Hotel ILUNION Alcala Norte

Recent Reviews: 1330

• User:Marie R

  Trip type: Family

  Overall disappointed ??

  Invalid Date

  Stayed here for 4 nights and wasn't massively impressed considering its a 4 star hotel. Let me start with the positives; the room itself was fairly clean albeit a little dusty behind the curtains and under the chairs/beds. The beds were comfortable and bed sheets were fresh and clean. There's a McDonald's close by, a supermarket and the hotel is pretty close to the 2 Theme Parks, Parque warner and Parque de atracciones. Now for the not so good; the shower was awful, no power and kept changing from hot to cold. The bath itself was stained yellow with no slip mat so very dangerous. My £150 beats headphones also went "missing" from the room and when i asked at reception they were not helpful and never got back to me. The breakfast was not what you would expect from a 4 star hotel. Not much choice and the eggs and bacon were very oily. The gym was also lacking in equipment, no treadmill and very small. Lastly the noise levels at 8am were awful, they were drilling and also the cleaners were hoovering upstairs and moving furniture around. I don't enjoy leaving negative reviews but if the hotel is reading this these are easy fixes to make this hotel a true 4 star experience. 1. Sort your showers/baths2. Invest in a Treadmill 3. Ensure the cleaners are dusting properly. 4. Improve breakfast menu ?? 5. No cleaning allowed before 9am Thanks ??

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• User:RJN612

  Trip type: Couples

  MET OUR NEEDS

  Invalid Date

  We arrived in mid morning after an overnight flight. Our room was ready for early check in for 20 Euros extra which worked for us. It has an inviting lobby and friendly staff. The room was roomy and very clean with an excellent bathroom with plentiful hot water with great pressure. They have a nice bar area for relaxing. Food in the restaurant was good but not great. I would give them a 4+ if possible. The location is not great for touring. Overall we were pleased.

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• User:Vacation10059053694

  Trip type: Couples

  Really enjoyed my stay

  Invalid Date

  I stayed here for a few nights and had a very good experience. The staff at reception were warm, welcoming, and always ready to help, which made a big difference right from check-in.My room was spacious, clean, and had everything I needed. The bathroom was also in great condition, modern, with good water pressure and plenty of space.The location worked really well for me too. It’s close to public transport and there are restaurants and shops nearby, which made getting around and finding places to eat super convenient.Overall, I felt comfortable and well taken care of during my stay. I’d be happy to come back.

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• User:TheBestOrNothing_MB

  Trip type: Business

  Unacceptable Cleanliness in 4-Star Hotel Room

  Invalid Date

  I’m extremely disappointed with the cleanliness of the room. I found long hair—clearly not mine—on the bed, and someone else’s hair on the bidet. This is completely unacceptable. A 4-star hotel should meet basic hygiene standards, and this experience does not reflect that at all. I paid for a clean, quality stay, not for this level of carelessness. I expect this to be addressed appropriately. ILUNION Hoteles, Dueño at ILUNION Alcala Norte, responded to this review Dear Artyom, First and foremost, thank you for sharing your opinion about your recent stay at lLUNION Alcalá Norte. I speak on behalf of the team when I say that we are utterly dissappointed to read that your stay was not as expected . For us, the main goal is to have our guest feel like home and make the most of the experience and when this is not the case we do feel the frustration that comes with it. Nevertheless, your comments are the base of our continous improvement and therefore we can only thank you to share them with us so to be able to put in place what needs to be done so to improve. Thorough cleaning is an absolute must for us and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any issues from occurring in the future. Efficient and frictionless experiences are what we want our guests here at the Ilunion Alcalá Norte Hotel to enjoy. I am sorry that your experience does not reflect this. The property is in the best position to assist you. Please, contact me at mparra@ilunionhotels.com, so that we han handle it appropriately. As we strive to continuously achieve high-quality standards, deliver guest satisfaction and serve travelers needs, your comments are instrumental and valued.Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Ilunion will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company.Kind Regards, Mónica Parra Manager

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• User:skittola

  Trip type: Friends getaway

  Felt like home :)

  Invalid Date

  One of my best experiences in a hotel. Clean, warm, friendly. Defenitely would come back!My room was very nice, a double with a big desk, giant tv, a soft but not-to-soft bed with double pillows and the best bathroom. I also fell in love with the hall, where the staff allowed me and my friend to stay for a couple hours in the dead of the night before catching our flight back home. So kind, thank you again! ?? ILUNION Hoteles, Dueño at ILUNION Alcala Norte, responded to this review Dear guest, Thank you very much for sharing your great review with us and with the rest of the users of the Tripadvisor´s travel community. Comments like yours make us feel proud of the work we do every day because we always try to give the best of ourselves so that customers leave with a smile and good memories. Once again, thank you for your valuable feedback and we hope to welcome you again whenever your travels bring you back to our city. Best regards, Mónica Parra Manager

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