Petit Palace Plaza Espana

Recent Reviews: 1304

• User:FarahAbdulaziz

  Trip type: Family

  2 star hotel! Bad experience

  Invalid Date

  My stay at this hotel was quite disappointing, and unfortunately, I would not recommend it to others.There were several issues that made the stay uncomfortable and fell far below the standard I expected:• No assistance is provided with luggage during either check-in or check-out, so guests are expected to carry their own bags.• The bed sheets were not changed throughout my entire stay even though it got dirty.• The towels were not changed daily, even when they were dirty and we expected fresh ones. Surprisingly, the used towels were simply folded and placed back for us to use again.• There were visible stains in the bathroom, which was disappointing in terms of cleanliness. The bathroom also consistently had an unpleasant smell.• Basic bathroom amenities, such as a vanity kit, cotton pads, and toothbrushes, were not provided.• The floors throughout the room were not properly cleaned. Housekeeping appeared to only make the bed using the same sheets while leaving the rest of the room as it was.Overall, the level of service and housekeeping was far below the standard I would expect from a hotel. Based on my experience, I would rate this hotel 2 out of 5 stars. I would not recommend this hotel to anyone and would not stay here again. Alejandra Morales, Atención al cliente/recepción at Petit Palace Plaza Espana, responded to this review Dear FarahAbdulaziz,Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet your expectations.Regarding luggage assistance, please note that our hotel does not have a dedicated porter service. However, whenever possible, our team is always happy to assist guests with their luggage.We are particularly concerned about the housekeeping issues you have mentioned. The points regarding the bed linen, towels, bathroom cleanliness, unpleasant smell, and overall room cleaning do not reflect the standards we aim to maintain. We will personally review your comments with our Housekeeping Manager to understand what happened and ensure the appropriate measures are taken. Please accept our sincere apologies for the inconvenience caused.Regarding bathroom amenities, we do provide a range of items such as dental kits, vanity kits and other essentials upon request. As part of our commitment to sustainability and reducing unnecessary waste, these amenities are not automatically placed in every room. Information listing the available amenities and how to request them is displayed in the rooms for our guests' convenience.We truly regret that your overall experience was disappointing and appreciate you bringing these matters to our attention, as your feedback helps us improve our service.Kind regards,Alejandra Morales Hotel Manager

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• User:John P

  Trip type: Couples

  Too much form, very short on function

  Invalid Date

  The room was very clean, but badly designed. The room was too small to house the heavy table which had just one chair. not enough room to move around easily. There was a clothing rail that was not long enough for a long dress to hang well. The safe was hidden in a small cupboard, which, when opened blocked the route from the bed to the rest of the room. The safe was directly above the fridge, the heat from which warmed the safe, which meant you had a small oven for your electronic items to heat up. The lighting was bizarre. One side of the bed had a bedside light, the other side had a hanging pendant light, far too bright.The television was very close to the bed and had a very piercing blue light that lit up the room (I had to put a band-aid over it to reduce the glare).There was a kettle and a few tea bags, however there were no cups.The entrance was very difficult and resembled a fire escape door, very heavy, then a passage to a small reception area. When I booked the hotel I also booked breakfast. Two weeks before my trip I was told that due to redecorating the breakfast area would not be finished in time and we could use another hotel, half a mile away, for breakfast.We know our room had been redecorated becase there was masking tape around the ceiling light fittings.I don't know what criteria they use to designate this hotel as four star, I have stayed in better budget hotels. Lucia Moreno Villarejo, Guest Services / Front Office at Petit Palace Plaza Espana, responded to this review Dear John, First of all, thank you very much for staying at Petit Palace Plaza España and for taking the time to give us your opinion.We will take note of all your recommendations and forward all your comments to the appropriate department.We hope to welcome you back and provide you with a more satisfying experience. Best regards, Lucia. Experience Manager.

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• User:229SKY

  Trip type: Family

  Great location for first time visit

  Invalid Date

  Excellent location. Was great staying at the hotel overall a very good experience and would stay again for the location. The hotel itself was very quirky and the fact it is as old as it is (since 1602) it adds history to it and made the stay very pleasant. We were a group of 6 including 3 children 11-16. Rooms we were given were 115 this was a quadruple room and contained a bunk bed and a double bed, other room was 411 and this was a double attic room with low ceilings. The rooms were nice and clean. Room 115 had windows but it seemed like a courtyard with rooms surrounding it and there was a lot of mess there so not much of a view. Room 411 had a small window but please be aware if you are taller then 5ft you might bang your head. Room 115 the sink was blocked for the first day then spoke to the front desk and when I came back in the evening it had been sorted. Just surprised that this was not already sorted as the cleaners had been into clean so surely they would have noticed it being blocked. The AC in the room wasn’t the best. We had booked the breakfast as part of our booking, there were a lot of options but just beware not everything was suitable for vegetarians would recommend that the hotel should put signs on the food items, my nephew picked up a yogurt and when he checked the ingredients using google translate it had gelatine in it. For me the breakfast wasn’t worth what we paid for it. Overall staff were very good at front desk, the breakfast staff did seem a bit miserable. Pedro Teler, Owner at Petit Palace Plaza Espana, responded to this review Dear 229SKY,Thank you for taking the time to share your experience. We are glad the hotel’s location and historic character made your stay pleasant and that you found the rooms clean, and our colleagues at the front desk helpful.I am sorry about the issues you encountered. Regarding room 411, we understand attic rooms have low ceilings and can be uncomfortable for taller guests; our building’s historic layout means some rooms are more compact, and we apologize if this was not made clear at check-in. For room 115, I apologise that the sink was blocked on arrival, the cleaners should have detected it, and we have reinforced our room checks to avoid repeats. We will also review the AC unit in that room to improve comfort.Thank you for the feedback on breakfast and the vegetarian options. We will add clear labeling for dietary information and speak with our breakfast colleagues about service attitude to ensure a more welcoming experience. We have passed your comment about the courtyard mess to housekeeping so they can keep that area tidier for guests.As our hotel is located in a historic building dating back to the 17th century, room sizes and features can vary considerably. For future stays, please let us know your preferences and our colleagues will happily suggest a room category better suited to your group.Kind regards,Pedro TelerHost

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• User:Sightseer40030703452

  Trip type: Friends getaway

  Very good

  Invalid Date

  Very good hotel in the city center within walking distance of all the sites, very good service, excellent breakfast, good quality rooms, I recommend the hotel!!! You get very good value for the amount you pay, the service at the front desk and at breakfast is excellent! Esther Manzano, Atención al cliente/recepción at Petit Palace Plaza Espana, responded to this review Dear yehuda,Thank you, thank you and thank you a thousand thanks for taking a few minutes and sharing such wonderful words after your recent stay.You can't imagine the joy and extra motivation to discover that we managed to meet all your expectations and that the room you were assigned allowed you to feel at home and enjoy a pleasant rest.In addition, we do not want to miss the opportunity to thank you for the beautiful words you dedicate to the entire team of Petit Palace Plaza España. Every day we give the best of ourselves to help you make the most of your days in Madrid and reviews like yours show us that we are on the right track.We hope to welcome you again soon in what you can consider your home in Madrid.Yours sincerely,Esther Manzano - Expeirence Manageresther.manzano@hotelatelier.com

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• User:Flavio F

  Trip type: Family

  Nice hotel in the heart of Madrid

  Invalid Date

  Nice hotel in the heart of Madrid. I was travelling with my Family, four adults and and two children, for all of us was a fantastic experience.Rooms are clean and we didn't experience any problemThe hotel is very close to most of the Madrid important places to visitEasy to reach from the airport via train, metro, taxi or bus Esther Manzano, Atención al cliente/recepción at Petit Palace Plaza Espana, responded to this review Dear Flavio F,Thank you very much for taking a few minutes to share your wonderful review of your recent Petit Palace experience with all TripAdvisor users.For all the team that make up Petit Palace Plaza España it is a real pleasure to discover that your family vacation in Madrid was a satisfactory experience and that our establishment provided you with the perfect place to feel at home and enjoy a refreshing rest after enjoying Madrid and all the emblematic places that surround us.It was a pleasure to be your hosts and we hope to welcome you again soon in what you can consider your home in Madrid.Sincerely yours,Esther Manzano - Experience Manageresther.manzano@hotelatelier.com

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