Leonardo Hotel Barcelona Gran Via

Recent Reviews: 724

• User:Trena K

  Trip type: Couples

  Good location

  Invalid Date

  Our check-in experience was very disappointing. In all of our travels, we have never encountered such an unpleasant welcome.We spent more than $3,000 CAD for our 10-night stay and, after more than 10 hours of travel, expected a friendly and straightforward check-in. We were the only guests checking in, yet our arrival was not acknowledged promptly, and the entire interaction felt rude and dismissive, which unfortunately set an unpleasant tone for our stay.That said, the hotel itself was okay. Our room was clean, the bed was comfortable, and the location was good for exploring the city with a lot of coffee shops and restaurants in the immediate area. Having a fridge in the room was also convenient for keeping food and drinks.I was surprised by some of the basic bathroom amenities. There was no Kleenex, and the soap provided at the sink and in the shower was a three-in-one product. There was a small round soap and two travel-size bottles, one containing bath gel and the other shampoo and conditioner.Thankfully, I always bring my own shampoo and had packed a few packs of Kleenex, but we ended up purchasing two bars of soap and a bottle of conditioner for our stay.The humidity outside made the hallway on our floor smell quite musty, which was noticeable each time we returned to the room.Overall, the hotel was fine for our stay, but nothing particularly noteworthy. The clean room, comfortable bed and good location were positives, but the front desk experience was difficult to overlook. A friendly and welcoming interaction should be a basic part of the guest experience. Hotel Manager, Owner at Leonardo Hotel Barcelona Gran Via, responded to this review Dear Trena,We value your time and effort in providing feedback regarding your stay at our hotel.We are pleased that you found your room clean and your bed comfortable, two aspects we take great pride in offering every guest.The convenience of having a fridge in the room is something we are glad added to your stay.That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your arrival should have been a warm and effortless moment, and we regret that it left you with a difficult first impression. Our team strives to deliver a courteous and professional welcome, and we will take your comments into consideration. We also acknowledge your remarks about the bathroom provisions. Our rooms are equipped with Sea of Spa cosmetic dispensers offering hair, hand and body wash, and we are sorry this felt limited for your needs. Additionally, occasional humidity in Barcelona can affect the atmosphere in certain areas, and we apologise for any discomfort this caused during your visit.Nonetheless, our central spot in La Nova Esquerra de l'Eixample, surrounded by coffee shops and restaurants, remains one of our most valued features, and we are delighted it helped you explore the city with ease.We all hope to have the pleasure of welcoming you again.Best regards,Albert Pedragosa Operations Manager

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• User:J_George27

  Trip type: Business

  3 stars at best…

  Invalid Date

  Awful Hotel. Three stars at best. Very poor value for Money. Shower cubicle blocked flooded the bathroom and you even need to go down and collect an iron like a budget Hotel if you need one. Hotel Manager, Owner at Leonardo Hotel Barcelona Gran Via, responded to this review Dear George,Thank you for sharing your point of view.We are truly sorry to hear that some aspects of your stay did not meet your expectations. Our team strives to provide a comfortable and well-maintained environment, and we regret that we fell short during your time with us.The shortcomings you encountered in the bathroom are not reflective of the standards we aim to uphold, and we take your feedback seriously. Our housekeeping and maintenance colleagues are always available to resolve any in-room issues promptly when alerted.We also understand your thoughts regarding the value of your stay. While our aim is to offer a fair price for the comfort, cleanliness, and central location we provide, we appreciate your perspective and will take it into consideration. Guests are welcome to request an iron and ironing board at reception at no extra charge, subject to availability, and we are sorry if this arrangement proved inconvenient on this occasion.We hope you will consider staying with us again in the future. Best regards,Albert Pedragosa Operations Manager

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• User:signum37

  Trip type: Couples

  Bad member of staff

  Invalid Date

  Stayed for 5 nights over the new year period and at first everything was ok.Receptionist got us checked in and off to the room. The room was clean and perfect for us, except for the fact we had to have the window open all the time as it was sooo hot.Breakfast, the first morning we were seated and we went for food, a fair range, but the hot food was cold so not a good start.The second morning although busy in the hotel we went for breakfast and the man who was seating people pointed to a table in between 2 other tables with a max of 4 to 6 inch gap between tables and he was expecting a fully grown man to get through, a child wouldn't have fitted. We went and waited for another table and he went no no no this table. Although there were other tables, I felt humiliated and disgusted at his attitude. We walked out and ate out for the rest of our stay.I emailed the hotel with no reply. Again disgusting.All other members of staff were fine and professional except for this one man. Hotel Manager, Owner at Leonardo Hotel Barcelona Gran Via, responded to this review Dear Ian,Thank you for taking the time to share your feedback.We are delighted you found our rooms well-suited for your stay and enjoyed their cleanliness.That said, we sincerely apologize that your experience fell short in some areas. We take all feedback seriously and have shared your comments regarding breakfast quality and service standards with our team for review. Additionally, we regret any inconvenience caused by our delayed response to your email but we have not received any e-mail from you anywhere and we do not have any complaint from you during your stay.We appreciate the feed back while the customer is in house in order to be able to correct the situation.Nonetheless, we are pleased you appreciated our central location near metro connections and local attractions. This remains one of our most valued features for exploring Barcelona conveniently.We hope to see you again for a more enjoyable experience.Best wishes,Albert Pedragosa Operations ManagerAlbert Pedragosa Operations Manager

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• User:L H

  Trip type: Friends getaway

  3 star hotel

  Invalid Date

  Modern hotel, about a 15 minute walk to La Rambla. Clean rooms w/ hardwood floors, good blackout curtains, uncomfortable beds, minifridge, safe, coffeemaker, 1 bottle complimentary water, hair/body wash wall dispenser, shower head in narrow bathtub w/ poor temperature control. Some rooms are on a narrow courtyard that amplifies smells and noise; very unfortunate when people are smoking +/- talking in the middle of the night. Tiny elevators. Standard breakfast buffet. Hotel Manager, Owner at Leonardo Hotel Barcelona Gran Via, responded to this review Dear Guest, Thank you for the time you have taken to write a review.We are delighted you enjoyed several aspects of our accommodations and facilities during your stay.However, we regret that some elements did not fully meet your expectations. We apologize for the shortcomings you encountered with the room environment and amenities.That said, our convenient location remains one of our strongest assets for guests wanting to explore the city with ease.We hope to welcome you back in the future. All the best.Albert Pedragosa Operations Manager

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• User:LeszekITSLEL

  Trip type: Family

  Disappointment

  Invalid Date

  I have never rated a hotel one star so I don't feel good about it but.....To me, it was a one star experience. For the first time I decided to change hotel during my stay to save my city break. We have arrived late Friday and got checked in fast. Our room was located at the 6th floor with the view to the street. The room and hotel itself is super clean however a bit dated. We were not able to sleep almost at all. The street noises are coming to the room and it does not matter if you have the window closed or open. It is the same all the time. The windows are not soundproof at all. Around 2.30 AM I went down to the reception asking for a different room, with the inside view but instead I received comment that "It is very quiet today". Anyone can have own opinions.....In the morning we decided to check out and head to another hotel, this time the reception member was more understanding. In the end, I paid for 2 nights instead of 3, but I stayed just one. In the past I stayed in other Leonardo locations in Berlin and they were great. This one however is a big, massive disappointment.The coffee at the breakfast was one of the best I had, the breakfast itself is rather poor with variety. The waiter on the breakfast was very friendly. Hotel Manager, Owner at Leonardo Hotel Barcelona Gran Via, responded to this review Dear Leszek,Thank you for taking the time to share your feedback.We are pleased that you found our hotel facilities to be well-maintained and appreciated the quality of our breakfast coffee.That said, we sincerely apologize that your experience fell short in some areas. We regret the inconvenience you encountered with the ambient conditions and our team's initial response to your request. Our rooms feature double-glazed windows designed to minimize external sounds, and we typically recommend interior-facing accommodations for guests seeking enhanced tranquility.Nonetheless, we are glad that our breakfast team provided friendly service during your visit. Their dedication to guest comfort is something we value greatly.We look forward to the chance to host you again for a more satisfying experience,Kind regards,Albert Pedragosa Operations Manager

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