Pestana Churchill Bay Pousada Historic Hotel

Recent Reviews: 394

• User:pilotandme

  Trip type: Couples

  Picturesque location and NO PARKING

  Invalid Date

  Picture quality location. Historic hotel, dated, serviceable accommodations, good WiFi, fruit and sweets for breakfast, rooftop pool, and NO PARKING! We had to park in a parking garage 5 minutes away where we had to pay by the hour and the machine only took coins. Isabel Maria Freitas, Guest Services / Front Office at Pestana Churchill Bay, responded to this review Dear pilotandme,Thank you for taking the time to share your feedback about your stay at Pestana Churchill Bay.We are pleased to know that you appreciated our picturesque location, the character of the hotel, the rooftop pool, the breakfast selection, and the quality of the Wi-Fi.At the same time, we are sorry that the parking situation caused frustration. As our hotel is located in the heart of the historic centre of Câmara de Lobos, we do not have private on-site parking, and this information is clearly indicated in our hotel details prior to arrival. For this reason, we work with two nearby parking options for our guests.As explained at check-in, one of these options could be arranged directly with the hotel, with payment possible by cash or card. When parking is paid directly at the public machine, however, payment is only accepted in coins, as this is managed externally and not by the hotel.We regret that this aspect affected your overall impression, but we thank you for your comments and for highlighting the positive points of your stay.Kind regards,

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• User:Cookerman62

  Trip type: Couples

  Lovely hotel with fantastic staff

  Invalid Date

  A lovely, lovely hotel in a beautiful location. The staff, without exception, were all great and so friendly, but special mention goes to pool man Min (from Nepal) and Leonardo in the restaurant. Thanks to all of the staff, you're all a credit to the hotel! Isabel Maria Freitas, Guest Services / Front Office at Pestana Churchill Bay, responded to this review Dear Cookerman62,Thank you very much for your lovely review and for your kind words about Pestana Churchill Bay. :)We are truly delighted to know that you enjoyed the hotel, our beautiful location, and especially the service provided by our team. Your comments mean a great deal to us, and we will be very pleased to share your special mention with Min and Leonardo, as well as with the rest of the team.It is always rewarding to know that our guests felt warmly welcomed and well cared for during their stay.Thank you once again for your generous feedback. We hope to have the pleasure of welcoming you back to Pestana Churchill Bay in the future.Kind regards,

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• User:dollydimple2017

  Trip type: Couples

  Disappointed

  Invalid Date

  Beautiful location for small select hotel, wonderful views, quaint fishing village.Very noisy with hoards of day trippers.We had room on second floor with balcony and sea view. We were looking forward to being able to sit on balcony and enjoy the views, however this was not to be. There is a public walkway/road that runs underneath balconies with a continuous stream of people walking, scooters, cars and motorcycles passing, therefore no privacy and noisy. This completely spoiled our holiday.Bedroom was spacious, however not enough storage space. Bathroom again had no storage space, apart from one shelf above sink. Shower cubicle was large, floor needed a good clean. Pedal bin (no liners and rusty) and was not emptied regularly. Plenty of hot water.All staff extremely friendly and helpful.Restaurant on third floor, breakfasts - varied selection to help yourself, coffee/tea served. Dinner is also served here.Special mention to Joao, Leandro, Claudio and all restaurant staff, very helpful and friendly. Also to Daniel on reception ( a font of knowledge) and Martin( trainee). Reception and lounge area in original building and this was also a bar serving food to the public as well as hotel guests.We won’t be returning to this hotel. Isabel Maria Freitas, Guest Services / Front Office at Pestana Churchill Bay, responded to this review Dear dollydimple2017,Thank you for taking the time to share your detailed feedback about your stay at Pestana Churchill Bay.We are pleased to know that you appreciated our beautiful location, the views over the bay, the charm of Câmara de Lobos, and especially the friendliness and helpfulness of our team. Your kind words for João, Leandro, Cláudia, Daniel, Martim, and the restaurant staff are truly appreciated, and we will be very happy to share your comments with them.At the same time, we are genuinely sorry to learn that your overall experience did not meet your expectations. We understand how disappointing it must have been not to fully enjoy your balcony due to the movement and noise from the public promenade and surrounding area. As we are located in the heart of a lively fishing village, this atmosphere is part of the destination’s character, but we fully understand that it may not suit every guest seeking a quieter stay.We also regret your comments regarding storage space, bathroom maintenance, and housekeeping standards. Please rest assured that your observations have been shared with the relevant teams, as cleanliness and comfort are areas we take very seriously.Thank you once again for recognising the dedication of our staff, despite the aspects that affected your stay. We are sorry that we were not able to provide the experience you had hoped for.Best regards,

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• User:alisonbF8841JC

  Trip type: Couples

  A fabulous hotel in a beautiful location

  Invalid Date

  From start to finish our 10 nights here have been fabulous. We leave (reluctantly) tomorrow! Sleeping on the first floor with a balcony has been wonderful. Listening to the waves as we fall asleep and then when we wake up.The staff are all wonderful and so helpful and friendly. So many to mention.... John from the upstairs bar, Daniel, isabelle, Anna & Martim from Reception Nadia and Eduardo- so smiley at both barsAlexandre- downstairs bar.All the staff are lovely and are a credit to the hotel. Easy to jump on the local bus and a few ubers/bolt taxi. Local restaurants all lovely. 100% recommend Isabel Maria Freitas, Guest Services / Front Office at Pestana Churchill Bay, responded to this review Dear alisonbF8841JC,Thank you very much for your wonderful review and for sharing such kind words about your 10-night stay at Pestana Churchill Bay.We are truly delighted to know that your experience with us was fabulous from start to finish, and that you so enjoyed the comfort of your first-floor room with balcony and the unique pleasure of falling asleep and waking up to the sound of the waves. It is exactly the kind of memorable stay we hope to create for our guests.Your generous compliments about our team mean a great deal to us. We will be especially pleased to share your kind words with João, Daniel, Isabel, Ana, Martim, Nadia, Eduarda, and Alexandre. They will be very happy to know they helped make your stay so special. We are very proud of our team, and your recognition is greatly appreciated.It is also wonderful to hear that you enjoyed the convenience of the local transport, as well as the charming restaurants in Câmara de Lobos.Thank you once again for your recommendation. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Kind regards,

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• User:albertaq4

  Trip type: Couples

  Camara do Lobos. Perfect

  Invalid Date

  Charming small village on picturesque bay of small fishing boats. We stayed for 1 week - 2 nd floor room with great view. Rooms not too large, but wonderfulVillage is nice break from the Funchal nearby and all the driving and hikingGreat restaurants all walkableStaff was wonderfulHighly recommended, esp sitting in afternoon having a beer relaxing Isabel Maria Freitas, Guest Services / Front Office at Pestana Churchill Bay, responded to this review Dear albertaq4,Thank you very much for your lovely review and for recommending Pestana Churchill Bay.We are delighted to know that you had such an enjoyable stay with us and that you appreciated the charm of Câmara de Lobos, the beautiful bay views from your room, and the relaxing atmosphere of the village. It is wonderful to hear that our location offered you a pleasant break from the busy pace of Funchal, while still allowing you to enjoy the excellent nearby restaurants and the unique character of this picturesque fishing village.We are also especially grateful for your kind words about our team. Your comments mean a great deal to us, and we will be very pleased to share them with our staff.It would be a pleasure to welcome you back for another relaxing stay — and, of course, for another afternoon beer by the bay.Best wishes,

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