together for a great stay. We truly appreciate your kind words and look forward to welcoming you back to Coco Palm again soon! ????

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