JEN Singapore Orchardgateway by Shangri-La

Name: JEN Singapore Orchardgateway by Shangri-La
Address: 277 Orchard Road, Singapore, singapore
Telephone: +44-204-505-9777
Rating: 4.3

Singapore

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About JEN Singapore Orchardgateway by Shangri-La

location

This hotel is located in the heart of Orchard Road and is annexed to the Specialist Shopping Centre. With Centrepoint Shopping Centre across the street, the hotel's guests have easy access to shopping and dining venues right on their doorstep. 7 Emerald Hill and Peranakan Place, only around 5 minutes from the hotel, house several bars and entertainment venues. Set adjacent to Somerset MRT Station, the hotel also offers guests easy access to the nearby central business district and major convention centres. The hotel is around a mere 25 minutes' drive from Changi Airport.

facility

392 rooms, including 14 junior suites and 30 suites, are located on 21 storeys and can be reached by lift. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the car park for a fee. Further services include a babysitting service, a childcare service, a car hire service, medical assistance, translation services, room service (for a fee), a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

rooms

The rooms include air conditioning, a kitchen and a bathroom. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. A refrigerator, a mini fridge and a tea/coffee station are standard features. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) ensure optimal comfort. Guests will also find slippers in their rooms. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror, bathrobes and a telephone are provided. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There are many ways to relax or stay active at the hotel, including a gym and massage treatments.

meals

Dining facilities include a dining room, a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. For breakfast, lunch and dinner, guests serve themseves at the buffet or choose their preferred fare from the menu (for lunch and dinner). Diet meals, gluten-free meals and vegetarian dishes can be prepared on request. In addition, special catering options and snacks are available. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at JEN Singapore Orchardgateway by Shangri-La

Facilities
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  24-hour reception
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  Air conditioning
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  Bar(s)
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  Bicycle Hire
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  Café
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  Car Park
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  Conference Room
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  Currency Exchange
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  Disability-friendly
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Medical Assistance
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  Restaurant(s)
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  Restaurant(s) with high-chairs
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  Restaurant(s) with non-smoking area
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  Room Service
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  Shops
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Housekeeping only upon request
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  Hygiene training for staff
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Packaged meals
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  Protective equipment for employees
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  Protective equipment for guests
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  Protective hygiene screens
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  Protective masks for guests
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  à la carte Dinner
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  à la carte Lunch
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  Breakfast Buffet
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  Evening Buffet
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  Lunch Buffet
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  Special Diet
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  Special Offers
Sport/Entertainment
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  Children's Pool
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  Gym
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  Jacuzzi
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  Massage
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  Number of Pools
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  Outdoor Pool(s)
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  Parasols
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  Sun loungers
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  Sun terrace

Location

Around this property:

Centre

0 m

Airport

25000 m

User Rating & Reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

1834

Very Good

1145

Average

291

Poor

112

Terrible

Recent Reviews: 3456

User:gonzodeaddog
Trip type: Couples
Well Located 4-star hotel.
21 Nov 2025
Well located 4star+ hotel in clean and safe city. We paid the extra for a club room, which meant breakfast plus happy hour drinks and snacks every evening. Breakfast had onsite chef to whip up...
User:JavaMama58
Trip type:
Good in general
17 Nov 2025
Great location for shopping and located above the MRT. There’s even an elevator direct to the mall/ MRT. Good for Orchard rd shopping and eats and easy to order a car. We booked a standard room with...
User:Gordon R
Trip type:
Excellent, centrally located hotel. A great advert for Singapore
11 Nov 2025
The hotel was really centrally located on Orchard Road with an ‘energetic’ shopping centre on the lower floors and a MRT (similar to the Tube) in the basement. 20 minute drive from the airport...
User:ToC E
Trip type:
Fantastic!
05 Nov 2025
5 nights to explore Singapore with the family and this is a superb place to use as your basecamp! A clean hotel with great service and nice rooms. We got two superior rooms on 16th floor with city...