Golden Residence Hotel

Recent Reviews: 1532

• User:DanO68

  Trip type: Couples

  Great hotel with amazing views

  Invalid Date

  The Golden Residence was really a great choice for our days in Funchal. The location is great, on the edge of a cliff near the waterfront with some great sea views up and down the coast. There are plenty of good restaurants and shops within 5 minutes’ walk of the hotel, and about 15 minutes’ drive to the old city. Our room was huge, bright and airy – plenty of space to spread out. We even had a small and very basic kitchenette which was a nice bonus. We had a nice balcony with great views over the pool area and with views out to the sea and beach. The room was not modern by any means, definitely in need of an upgrade, but clean and comfortable nonetheless. The breakfast buffet was excellent, especially eating it out by the pool. The gym was not very good, a bit disappointing. Some of the weight lifting gear I had never seen before and I’ve been lifting for more than 40 years!! It was pretty much unusable, and we decided not to have any workouts there. Really in need of an upgrade. Overall – a great stay and we would definitely recommend it to other travelers.

  Read more

• User:Emily H

  Trip type: Family

  Delayed check in

  Invalid Date

  Arrived on package at 12. Told room would be ready at 2 so dragged family back out of the pool for 2pm check in, room not available. Reception staff rude and lie about check in time. Ruined start of the holiday.

• User:Vacationer247162

  Trip type: Couples

  Not worth the money! 2 ⭐ labelled as 4 ⭐

  Invalid Date

  Overpriced corporate hotel with broken facilities and false advertising ! We checked into hotel following a fab 4 day trip around Madiera and booked it as a little treat. We had an adventure holiday and wanted a hotel with sauna , jacuzzi and steam and it advertised a Turkish bath from 5pm each evening. So thought it would be a perfect option after hiking in Madiera. The first day we checked in we were not told that the facilities were out of order and after a day in Funchal we came back to use the hotel facilities to be sorely be disappointed that the indoor facilities were out of order. I went to reception to let them know about my disappointment and they advised a manager would contact me. I got a missed call 3 hours later with no follow up. I went to reception the following morning to see what was the resolution to the poor service to be handed a ‘honey cake’ for my inconvenience. I sent a email to the management of the hotel to lodge a formal complaint and asked for them to respond before my departure from the hotel. No Response! Upon check out we were handed the honey cake 🍰 but I asked to speak to a manager. The receptionist advised that the Manager was on Teams call and couldn’t come and speak with me face to face. This aside the price of this hotel for nights was overpriced and not worth it with this level of poor customer service. Golden Residence Hotel Madeira, Owner at Golden Residence, responded to this review Dear Guest,We regret that we did not fully meet your expectations.Yours faithfully, Arcília Martin General Manager

  Read more

• User:Kenny M

  Trip type: Solo travel

  Great stay, great staff

  Invalid Date

  Outstanding location and facilities. Modernized architecture, and updated layout. Room had a great view of ocean. The service staff are excellent. Went above and beyond to facilitate personal property I left behind. Golden Residence Hotel Madeira, Owner at Golden Residence, responded to this review Dear Guest,Thank you for staying with us. We appreciate your feedback.Yours faithfully, Arcília Martin General Manager

  Read more

• User:Mark B

  Trip type: Solo travel

  Amazing hotel, would strongly recommend.

  Invalid Date

  Amazing hotel in general, would strongly recommend.Firstly, the room was very tidy and modern, I can’t see how people label it as “outdated” . The nice high quality orange wooden walls and the furniture especially made it look modern and up to date. Everything was functional from all light bulbs to all kitchenette appliances. Some little improvements that could be done are sanding the floor from dark scratches and tightening some door handles, other than that everything looked brand new, from the hallways to the reception . The WiFi was about 60mbps and it worked about 50 meters outside, which is exceptional for a luxury modern hotel. The tv could have been Smart but it’s fine.Moving on to the restaurant in block C, there was a lot to choose from for breakfast. Many seats were available as well. I believe that the 25 eur per person fine for bringing out food is a very unique and innovative idea and more hotels should follow it. The outdoor pool and the garden were well kept and spotless. There was a large variety of plants growing there. A wall on the edge of sea terrace looked like if it was about to collapse but I am sure that’s just a visual detail and the path is safe as it’s built with some base that lasts decades .The lobby was small due to renovations of the seating area . I can’t see why such upgrade was needed as the hotel is brand new. So personally I believe it’s a wasted investment as it wasn’t needed at all. I’ve heard that the renovation of the rooms will start this year and I strongly encourage you to hold off with that. It would be a large waste of money as the room was perfect as mentioned above. The exit on the 5th floor was very handy and was well kept. While using this exit I have spotted a smashed window on one of the guest room balconies.Finally, I will be discussing the overall atmosphere I experienced during my stay. The staff were very friendly and willing to help. The cleaners always said hello. The 3 main languages on hotel signs were Portuguese, English and German. In conclusion, I would have given this hotel 3.5 stars however the thing which made me give 5 stars (even 10 stars out of 5 if it was possible) without a doubt was the nazi swastika symbol in an elevator, it really made me feel welcome and accepted. This engraved symbol made my day and it made me feel proud of who I am as a strong supporter of this group and their past actions. This was further reinforced after I saw a second symbol on the fire plan card the next day. After seeing both of these symbols I really felt that I belong here. Thank you so much for letting me see these whether it was done by the staff or left by an amazing guest, it enhanced my stay a lot. Golden Residence Hotel Madeira, Owner at Golden Residence, responded to this review Dear Guest,Thank you for your comments which are most valued to us. Rest assured that we will keep maintaining all our efforts to surpass our guest’s needs to remain your hotel choice in Madeira! Yours faithfully, Arcília Martin General Manager

  Read more