Pestana Royal PremIum All Inclusive Ocean & Spa Resort

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Pestana Royal PremIum All Inclusive Ocean & Spa Resort

Name: Pestana Royal PremIum All Inclusive Ocean & Spa Resort
Address: Estrada Monumental, Nr. 275, Madeira, portugal
Telephone: +44-204-505-9777
Rating: 4.2

Funchal, Madeira, Portugal

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About Pestana Royal PremIum All Inclusive Ocean & Spa Resort

location

This hotel occupies a cliff top location in Funchal and enjoys fabulous views out over the Atlantic. It is some 4 km to the lively resort centre (hotel shuttle bus service inclusive). A diverse range of shopping venues, restaurants, bars and nightclubs as well as links to the public transport network are to be found in the near vicinity (50 m -1 km away).

facility

Guests have a choice of 95 suites and 115 double rooms located in an 8-storey main building and a 7-storey auxiliary building. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. A lift and wheelchair-accessible facilities are available. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a babysitting service (for a fee), a childcare service, a transfer service, room service and a laundry service. A bicycle hire service gives guests the opportunity to explore the surrounding area independently. The business centre is on hand for guests' business requirements and provides a projector.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. Rooms have a double bed or a king-size bed. Children's beds can be requested for younger guests. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Cleaning on departure is among the services offered. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Wheelchair-friendly rooms can be booked. The hotel has 210 non-smoking rooms.

sport

While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Those who wish to stay active while on holiday can enjoy on-site fishing. For a fee, tennis is also available. Water sports available at the hotel include windsurfing, canoeing, catamaraning, kayaking, snorkelling and diving. Sport and leisure facilities at the hotel include a gym and billiards. There is a wellness area with a range of services, including a spa, a sauna and a steam bath. In addition, a beauty salon and massage treatments are available for a fee. Guests of all ages have the opportunity to enjoy a fun entertainment programme.

meals

Dining facilities include a restaurant (with high chairs), a café and a bar. Catering options include half board, full board and all-inclusive. A generous breakfast buffet guarantees a great start to the day. Lunch is served as a set menu, and guests can choose between a buffet, à la carte and a set menu for dinner. Special culinary options, such as diet meals, are also available. In addition, special catering options and snacks are available. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Pestana Royal PremIum All Inclusive Ocean & Spa Resort

Facilities
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  Air conditioning
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  24-hour reception
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  Currency Exchange
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  Shops
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  Conference Room
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  Room Service
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  Playground
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  Pets
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  Elevator/ Lift
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  Laundry
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  Newspaper
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  Parking
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  Wifi
Beauty and Spa
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  Massage
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  Spa
Building Information
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  Garden (m²)
Common Area
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  Sun Deck
Distances
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  Beach
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Gym/ Fitness centre
Meals
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  Breakfast Buffet
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  Bar
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  Restaurant
Room Facilities
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  Room service
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  Toiletries
Security
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  Security Guard
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Tennis

Location

Around this property:

Beach

50 m

Sea

50 m

Shopping opportunities

50 m

Public Transport

50 m

Restaurants

600 m

Bars / Pubs

600 m

Nightclub

1000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

1890

Very Good

796

Average

415

Poor

204

Terrible

112

Recent Reviews: 3417

User:Luiz C
Trip type: Couples
Amazing
Invalid Date
Very good. The team was very nice. Amazing Pestana Royal, Guest Services / Front Office at Pestana Royal All Inclusive, responded to this review Dear M. Luiz C,Thank you for sharing such encouraging feedback. We are delighted to know you had a very good stay.Our team takes great pride in warm, attentive service, and it is wonderful to hear their efforts made a positive impression. Your kind words mean a great deal to us.We appreciate your support and look forward to welcoming you back for another excellent experience.Best regards,Karina MeijasGuest Relations
User:Nilante
Trip type: Family
Adults only not so much
Invalid Date
Currently staying here and love the hotel but picked it based on there being an adults only pool. There are several children in the pool everyday which is annoying given the main pool is not even that busy. I tried telling the pool attendants but they just asked the kids not to be rowdy. I don’t dislike children but I’ve done my time having to be in the main pool with them and would prefer the rules were enforced Pestana Royal, Guest Services / Front Office at Pestana Royal All Inclusive, responded to this review Dear M.Nilante,Thank you for sharing your feedback with us. We are grateful that you are enjoying the hotel and appreciate you highlighting what drew you to our property.We are sorry to learn that your experience by the pool has not aligned with the serenity you anticipated. Our team strives to provide a relaxing environment for all guests, and your comments are a helpful reminder of the standards we aim to uphold.Your perspective is important to us, and we value the time you took to bring this to our attention. We hope the remainder of your stay is comfortable and enjoyable.We look forward to the opportunity to welcome you again and provide a seamless experience throughout your visit.Best regards,Karina MeijasGuest Service Manager
User:Alan G
Trip type: Couples
Great location
Invalid Date
Lovely location great hotel, hotel staff very helpful Pestana Royal, Guest Services / Front Office at Pestana Royal All Inclusive, responded to this review Dear M. Alan G,Thank you for sharing your kind feedback. We are delighted to hear that you enjoyed our location and found our hotel to be a great choice.It is especially gratifying to know our team’s helpful service made a positive impression. Providing warm, attentive hospitality is central to our values.We appreciate your review and look forward to welcoming you back for another pleasant stay.Best regards,Karina MeijasGuest Service Manager
User:sarad320
Trip type: Couples
Needs updated
Invalid Date
We stayed here for 2 nights.The hotel is very dated.The rooms were spacious but dated.We had bugs in our room.we asked to be moved to another room,but were told the room would be cleaned instead.However the bugs returned!The food was adequate.The drinks choice was good.The staff were fantastic in the restaurant and bar.The hotel has alot of potential but unfortunately is in need of renovation.I wouldnt stay here again. Pestana Royal, Guest Services / Front Office at Pestana Royal All Inclusive, responded to this review Dear M.sarad320,Thank you for sharing your feedback following your two-night stay with us. We are grateful for your recognition of our restaurant and bar teams, as well as the beverage selection.We are genuinely sorry to learn that your experience did not meet expectations. Your comments about the accommodations and overall condition are taken seriously, as we strive to provide a comfortable environment for our guests.We appreciate your notes on the room size, food quality, and the service you received. Our team is committed to delivering a consistently high standard, and your perspective helps us uphold that goal. We hope you will consider giving us another opportunity in the future so we may better reflect the hospitality standards we aim to provide.Best regards,Karina MeijasGuest Service Manager
User:1024Bhawna
Trip type: Couples
A stay to remember
Invalid Date
A stay to rememberFirst of all, the room was beautiful. We had a gorgeous view, we were close to the pools, it was spacious and comfortable. The buffet was good, with lots of options and the restauration staff especially was super professional and friendly. I want to specifically mention Rosan, who was so caring and attentive, Keshav and Florentina. At the front desk, Henrique was always cheerful and friendly, and everyone else was warm and just great in general. Margarida was a pleasure to talk to as well. Unfortunately our check-in was depressing and cold with the first receptionist, but every interaction afterwards with everyone else was very pleasant. The indoor (heated!) pool was GREAT, my favorite thing to do there when we had time to go. And for some reason the whole week we were there, the climate at the hotel was just wonderful, no matter how it was on the rest of the island. It must be blessed by the weather gods !Lastly I’ll mention that there was some lack of attention to detail in the room. There was a lot of accumulated dust in some areas that are sometimes missed during regular cleaning, indicating to me that the room had not been inspected in depth for a while. Despite that, the housekeeping staff was diligent and sweet and our room was serviced well and comfortable all week. Thank you for a memorable and relaxing stay ! Pestana Royal, Guest Services / Front Office at Pestana Royal All Inclusive, responded to this review Dear 1024Bhawna,Thank you for sharing such thoughtful feedback about your recent stay. We are delighted to hear that you enjoyed the beautiful room, the convenient location near the pools, and the comfort throughout your visit.It is wonderful to know the buffet options and our restaurant team made a positive impression, and that the indoor heated pool became a favorite. We are also pleased that our front desk and wider team contributed to a welcoming atmosphere throughout the week.We are sorry to learn that your arrival experience did not reflect the warm hospitality we strive to provide, and we appreciate your acknowledgment of the many positive interactions that followed. We also value your note regarding attention to detail in the room and are glad that housekeeping ensured a comfortable stay.Your kind words mean a great deal to our team. We look forward to the pleasure of welcoming you again for another memorable and relaxing visit.Best regards,Karina MeijasGuest Relations