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Exe Madrid Norte

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Exe Madrid Norte

locationPlaza Castilla-Chamartin, Madrid

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About Exe Madrid NorteAbout Exe Madrid Norte

Location

This hotel is located in the northern part of Madrid, at the north entrance to the city on the A1 motorway, 10 minutes from Plaza Castilla. Shops and links to the public transport network are less than 500 m away. It is a 15-minute journey from the city centre via the M30, and guests may reach the IFEMA Exhibition Centre in 10 minutes on the M40 and it is also 10 minutes from Madrid International Airport.

Facility

134 single rooms and 99 double rooms are located on 5 storeys and can be reached by lift. The reception desk is open round the clock. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a babysitting service, a car hire service, medical assistance, room service (for a fee), an alarm call service, a laundry service and a coin-operated laundry. A business centre with fax machine and photocopier is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and smoking rooms.

Sport

The pool complex guarantees comfortable swimming with its soothing salt water and indoor and outdoor pools. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There is a poolside snack bar as well. There are many ways to relax or stay active at the hotel, including a gym, a spa, massage treatments and a solarium. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a café and a bar. A non-smoking restaurant with air conditioning, high chairs and a separate area for smokers is available to guests. A continental breakfast buffet guarantees a great start to the day. For lunch and dinner, guests can order à la carte. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Exe Madrid Norte Amenities at Exe Madrid Norte

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Children's Entertainment

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      Gym

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Saltwater Pool

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Public Transport

300 m

Shopping opportunities

500 m

City Centre

1.1 km

Train Station

5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

165

Very Good

345

Average

201

Poor

67

Terrible

64

Recent Reviews: 842

  • User:Lena M

    Trip type: Business

    Getting much much better here!

    rating27 May 2025

    Much better than before. I don’t know if this is because there are finally some guys at the reception because there was a time when all women were like “no, not possible, thank you, good night” (and I am a female). Today there was a guy who actually bothered to help me with some basic 1 min thing (that any female could do have done as well but chose not to in the past). Appreciation to the hotel to finally hire some gentlemen and not ignorant and too proud women (again - from me being a woman)

  • User:Explorer12058588546

    Trip type: Couples

    Poor services in a 4 stars...

    rating27 May 2025

    We have been there 3 days as a couple. We have got a room on the 5th floor very noisy because the isolation of the hotel is very week and we heard everything from the highway. Well we were upgraded to room with bath on the 1st floor but unfortunately the windows could not close properly because they were broken and damaged. We asked the reception to send someone to repair the windows because its very cold as the cold air comes in from outside.. no one cames because the maintenance does not work in the weekend time they said...The bathroom was not clean 100% and after the daily cleaning we did not receive 2 bottles of water as it should be normal.The service from the lounge bar is very poor and the bartender did not want to serve my husband saying the bar is closed however she served one of her friend and after my husband saw this, he received his beer as well...Very bad experiences in a 4 stars hotel.....we left with a big disappointment

  • User:Dandies73

    Trip type: Business

    Nice value hotel

    rating27 May 2025

    Very good location for the airport. Room spacious and clean. Helpful staff at the desk, especially Hamza. Nice foyer area. Only minor complaint was that room key stopped working and had to get it reactivated.

  • User:AdaChuk

    Trip type: Couples

    Excellent staffs and cleanliness room

    rating27 May 2025

    Staffs: 5*No matter staffs of front desk and restaurant, all were helpful and attentive, especially the male staff (with brown color skin) served at the restaurant (breakfast), he remembered me usually has hot water for the tea, he brought one for me next day when i sit down. Besides, i needed hard copies for my PCR test result for boarding, the front desk staff was helpful to print it out for me!Breakfast: 4.5*Various choice and refilled always, ham, sausage, eggs, breads, cakes, cold cut, cheese, juices, fruits...etc, would be 5* if changed a bit for everyday. Because i stayed here for 4 nights, 99% foods were the sameRoom: 4.5*I stayed for 4 nights but with 2 different rooms (535 and 534)!Room were spacious and cleanliness. Maybe under epidemic, no once time toothbrush and toothpaste provided, but still provided shampoo and body wash.Please be reminded that the room face to the main road/highway will be a little bit noisy if opened the window (535), but u wont hear anything if closed the window!Room 534 faced to inner road, so, still quiet even opened the window.Location: 3.5*Because the hotel locates near to the airport, just 12 mins to T4, and there is private parking too, if not first time to visit Madrid , i definitely recommend this hotel and i must return back for sure!

  • User:Andrea1731993

    Trip type: Business

    Rooms not sanitised properly, unethical

    rating27 May 2025

    I worked here on a temporary cleaning assignment and I was appalled by the standards.We didn't have time to sanitise the surfaces or toilets properly, we were told to put the remote back in the paper bag with a sticker saying sanitised! The agency have then made excuses not to pay the cleaning staff. Overall disappointed, for such a lovely looking hotel! Wouldn't recommend to families or people still concerned about Covid.

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