NH Collection Madrid Palacio de Tepa

Recent Reviews: 1833

• User:davidnH9527FA

  Trip type: Business

  A Week at Palacio de Tepa That Felt Like my own apartment in the Heart of Madrid

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  I just spent a week at the NH Collection Madrid Palacio de Tepa, and it was one of the most enjoyable hotel stays I’ve had. What truly sets this hotel apart is its people. The staff are professional, warm, and genuinely invested in making one feel welcome.Veronica runs the breakfast service tirelessly. Every morning was a pleasure, with a wonderful spread and the kind of attentive, cheerful service that sets the tone for the whole day. Nuriali and the entire guest services team were outstanding: always helpful, always smiling, and always ready with a great recommendation which I took. Kamal at the front desk made check in easy and friendly, and helped get me the room I'd researched.And then there’s Room 523, my new favorite hotel room anywhere. Tucked away at the end of its own private hallway, it feels less like a hotel room and more like your own little Madrid apartment. It’s quiet, secluded, and wonderfully cozy. The wall of windows floods the room with natural light and lets in a lovely breeze, the bed is supremely comfortable, and the large walk-in shower is a real treat. Thoughtful in-room touches, including an Alexa-enabled speaker, round out the experience.If you want a stylish, central base with a team that truly cares, book Palacio de Tepa, and if you can, ask for Room 523. I can’t wait to come back! NH COLLECTION PALACIO DE TEPA, Guest Services / Front Office at NH Collection Madrid Palacio de Tepa, responded to this review Dear David,Thank you for sharing such a glowing account of your week with us. We are delighted to know that our team’s hospitality made your stay especially memorable and set a positive tone each day.It is wonderful to hear that check-in was smooth, breakfast was a highlight, and our guest services team offered helpful guidance throughout your visit. Your recognition of their professionalism and warmth is truly appreciated.We are also pleased that your room provided the comfort, tranquility, and thoughtful details you were seeking, contributing to a relaxing and enjoyable stay. Knowing that our setting and amenities enhanced your time in the city means a great deal to us.We are grateful for your recommendation and look forward to the pleasure of welcoming you back for another exceptional experience.Best regards,Alaine Aguado de PedroNH Collection Madrid Palacio de Tepa

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• User:Tami M

  Trip type:

  An ellegant, thoug expensive hotel in Madrid center

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  The hotel is part of the NH Collection hotel chains, exclusive and ellegant, but too expensive. Situated a few mins. walk from Puerta del Sol, Madrid's most conjested and buisest areas, which is the exact opposite to the ellegant ambience of the hotel. Not all rooms are renovated, with mainly bath tabs, instead of showers in the bathroom. The services are fine, breakfast is included in the price, with no other option. Overall esperience is good, but too expensive NH COLLECTION PALACIO DE TEPA, Guest Services / Front Office at NH Collection Madrid Palacio de Tepa, responded to this review Dear valued guest,Thank you for sharing your feedback following your stay at NH Collection Palacio de Tepa.We are pleased to know that you enjoyed the hotel's elegance and our services. We also appreciate your comments regarding the room facilities, as guest feedback helps us continue improving.Regarding breakfast, please note that we offer different booking options, including rates both with and without breakfast, allowing guests to choose the option that best suits their preferences. Thank you once again for your review. We hope to have the opportunity to welcome you back in the future.Warm regards,Núria Brunsó CostalNH Collection Madrid Palacio de Tepa

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• User:Kayla W

  Trip type:

  The Best Stay Ever!!!

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  This hotel is the perfect location from everything! There are restaurants, bars and a train station within a few minutes walk. The hotel itself is STUNNINGGG! The pictures don't even do it justice. We were upgraded upon arrival and were shocked to see that it was a suite. We loved our time here and didn't want to leave! Highly highlyyy recommend this place to anyone looking to stay in Madrid. We will definitely be back! :) NH COLLECTION PALACIO DE TEPA, Guest Services / Front Office at NH Collection Madrid Palacio de Tepa, responded to this review Dear Kayla,Thank you for sharing such enthusiastic feedback about your stay. We are delighted that our location and accommodations contributed to a memorable visit.It is wonderful to hear that the suite upgrade enhanced your experience and that you enjoyed the surrounding dining and transit options. Providing welcoming hospitality and exceptional comfort is central to our service philosophy.We truly appreciate your recommendation and look forward to the pleasure of welcoming you back on your next visit.Best regards,

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• User:Tatiana M

  Trip type: Couples

  I almost got robbed in front of hotel

  Invalid Date

  The hotel was beautiful, clean, elegant, and centrally located. First off I arrived at 3pm check-in time, room was not ready. Because I’m a platinum Amex member they gave me upgrade after waiting at bar. Front dest women was very cold, rude in my opinion. Next day when I went outside of hotel for fresh air, I almost got robbed/kidnapped ! In day time and next to hotel. 2 men grabbed me by my wrist my very expensive Rolex watch claiming to be undercover police men. I screamed fought back and insisted to go inside hotel if they wanted to search me/ talk to me. I basically dragged the guy holding on to my Rolex inside hotel. Inside they flashed a paper badge to front desk . Not once did security come and verify or front desk . They went through my purse etc. But what concerned me was the lack of security. These men literally tried to steal my watch and wouldn’t physically let go of me . I doubt that’s how the police act towards a tourist in a high end hotel. Not until I called Amex to explain what happened did the hotel security come talk to me. Worst experience of my life !!! Either the hotel is on on it alerting thieves. Or they simply don’t care about their clients . I will never stay there again . So disappointed, NH COLLECTION PALACIO DE TEPA, Guest Services / Front Office at NH Collection Madrid Palacio de Tepa, responded to this review Dear Tatiana, Thank you for taking the time to share your feedback. First of all, I am sorry that you felt distressed by the situation you experienced outside the hotel and that, from your perspective, our response did not meet your expectations.After reviewing the circumstances, I would like to clarify a few points regarding the incident.When you entered the hotel, you did so accompanied by the two individuals in question. At that moment, our team was not aware of what had occurred outside the hotel. The two men identified themselves as police officers and informed our staff that they needed to speak with you.As our employees had no knowledge of the events that had allegedly taken place beforehand, and as you did not request assistance from our team while entering the hotel, there was no indication that immediate intervention was required. Furthermore, while inside the hotel, the officers did not behave in a violent or disrespectful manner towards you, nor did they create a disturbance that would have warranted security intervention.It was only later, when they left, you explained your concerns and your version of the events to our team, that we became aware of the seriousness of the situation as you perceived it. At that point, we offered our assistance and advised that you could file a formal police report if you believed you had been the victim of misconduct. Unfortunately, as the alleged incident occurred outside the hotel and before our staff became aware of the circumstances, there was little we could do to investigate or intervene retrospectively.I understand that you were expecting a different response from us, and I am genuinely sorry that we were unable to provide the solution you were hoping for. However, given the information available to our team at the time, our staff acted based on the understanding that they were dealing with individuals who had identified themselves as police officers carrying out official duties.Additionally, although the room wanst ready upon arrived and we had to give you at your room was not ready at check-in time, we were pleased to offer you a complimentary upgrade to one of our Suites, among the finest accommodations in the hotel. We hope this gesture reflects our commitment to making your stay as comfortable as possible and an apologise for the delay. Thank you again for sharing your concerns. While we regret that your stay ended on such a disappointing note, we appreciate the opportunity to clarify our position.Kind regards,Lilian Ferrer Guest Relations Manager

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• User:Ibis M

  Trip type: Business

  Great hotel

  Invalid Date

  Great service. Perfect area. Big room. Good food. Highly recommended hotel in Barrio de las Letras, Madrid. NH COLLECTION PALACIO DE TEPA, Guest Services / Front Office at NH Collection Madrid Palacio de Tepa, responded to this review Dear Ibis M,Thank you for sharing such encouraging feedback. We are delighted to know that our service, location, spacious accommodations, and dining made a positive impression.Our team is committed to creating a seamless and comfortable experience, and it is wonderful to see that reflected in your stay. Your recommendation means a great deal to us.We look forward to welcoming you again.Best regards,Alaine Aguado de PedroNH Collection Madrid Palacio de Tepa

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