HF Ipanema Park

Recent Reviews: 1747

• User:Brahbrah19

  Trip type: Couples

  Disappointed

  Invalid Date

  Unfriendly staff at reception mostly, it doesn't hurt to smile. Staff at the roof top pool are however kind and welcoming. Breakfast nowhere near 5 star, feels like everything was so cheap. No soundproofing in rooms and the hotel is located in a pretty dodgy area with plenty of drug addicts walking outside the hotel. AVOID!

• User:Arezou s

  Trip type: Family

  Vacation ruined

  Invalid Date

  Our vacation was unfortunately ruined, and I would not recommend expecting a true 5-star hotel experience. The staff and manager were very kind and welcoming, but the hotel itself does not meet 5-star standards.The rooms were extremely noisy — you could hear everything, from neighbors snoring to people talking or using the elevator, which made it impossible to sleep properly or even have privacy in the room. The swimming pool was not clean, and there were even small pieces of glass found there. We also found the previous guest’s socks in a drawer, along with dirty towels left in the room.The breakfast was also disappointing.I am only giving one star because the people working there were genuinely kind and welcoming. HF Hotels Customer, General Manager at HF Ipanema Park, responded to this review Dear Arezou,Thank you so much for choosing our hotel HF Ipanema Park during your visit to Porto.We sincerely regret to learn that your experience did not fully meet your expectations, particularly regarding the soundproofing of the room, which affected your comfort and quality of rest during your stay. We would also like to apologize for the aspects related to cleanliness, both in the room and in the pool area, as well as for the breakfast service, which fell below the standard of quality we strive to provide to our guests every day.On the other hand, we are truly pleased to know that the service provided by our team had a positive impact on your experience. We will gladly share your kind words with our staff members, who will certainly feel honored and motivated to know they made a difference during your stay. Your feedback is extremely valuable to us and will be shared with the relevant departments so that we may carefully review the points mentioned and continue improving our services and quality standards.Thank you for taking the time to share your feedback with us. We sincerely hope to have the opportunity to welcome you again in the future and provide you with the truly comfortable, relaxing, and enjoyable experience you deserve.Best regards,Lúcia Leitão HF Quality & Customer Relationship Agent

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• User:Hermann B

  Trip type: Couples

  Not really 5 star, Were told to to a bank or coffee shop to change 100 euro. breakfast not 5 star

  Invalid Date

  Disapointing 5 star experiance HF Hotels Customer, General Manager at HF Ipanema Park, responded to this review Dear Hermann,Thank you for taking the time to share your feedback regarding your recent stay with us at our hotel HF Ipanema Park.We are truly sorry to learn that your experience did not meet the expectations associated with a five-star hotel. Our main goal is always to provide excellent service, comfort, and a memorable stay for all our guests.However, we regret that we were unable to fully understand which aspects of your stay led to your disappointment. Your feedback is extremely important to us, as it helps us better understand our guests' experiences and identify opportunities for improvement.Should you wish to share any additional details regarding your stay, we would be more than happy to receive your comments via email at customer@hfhotels.com so that we may carefully review the situation.We sincerely hope to have the opportunity to welcome you again in the future and provide you with a much more satisfying experience.Kind regards,Lúcia Leitão HF Quality & Customer Relationship Agent

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• User:L536MWmatthewe

  Trip type: Solo travel

  Nearly perfect hotel

  Invalid Date

  Borderline whether this is a 5* hotel, however, it really was a fantastic 5 nights. I arrived very late at night, despite this the reception staff were incredibly helpful and explained all the details in depth. Breakfast was excellent. A wide range of choice, whilst im not one for the cold meats and cheeses at 8am, plenty of people were tucking in. There was also a good range of hot options, which were actually hot which is always a bonus. Excellent range of cereals, fruit, breads, pastries etc. It would have been nice to have bowls of fresh yoghurt rather than small sealed pots. The room was a good size, comfy bed. Black out curtains ensured you got a good night sleep. A complimentary large bottle of still water provided daily was a nice touch. Bathroom was immaculate and it was nice the amenities were refreshed daily. It was also cleaned and made up to a high standard. Good size tv although limited english channels (not an issue). Although I didnt use it, the gym looked clean with modern equipment. I had a spare couple of hours and the weather wasn't great so they managed to squeeze me in for a massage. A little bit on the pricier side at 100€ for a 60 minute full body relaxation massage. It was a little noisy due to building works (this was the only place you really noticed the building work), however, they tried their best to contact the building site to get them to stop the drilling. I was very excited about the rooftop pool, as well as the indoor pool. Unfortunately these were the only two areas that let this hotel down. Starting with indoor; indoor pool was very clean, however, the jacuzzi was not warm, let alone hot. There were also a lack of comfy furniture to lie on by the indoor pool. In terms of the rooftop bar/pool; good choice of drinks at the bar and prices were very reasonable for a hotel bar. Like the indoor pool whilst they had large bean bag beds to lie on, these weren't great to sit/lie on to read a book. It was either sit up fully or lie down fully. The pool was mostly clean, although given a rooftop pool it had quite a few bugs and things - it would have been nice for them to have maintained better.Did not use the main hotel restaurant or bar so unable to comment.Do not let the final negatives put you off going to this hotel. The location is great and it only takes a few minutes to get Ubers to take you into the city centre (10 minute journey, 20 at peak times such at 5.30-6.30) or down to the waterfront.

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• User:Lorna B

  Trip type: Family

  Great stay at a well deserved 5 star hotel!

  Invalid Date

  Ideal Location when doing the wellness retreat with OM Academy. Very professional, friendly and accommodating staff. The breakfast is divine and good changes each day in selection. The room is spacious, the beds are super comfy and the bath tub is giant! In a good way! It is very clean and the noise between rooms is minimal and the air con is quite quiet and works well. Great atmosphere in the restaurant and the food offering is divine.

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