Evenia Rocafort

Recent Reviews: 763

• User:Esmé G

  Trip type: Couples

  Mould hotel room

  Invalid Date

  Pros:-Good location, there is a lovely coffee shop called fondik just opposite the hotel. It is very close to the metro which is amazing in Barcelona.-The rooms are spacious, nice bathroom and there is air con. Bed made and new towels everyday.Cons:-There was black mould on our ceiling and when we informed the staff, nothing was done about it. It was right above our bed and all over the fan extractor. Given that black mould can be dangerous we were very disappointed that the mould wasn’t cleaned/ we weren’t offered a new room or compensation. Nothing was done about it.-The WiFi didn’t work. Overall, I personally wouldn’t stay here again or recommend it because of the mould. Evenia Rocafort, Owner at Evenia Rocafort, responded to this review Dear Guest,Thank you for sharing your feedback. While we are glad you liked our location and spacious rooms, we are deeply sorry for the issues you experienced.Please accept our sincere apologies for the mold and the lack of proper assistance from our team when you reported it. This is completely unacceptable. We have immediately escalated both the maintenance issue and the WiFi problem to our management team.We regret that we fell short of your expectations and hope you will contact us directly so we can address this matter properly.Best regards,Evenia Rocafort

  Read more

• User:UKMALETRAVELLER

  Trip type: Friends getaway

  VERY HELPFUL RECEPTIONIST

  Invalid Date

  Booked weeks in advance, we were initially a little shocked to find we had no rooms on arrival. However, compliments must be paid to the reception guy who was left with the job of telling us (although they had sent a text and email earlier that day - we hadn't seen these). There had been a water/electricity emergency affecting our rooms so they had transferred us to their sister hotel (the 4 star Rossello) at the eleventh hour. He provided us with coffee and cake, arranged a taxi (paid for by Evenia) and was most apologetic for the inconvenience. Evenia Rocafort, Owner at Evenia Rocafort, responded to this review Dear Guest,Thank you for sharing your experience with us. First of all, we would like to sincerely apologize once again for the unexpected situation regarding your rooms upon arrival due to the water and electricity emergency.We are very glad to hear that our reception team member handled the situation professionally and that you enjoyed the complimentary coffee, cake, and arranged transportation to our sister hotel, the Evenia Rossello. We will certainly pass along your kind compliments to him.We truly appreciate your understanding and patience during such an unforeseen circumstance, and we hope you enjoyed your stay at the Evenia Rossello. It would be our pleasure to welcome you back to Evenia Rocafort in the future under much smoother conditions.Saludos,Evenia Rocafort

  Read more

• User:ilan5555

  Trip type: Couples

  Another hotel taking advantage of its customers.

  Invalid Date

  Even though we paid the full price when we booked the room, they suddenly charged us an extra €15 per night. What nerve! The guy even told me, "You have no choice, you have to pay."Regarding the Wi-Fi, it’s barely usable because it is incredibly slow.The shower makes no sense. You can't close the door because there isn't one, so a ton of water spills out unless you're extremely careful - and even then, water still gets everywhere.The mattress is very hard and uncomfortable.Unfortunately, in Barcelona, prices are high for terrible rooms, and this is a "great" example of sub-par service for a full price.And if you want coffee? Forget it. There’s none. Only breakfast is available, and for an extra fee. Such a high price and not even a simple coffee in the room or the loby? I’m speechless. A horrible place. , Other at Evenia Rocafort, responded to this review Dear Ilan,Thank you for sharing your feedback. We are sincerely sorry to hear that your stay did not meet your expectations and that you left with such a negative impression of our hotel.Regarding the Tourist Tax, we would like to clarify once again that this is a mandatory municipal tax set by the Barcelona City Council. All hotels in the city are legally required to collect this amount from guests and transfer it in full to the local authorities. Since it is an official tax, it is indeed mandatory and not a fee established by the hotel for its own benefit. We regret if the way this was explained to you seemed abrupt, as our goal is always to be helpful.We also take note of your comments regarding the Wi-Fi, the shower design, and the mattress comfort. We are constantly working on maintenance and improvements, and your feedback helps us identify the areas where we need to focus our efforts.Finally, regarding the coffee, while we do not provide in-room coffee machines, we offer a full breakfast service. We strive to provide a fair balance between our 3-star category services and the prices in a high-demand city like Barcelona.We appreciate your honesty and regret that we were not the right fit for your visit.Best regards,Evenia Rocafort

  Read more

• User:KrisD_pl

  Trip type: Couples

  Good for a city break

  Invalid Date

  We were landing in the evening so I was looking for a hotel close to Plaza d'Espanya that would not ruin our budget. Evenia Rocafort perfectly fitted our needs. What was strange that we - a couple - were given a room with 2 double beds... But it was a short stay so not a big problem for us. Bed was comfortable. Bathroom was OK, but there was some unpleasant smell (old bulding plumbing?) - fortunately it came away. Staff was very nice. They have the luggage storage free of charge for guests. Next door you'll find a small supermarket and very good restaurant (Ocho BCN - check my other review). Location is very good for exploring Barcelona - Poble Sec metro station is very close. The same for buses including the bus no. 46 to/from the airport. , Other at Evenia Rocafort, responded to this review Hi Kris,Thank you for choosing Evenia Rocafort for your Barcelona city break and for sharing such a helpful review for the TripAdvisor community.We are glad to hear that our location near Plaza d'Espanya and the airport bus connection suited your needs perfectly. It is also great to know you found our staff nice and enjoyed the comfort of the beds and our luggage service.Regarding the room with two double beds, we sometimes assign these to provide extra space, but we appreciate your understanding! We also take note of your comment about the bathroom plumbing; we will have our maintenance team look into it to ensure everything is perfect.Thank you for recommending the nearby spots as well! We hope to see you again on your next visit to the city.Best regards,Evenia Rocafort

  Read more

• User:sprincey

  Trip type: Friends getaway

  Lovely hotel

  Invalid Date

  Lovely hotel. Decor was great and room super clean. Staff were friendly.The buffet breakfast had lot of choice, cereals, cheese, meats, fruit, bread, rolls and buns. Also hot food of scrambled eggs, bacon and mini sausages. Choice of juices, hot drinks and yoghurt. I really liked the area as well, as all the bars and restaurants were full of locals, that meant the food and drinks were cheap! It is also close to bus and metro links so you can get to places. 5-6 minute walk.I would recommend this place, and when I visit Barcelona again, I wll stay here again. , Other at Evenia Rocafort, responded to this review Dear guest,Thank you so much for your lovely review on TripAdvisor! We are thrilled to know that you enjoyed your stay at Evenia Rocafort and that our décor, cleanliness, and friendly staff made a positive impression on you.It is great to hear such detailed feedback about our buffet breakfast; we strive to offer a wide variety to help our guests start their day with energy. We also share your opinion about our neighborhood—Poble Sec is indeed a fantastic area to enjoy an authentic Barcelona atmosphere with great local spots and excellent transport links.Knowing that you would recommend us and plan to stay with us again is the best reward for our team. We look forward to welcoming you back very soon!Best regards,Evenia Rocafort

  Read more