aguas do Geres - Hotel, Termas e Spa

Name: aguas do Geres - Hotel, Termas e Spa
Address: Avenida Manuel Francisco da Costa, 296, Porto and North of Portugal, portugal
Telephone: +44-204-505-9777
Rating: 3.9

Geres, Porto and North of Portugal, Portugal

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About aguas do Geres - Hotel, Termas e Spa

location

Situated in the resort of Caldas do Gerês, this hotel is surrounded by a nature protection reserve that covers some 70,000 hectares. The surrounding scenery is characterised by lakes and mountains. The next public transport stop is 50 m away and the nearest beach is some 65 km from the hotel.

facility

110 rooms, including 2 suites and 51 double rooms, are located on 4 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Children can enjoy the playground. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, room service, a laundry service, a hairdresser and a coin-operated laundry. Complimentary newspapers are available. A fax machine is available for guests' business needs.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the mountain view from a balcony or terrace. Rooms have a double bed or a queen-size bed. Extra beds can be requested. A direct dial telephone, satellite television and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer is also provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. A hot tub invites guests to soothe their muscles, and a poolside snack bar will take care of any hungry bellies. A terrace with sun loungers and parasols is available. For guests who wish to keep active, tennis and golf are available. Sport and leisure facilities at the complex include a gym, billiards and aerobics. Various wellness options are available at the complex, including a spa, a sauna, a hammam and massage treatments.

meals

Dining facilities include a restaurant with air conditioning, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at aguas do Geres - Hotel, Termas e Spa

Facilities
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  Air conditioning
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  Bar(s)
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  Café
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  Car Park
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  Conference Room
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  Disability-friendly
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  Games room
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  Garage
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  Hairdresser
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Playground
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  Restaurant(s)
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  Room Service
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  TV Room
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Housekeeping only upon request
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  Hygiene training for staff
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  Mandatory mask-wearing
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Protective equipment for employees
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  Protective hygiene screens
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  Breakfast Buffet
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  Special Diet
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  Special Offers
Sport/Entertainment
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  Billiards/Snooker
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  Children's Pool
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  Golf
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  Gym
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  Indoor Pool
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  Jacuzzi
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  Massage
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  Number of Pools
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  Outdoor Pool(s)
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  Parasols
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  Sauna
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  Sun loungers
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  Sun terrace
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  Swimming Pool
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  Tennis

Location

Around this property:

Public Transport

50 m

Beach

65000 m

Golf Course

65000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

102

Average

Poor

Terrible

Recent Reviews: 251

User:Darlene V
Trip type: Solo travel
Great Location, Disappointing Stay
31 Mar 2026
I really wanted to like this hotel, as it has a great location in Gerês and looks appealing at first glance. However, the experience didn’t match the price. I don’t typically write hotel reviews, but there were enough issues that I wish I had known about beforehand that I felt it was important to share them for future guests.The biggest issue was logistics and basic functionality. Parking is not on-site, so I had to stop, unload luggage, and then park quite a distance away. Not ideal, especially after a long day of travel.Unfortunately, it didn’t improve from there. The elevator was out of service, and I was placed on the third floor. I had specifically requested a quiet room at the end of the hall, but was assigned a room directly beside the service elevator—which, ironically, was being used to repair the main elevator. There was constant noise, and no real resolution when I raised the issue. I was told it would be fixed shortly, but it was still not working the next day. There were also frequent banging noises and voices from below, which did not appear to be related to the elevator and has been mentioned by other reviewers as well.After waiting, I eventually had to carry my luggage up and down three flights of stairs myself. I had been hiking all afternoon and needed access to my belongings and was told nothing by the hotel staff. While the room itself was nicely furnished, comfortable and clean, the windows were so poorly insulated that it sounded like they were open. I could hear everything outside clearly. For a hotel at this price point, that’s simply not acceptable.WiFi was essentially non-existent, and I had to rely on cell data the entire time. While this can happen in older hotels, it’s something guests should be aware of.I’ve stayed in much cheaper hotels with significantly better sound insulation, internet, and more accommodating service. Even at a similar price point, I found the São Bento Hotel nearby to be far more comfortable and convenient. For the price, I expected a much smoother and more comfortable stay. Direccao Comercial, Proprietário at Aguas do Geres - Hotel, Termas & Spa, responded to this review Dear Sir,We regret the situation, which is clearly unusual, and that your experience did not meet expectations. We work daily to provide excellent service and positive experiences for our guests.Regarding the elevator, it was experiencing a temporary malfunction, which we addressed as quickly as possible, and it was operating again the following day. As we are located in the heart of Gerês, technical assistance response times may be longer. Additionally, we are a seasonal hotel, and your stay coincided with our reopening period.As for the external noise, it is possible that the windows were not fully closed, which may have affected sound insulation.Concerning parking, as stated in the hotel description on our website and across all our partners, we offer a private, complimentary parking area for guests, located approximately 300 meters from the hotel. As this is a building dating from the early 20th century, its architecture did not allow for on-site parking, and as we are located within the Peneda-Gerês National Park, there are legal restrictions regarding construction.Had these matters been reported to the reception during your stay, we would have promptly sought to provide an appropriate solution.The Team – Águas do Gerês Hotel, Termas & Spa.
User:Tanya R
Trip type: Family
Clean, and so comfortable for our stay !
18 Aug 2025
My mother and i booked a two night stay at the Aguas Do Geres Hotel and Thermal Spa in mid June 2025 on a trip to visit Geres National Park, Portugal's hidden gem. The location was perfectly central for all the activities we had planned ( hiking, and exploring some of the ancient villages of the north.) The day of check in we had hiked for 4 hours prior to arriving to our hotel, so we were tired, and looking forward to a shower. When we arrived, the check-in clerk promptly issued our room keys, and we were able to head up to our room very quickly to get settled in. The hotel its self is beautiful. Out of all the places we staying on this Portugal trip, this was by far my favorite. It has an oldschool charm, but very modern. The rooms were spotless, and very spacious. The bed and pillows were SUPER comfortable. Everything about the facility was amazing. The pool is not on site, it is in the park across the street which you get free passes to access, however if you were going here just for the pool, that might be something to consider. It didnt bother us, as we had a beautiful walk through the park to get there, and really enjoyed the scenery there ! The location is perfect. It is right on the main street, with lots of food options near by, and parking up the hill. It was easy to access the other villages we explored from here as well. Breakfast was a lovely spread at their buffet with diet friendly options, and a good variety of food options. We got 10% off at the thermal spa, so we could go enjoy a soak in the thermal pool and also got a massage. Overall, i would give this place 10 stars if i could! We had a lovely stay and i hope to go back one day.
User:Bel45A
Trip type: Family
Excellent!
21 Apr 2025
A three-star hotel, where the sympathy of the employees is exceptional! It is a cosy, comfortable hotel with nice living rooms and good rooms! The breakfast is complete, and the dinner is very delicious! All the employees are very friendly!For us, the negative point is the Termas & Spa, which is located outside the hotel. Crossing the street on a winter or rainy day is not pleasant when heading to the Termas. I will still recommend this hotel!
User:pedronogueiraazevedo
Trip type: Couples
Good experience !
04 Oct 2023
Wonderful staff !Food incredible!Hotel very good!Nice parks to visit A lot of tours with nice landscapes.I visit every year !The termal SPA good Massages and water treatment are very good !Meal option diet or normal meal both are fantastic !
User:jonc707
Trip type: Couples
Enjoyable hotel in a mountain town
24 Jun 2023
The hotel is well kept, very clean and our bed was most comfortable. A comfortable bed is a key requirement for my wife and me. The hotel is tastefully decorated. The staff spoke English well and satisfied every request promptly. The in-house restaurant offered a satisfactory breakfast and the dinner we had was very good. We visited the spa (which is across the street) and enjoyed the waters. We will stay there again when we return to Geres.