Pestana Grand Premium Ocean Resort

Recent Reviews: 3797

• User:Claire W

  Trip type: Couples

  Fabulous

  Invalid Date

  We had 7 nights here for my 60th birthday absolutely loved this well kept and well run hotel the views were incredible from our superior sea view room well equipped and very spacious the food was great and the gardens are beautiful as were the plants around the hotel! The reception staff were very helpful and a credit to Pestana! We will definitely be back! Claire and Mark Whistler

• User:KamP390

  Trip type: Couples

  Average

  Invalid Date

  Hotel needs updating rooms are very basic defo wouldn’t rate it 5 * but 4* staff are good but breakfast restaurant can’t great not very good choice on food but the other restaurants were nice good location but need better rooms and 5* service in rooms with water change of bedsheets etc Sofia Freitas, Guest Services / Front Office at Pestana Grand Premium Ocean Resort, responded to this review Dear KamP390,Thank you for sharing your impressions following your recent stay. We are pleased to hear that our team members left a positive impression and that you enjoyed the other restaurants and our convenient location.We are sorry to learn that certain aspects of your accommodation and breakfast experience did not meet expectations. Our aim is to provide thoughtfully appointed rooms and a well-rounded dining selection, complemented by attentive in-room service.Your feedback is valuable to our team as we strive to deliver a consistently high standard of hospitality. We appreciate your perspective and the time taken to provide it.We hope to have the opportunity to welcome you again for a more seamless experience.Best regards,Gilberto Gouveia General Manager

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• User:madalena2118

  Trip type: Friends getaway

  6 stars

  Invalid Date

  Amazing staff, the cleaning of the room was absolutely fantastic, everything perfect 👏🏻👏🏻👏🏻👏🏻 Sofia Freitas, Guest Services / Front Office at Pestana Grand Premium Ocean Resort, responded to this review Dear madalena2118,Thank you for sharing such generous feedback. We are delighted that our team made a strong impression and that the room cleanliness exceeded your expectations.Providing a seamless and meticulously maintained stay is central to our service philosophy, and your comments affirm that commitment. Your recognition means a great deal to our team.We look forward to welcoming you back for another excellent visit.Best regards,Gilberto Gouveia General Manager

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• User:RoweFamily

  Trip type: Couples

  Lovely hotel, but evening food could be better

  Invalid Date

  We stayed at this hotel in Madeira to celebrate our wedding anniversary. The hotel itself is very attractive, with beautifully maintained gardens, lovely seating areas throughout, and a spacious bedroom with a stunning sea view. On arrival we were greeted with a bottle of bubbly, chocolates, and a balloon, which was a really thoughtful and much‑appreciated touch. The staff overall were very good, friendly, and welcoming.That said, while the hotel has many positive aspects, we did feel somewhat “cocooned” during our stay, and unfortunately the food offering let the experience down. The hotel has a buffet restaurant and three speciality restaurants, but these were not all open at the same time, limiting choice. We tried two of them: the Moroccan‑style restaurant was very good and enjoyable, but the Italian restaurant was below par. The steak was so poor that I couldn’t eat it, which was disappointing for a hotel that advertises itself as five‑star.The evening buffet was very inconsistent and, overall, below average. So much so that we chose to eat out on several nights, which was a shame because breakfast was actually very good, with plenty of variety and well presented. Improving the quality and consistency of the evening buffet would, in our opinion, make a significant difference to the hotel and help it live up to its five‑star rating. As it stands, we would rate it closer to a three‑star experience overall.One additional area for improvement would be the bar service. The waiting staff in the bar area could be more active with walkrounds. It felt like a missed opportunity, as more attentive service would almost certainly lead to increased drink sales and a better guest experience.In summary, this is a lovely hotel with great views, well‑kept grounds, comfortable rooms, and attentive staff, but some relatively small tweaks—particularly around food quality and bar service—could greatly improve the overall experience and bring it more in line with its advertised rating. Sofia Freitas, Guest Services / Front Office at Pestana Grand Premium Ocean Resort, responded to this review Dear RoweFamily,Thank you for choosing our hotel in Madeira for such a special occasion and for sharing such a thoughtful and detailed review. We are delighted that you enjoyed the gardens, relaxing seating areas, spacious sea‑view room, and the celebratory touches on arrival.It is wonderful to hear that our team made you feel welcome and that breakfast and the Moroccan‑style restaurant stood out positively. Your recognition of the views, grounds, and overall ambiance truly means a great deal to our team.We are sorry to learn that aspects of your dining and bar experience did not align with the elevated standards we aspire to provide. We value your perspective regarding restaurant availability, evening buffet consistency, and the attentiveness of bar service, as these insights help us reflect on the experience we aim to deliver.Your feedback on how these elements influence the overall perception of quality is sincerely appreciated. Our commitment remains to provide a seamless, five‑star experience across all touchpoints.Thank you again for your balanced comments and for highlighting both the strengths and opportunities. We hope to have the pleasure of welcoming you back for a visit that reflects the high standards you rightfully expect.Best regards,Gilberto Gouveia General Manager

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• User:190pennyc

  Trip type: Couples

  Very disappointing and no way a 5 Star Hotel

  Invalid Date

  Just returned from 10 days staying at The Pestana Grand Hotel with my Husband.The room was clean and spacious, great location backing onto the promenade along the sea front. Takes about 50 minutes to walk into Funchal.But the Food, Water cost and Service charge really lets this hotel down.It’s not a 5 star Hotel, more 2-3 star at best.You have to pay for Water regardless at 4.50 euros for 500ml, Just shocking. Added to this and everything you purchase in Food and Beverage has a standard service change of 12% on top of the cost.We booked Full board. The Breakfast options were very poor, No healthy cereal or plain yogurt options.Hot food very basic with long queues in a small hot plate area. The coffee was like bitter sludge, as its a powder based form and preserves came in a pump machine format (which was sugary liquid). Dinner selection was extremely poor, with lukewarm options and again lots of queuing. We ended up eating out every evening as it was very poor quality. Sofia Freitas, Guest Services / Front Office at Pestana Grand Premium Ocean Resort, responded to this review Dear 190pennyc,Thank you for sharing your impressions following your recent 10-night stay with us. We appreciate your recognition of the spacious accommodation and our seafront location with promenade access.We are genuinely sorry that several aspects of your dining and beverage experience did not meet expectations. We understand how important consistent quality and value are during a full board stay, and we regret that your experience fell short of the standards we aim to deliver.Our team strives to provide a comfortable environment, attentive service, and thoughtfully curated offerings across all venues. It is disappointing to learn that your experience did not reflect this, and we appreciate you taking the time to let us know.We value your feedback as it helps us uphold the level of hospitality our guests expect. We hope to have the opportunity to welcome you again for a stay that better reflects our commitment to excellent service.Best regards,Gilberto Gouveia General Manager

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