Cosmo Apartments Passeig de Gracia

Recent Reviews: 135

• User:Milda V

  Trip type: Friends getaway

  Unsafe

  18 Jul 2022

  Absolute nightmare. Unsafe hotel and no help from customer service .Our rooms got robbed and hotel security cameras did not notice anyone entering not a single room out of 5 rooms. Besides us few other rooms were robbed. Did not feel safe and do not recommend ! Antoni Arla, Otros at Cosmo Apartments Passeig De Gracia, responded to this review Dear Milda V,We deeply regret what happened during your stay. We would like to offer you our sincere apologies for the impact this had on your experience, and for the lack of adequate support you may have received from customer service.We take what happened very seriously and are already taking the necessary steps to ensure that situations like this do not happen again in the future. We greatly appreciate your feedback, as it allows us to improve.In order to investigate further and offer an appropriate solution, we need your reservation number and name. Without this information, we are unfortunately unable to proceed with the investigation of the incident effectively.Once again, we regret that your stay was so negative. If there is anything we can do to alleviate the situation, please do not hesitate to contact us.OscarFront Desk

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• User:Mudhit

  Trip type:

  Beautifull interiors and excellent location

  25 Dec 2019

  Located in the City centre one of the best apartments I have stayed in Barcelona. Excellent interiors and spacious with a balcony. You can check in at Sants station and they provide you a free drop. The staff are extremely helpful and friendly. If they provided basics like water, tea etc can be 5+ Antoni Arla, Otros at Cosmo Apartments Passeig De Gracia, responded to this review Dear Mudhit:We are delighted to hear that everything went perfectly during your stay and that you enjoyed our apartments.We are also pleased that you received excellent service from our staff.We would like to inform you that we are working to implement a remote check-in system at our apartment locations in 2026, which will further facilitate the registration process.We hope to welcome you back for your next stay and continue to offer you quality service.Sincerely,Françoise D.Cosmo Apartments

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• User:VFlach

  Trip type: Family

  Terrible attention to Custumer

  03 Sept 2019

  Although the location is perfect they do not have any commitment with the guests, the check-in is complicated, and the equipments only meet the bare minimum. We have 2 bookings in sequence to another. I phoned them as told, they were supposed to come in an hour so we did not have to worry in going up to the reception again. I told them I had an appointment (so I had to leave at said hour) and they said it would not be a problem. I waited past the time and they did not come.As the other time I asked for extra things, they did not pay attention to us. So, if you expect to have any help or attention from them, just forget it. Do not stay with them, it is my advise Antoni A, at Cosmo Apartments Passeig De Gracia, responded to this review Dear VFlach, Thank you for sharing your experience, and please accept our sincere apologies for the inconvenience and frustration you encountered during your stay. We are truly sorry that our service did not meet your expectations, especially regarding the check-in process, the lack of timely support, and the attention you should have received when requesting additional items.What you describe does not reflect the level of service we aim to provide, and we understand how upsetting it must have been—particularly after being assured that someone would assist you within a specific time frame. We also apologize for the lack of follow-up during your second request; this should not have happened.To investigate this situation properly and ensure it doesn’t happen again, we kindly ask you to share your reservation name and booking number. Without this information, unfortunately, we are unable to review the case in detail.We would also like to let you know that in 2026 we are implementing a new check-in system designed to simplify the entire process and prevent the kind of issues you described. We hope these improvements will significantly enhance guest experience moving forward.Once again, we are truly sorry for the experience you had. We appreciate your feedback, and we are committed to improving our processes and communication. OscarFront Desk

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• User:ABK1627

  Trip type: Family

  Good room, ok location, NOT WORTH staying here!!!

  13 Jul 2019

  Because I booked this through hotels.com I assumed that it was a "hotel-style" apartment, but it is not! The biggest issue is that there is no reception on-site. So to check-in you have to go to a different location and either wait a long time for a shuttle or pay for your own taxi. The phone in the room did not connect to the reception and the only way I could communicate with the reception was via email (very slow responses and none overnight!). I told them numerous times that the phone doesn't work and nothing was done about it. They CHARGE EXTRA for cleaning, which is difficult with small kids! They didn't even refresh towels until I send a strong email on Day 3! Another big thing, especially for longer stays: they don't take out the garbage. Apparently this is all in the fine print....so please read all of that before committing. I would not have paid 1000 euros for 4 nights for essentially no service. The cherry on top is that the elevator was not working when we were checking out and of course, we had no one in reception to inform and so my husband had to bring down our 3 suitcases down 4 flights of stairs!While the location is good in that it is well connected by public transport, it is actually not in walking distance from most of the city's major attractions if you have young kids. But actually the location was not bad overall and we would've liked it had it not been for the horrible experience overall. Antoni Arla, Otros at Cosmo Apartments Passeig De Gracia, responded to this review Dear ABK1627Thank you for sharing your experience, and we sincerely apologize for the inconvenience you faced during your stay, especially while traveling with young children.We would like to clarify that our property consists of tourist apartments, not a traditional hotel, so some services operate differently. We’re sorry if this was not clear when booking.We also apologize for the complications with the check-in process and communication. To improve this, we are implementing a new check-in system in 2026 to make arrivals much easier and faster.Thank you again for your feedbac, it truly helps us improve. And if you ever decide to return to Barcelona, we would be delighted to host you again and show you all the improvements we have made.OscarFront Desk

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• User:MihaiCluj83

  Trip type: Family

  Best flat we've ever rented in Barcelona

  06 Mar 2019

  Forget about the dodgy flats for rent on Airbnb and local rental agency sites in Barcelona. This is the best flat we've stayed in Barcelona, and believe me, we've stayed in lots of places as we visit the city at least once a year. Clean, well equipped and maintained. The free shuttle service from the check-in place (near Sans train station) and the free weekly cleaning service are a very nice touch as well. If you book directly from their website, not Booking.com, as we did, you also get a free rental Fiat 500 at your dispossal. Antoni Arla, Otros at Cosmo Apartments Passeig De Gracia, responded to this review Dear Mihaiclug,We are delighted to hear that everything was excellent during your stay and that you enjoyed our apartments.Thank you very much for your trust.We hope to welcome you back during your next stay in Barcelona and continue to offer you excellent service.Sincerely,FrançoiseCosmo Apartments

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