Hotel Ocean Gardens

Recent Reviews: 578

• User:_ann_raggett

  Trip type: Couples

  Clean but looks shabby and neglected

  Invalid Date

  Hi the positive of this hotel is the staff especially Connie, lovely view of the sea but unfortunately there is a road outside the hotel (see photo) so you could not sit out there because all you could hear was traffic. Swimming pool had green at the bottom in the corners, sunbeds were stained and one ripped, so it looks neglected There is nowhere to dry swimming costumes on balcony, the hotel do provide pool towels. You cannot walk down road as there is no pavements but they have a good bus service to town. They have a bus from the hotel but only in the week and last one from hotel is around 5 Pool bar was not open and if people went into hotel and brought the drinks up to the pool they would still be there the next day. No entertainment except 1 night a week of traditional dancing, but that didn't bother us But as we went into town most night as the food in the hotel was ok (big portions), but expensive and there is more choice in the town. Room was clean apart from makeup on curtain but it was shabby (see pictures), bed comfy. Breakfast was ok, nice bread but pancakes were supermarket so not made fresh in the hotel so little rubbery. this hotel is not a 4 star hotel. Ocean Gardens, Vendas at Ocean Gardens, responded to this review Dear _ann_raggerr,We do thank you for your feedback regarding your stay at Ocean Gardens!Please note that our location is well informed at all tour operator/travel agencies that we worked, therefore guests know that we are not located at the centre of the town with no street paths around.More we inform that we do have a responsable for the pool cleaning and water anaylses, and we also can guarrentee that our Pancakes are daily made and not from supermarket formula.We do hope to welcome you in the near future in order to meet your expectations!Best Regards,Paula Vieira,Sales Manager

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• User:Paul W

  Trip type: Couples

  Nice hotel / good service

  Invalid Date

  Nice hotel with good views over the bay of Funchal. 3 free shuttle buses each way and regular buses costing 1.95 euros each way. Breakfast is good. Pleasant and friendly staff. Good rooftop pool. Quiet at the moment but early in the season. Bedrooms excellent in annex with wonderful sea view balcony. Ocean Gardens, Vendas at Ocean Gardens, responded to this review Dear PaulW,We do thank you for your kind feedback regarding your stay at Ocean Gardens!And we are very glad to learn that you enjoyed your stay with us as our goal was achieved: " Pleasant and friendly staff."We do hope to welcome you in the near future!Kind Regards,Paula Vieira,Sales Manager

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• User:weeyen

  Trip type: Family

  Disappointed

  Invalid Date

  Returned from spending Christmas 2024/New Year 2025. The hotel listed as 4 star yet simple little things have you wonder the rating. There was no hospitality tray so more or less after breakfast there's nothing. Breakfast tables not laid out and tables not cleared until you leave. Breakfast a good variety but always warm/cold. No Christmas feel to the hotel at all, seperate dining area was lovely laid out but in no way for residents outside guests only. There was also a bar within this part of the hotel but was never once opened for residents. Never used the onsite restaurant but from others heard not up to scratch. There was a tiny bar within there but closed at 10.30 if not before and actually put all lights on while we were sitting with another couple!. New Year, disappointing again seemed to cater for outside guests or if we were willing to pay well over the odds to be part of this over and above the expense of going there in the first place. Just before midnight those from this event went up to pool area. Where we had gone no alternative bar in restaurant reluctant to serve us and when they did price was doubled. The only positive thing was the beautiful view from the pool area (never had the pleasure of using as water freezing and no cleaning of the pool was ever done, bar there was also closed the whole time, even though in brochure it give bar opening times summer/winter). The fireworks display was amazing and I can see how they have won awards (the town itself, not the hotel). The hotel very much out the way albeit they say shops/restaurants within walking distance! Courtesy bus to town mon-fri book day before only ever used once. Local bus 39 at a cost of 2 euros or buy weekly ticket. Only thing the last one left Central at 9.30pm. There was other buses that if you held hand out would stop but I believe you not able to use weekly ticket. The town funchal itself has a lot of lovely restaurants and the things they had on for Christmas were amazing. We done a few trips and the cable car. We have for the last 4 years gone away for this period but sadly will not return to this hotel. Ocean Gardens, Vendas at Ocean Gardens, responded to this review Dear weeyen,We do thank you for your feedback and we do regret that again your Christmas season was not enjoyable like at Village Hotel Edinburgh at 2015!We also regret that you did not feel welcome by our Staff as other guests that stayed at the same time as you can verify at Tripadvisor.More we inform that our Snack Bar and Restaurant were open daily, only at 31st december after 3:00pm as you well said, our main Restaurant was exclusivily for Gala Dinner Guest´ - this information was well known by all Tour Operator and Travel agencies that work with us - no half board service is provide at 31st december!Our pool is not heated as well known therefore we do not understand your point in mentione that it was freezed and not cleaned? Please note that we do ph and chlore analysis daily! Also kindly note that our location is well descripte at all websites and travel agencies, therefore guests know that we are not located at the centre of Funchal, therefore local buses runs in 20 in 20 minutes and our shutlle bus only from monday until friday (except public holidays).Again we regret that you do not enjoyed your stay with us and therefore we do hope to welcome in the future in order to change your opinion about us!Best regards,Paula VieiraSales Manager

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• User:carolynsJ532CZ

  Trip type: Friends getaway

  Lovely Hotel . Fabulous views of Funchal

  Invalid Date

  Lovely hotel with excellent facilities . As it is a little way out of the main town it is quieter . Six of us have just enjoyed a really lovely stay for a week . The food is very nice and the hotel very clean and beautifully managed . The staff are all very friendly and helpful . There is a hotel shuttle bus into town and taxis are easy to arrange . Also local buses stop outside . We asked for the superior rooms with a view and what an amazing view it is too ! We would definitely be happy to recommend . Thank you everyone at the Ocean Gardens for making our stay so enjoyable and relaxing . Carolyn York U.K. Ocean Gardens, Vendas at Ocean Gardens, responded to this review Dear carolynsJ532CZ,We do thank you for your kind feedback regarding your stay at Ocean Gardens,All Staff from Ocean Gardens were touched by your words!We are very glad to learn that you enjoyed your stay with us as our goal was achieved: "We would definitely be happy to recommend ".We do hope to welcome you in the near future!Kind Regards,Paula Vieira,Sales Manager

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• User:GillyS324

  Trip type: Couples

  Nice friendly hotel

  Invalid Date

  It’s a nice clean hotel and the staff are incredibly friendly and helpful. Special mention to Valerie in reception and Barbara in the breakfast room, and of course Louis who regularly drove us into Funchal. Breakfast was plentiful and varied, indeed, the fresh rye bread was lovely.Our room was spacious and immaculate. We had an amazing view from our verandah but my only quibble was not having coffee and tea making facilities. It would also have been nice to have an iron and board in the room and whilst the room information stated laundry was available in an emergency, I didn’t class unpacking and wanting to press clothes before wearing an emergency; no I didn’t ask reception so possibly my bad.We opted for B&B, for which we were glad, as we were very disappointed with the restaurant downstairs which was not good and expensive, so we only ate there twice due to necessity.The hotel is a little out of town, so either hire a car or be prepared to take either the free weekday hotel bus or public transport, both very efficient and Ocean Gardens, Vendas at Ocean Gardens, responded to this review Dear GillyS324,We do thank you for your kind feedback regarding your stay at Ocean Gardens!And we are very glad to learn that you enjoyed your stay with us as our goal was achieved: "It’s a nice clean hotel and the staff are incredibly friendly and helpful. ".We do hope to welcome you in the near future!Kind Regards,Paula Vieira,Sales Manager

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