Zentral Castellana Norte

Name: Zentral Castellana Norte
Address: Avda Manoteras 20, Madrid, spain
Telephone: +44-204-505-9777
Rating: 4.5

Plaza Castilla-Chamartin, Madrid, Spain

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About Zentral Castellana Norte

location

The hotel is ideally located in a development area on Castellana Avenue. It is just 10 minutes from Madrid Airport, and just a short drive from the fair ground (IFEMA).

facility

The hotel welcomes guests in a 6-storey building with a lift and 144 non-smoking rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a cloakroom, baggage storage service, safe and currency exchange service ensure a comfortable stay. Wireless internet access in public areas (for a fee) allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a childcare service, a car hire service, medical assistance, room service, a laundry service, a hairdresser and a hotel shuttle bus. A business centre with fax machine and projector is available.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed or a king-size bed. A safe, a minibar and a desk are also available. Equipped with a direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge), the rooms provide many ways for guests to stay connected and entertained. A shower and a bathtub are included the bathrooms. A hairdryer, a vanity mirror and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

sport

The hotel provides a number of options for sport and leisure. The outdoor pool complex provides invigorating refreshment. Fine weather can be enjoyed on the terrace. After an eventful day, guests can work out and recharge in the gym.

meals

Dining facilities include a restaurant (with high chairs), a breakfast room, a café and a bar. Catering options include bed and breakfast, half board and full board. At breakfast and lunch, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. The hotel also offers snacks. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Zentral Castellana Norte

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Conference Room
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  Room Service
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  Laundry Service
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  Garage
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
Business Center and Conferences
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  Business Center
Common Area
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  Outdoor Furniture
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Gym
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  Events
Transfers
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  Shuttle Service

Location

Around this property:

Airport

11000 m

Centre

18000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

1262

Very Good

563

Average

117

Poor

Terrible

Recent Reviews: 2002

User:InvisibleSecretAgent
Trip type: Couples
Good solid 3 star hotel
Invalid Date
Good basic 3 star hotel. Would have increased to 4 star if it was closer to Madrid City. Situated in an industrial area with no other shopping available nearby.Clean rooms, a little outdated but just fine for a day or two. Luis Maseda, Director General at Occidental Castellana Norte, responded to this review Thank you for your comment. We would like to clarify that the hotel is officially classified as a 4-star property, meeting all the requirements established for this category. We appreciate your feedback and hope the rest of your experience was fully satisfactory.
User:574tanmaym
Trip type: Couples
Lovely hotel in Madrid a definitely travellers choice
Invalid Date
Very nice , comfortable hotel at a moderate distance from Madrid International airport . Rooms and amenities are excellent. Very courteous, warm , hospitality behaviour of hotel staff / employees . Reception officials are so nice . Lovely overall stay of two nights we enjoyed in full. Luis Maseda, Director General at Occidental Castellana Norte, responded to this review Thank you so much for your lovely review. We’re delighted to hear that you enjoyed a comfortable stay, appreciated the rooms and amenities, and felt so well taken care of by our team. It’s wonderful to know that your two nights with us were so enjoyable. We’d be very happy to welcome you back on your next visit to Madrid.
User:priyakanoria
Trip type: Business
God aweful experience
Invalid Date
Terrible experience. After spending the entire day out in the heat at 10 in the night the air conditioning isn’t working and then to top it off Mr. David at the reception refuses to take calls, then when you come to the reception decides to get rude and basically not have the courtesy of a conversation even. Best to avoid Luis Maseda, Director General at Occidental Castellana Norte, responded to this review We’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we understand how frustrating it must have been to return to your room late at night and find the air conditioning not working. We will review what happened with our team, including the interaction at reception, to ensure situations like this are handled with the attention and courtesy our guests deserve. We appreciate you sharing your feedback and hope you’ll give us the opportunity to offer you a much better stay in the future.
User:Wiesz K
Trip type: Family
Not recommended for families or groups wanting to stay together
Invalid Date
You’d expect more from a 4* hotel. The hotel doesn’t have any facilities, no gym, a very small space to sit in the lobby and as a family of 6, we couldn’t sit anywhere together outside our rooms. Everything is very basic. The breakfast was ok but the same varieties every day. We stayed for 12 days so it was a bit boring for us. I wouldn’t recommend the hotel for a family. The staff was always polite.
User:FlappyHanson
Trip type: Couples
Excellent room.
Invalid Date
We stayed overnight in this hotel during our land trip from France to Portugal. The room was nice... the king size bed, the bathroom and the air-conditioning are all excellent...and the smart TV too...The breakfast was great...the venue, food and the service...