The 8 Downtown Suites

Recent Reviews: 368

• User:Chelvishwitch

  Trip type: Couples

  Safe, clean, affordable, quiet, GREAT location, helpful staff!

  Invalid Date

  The 8 Downtown Suites is such a perfect spot! It's right in town so very easy to walk pretty much anywhere you want to go, BUT it's just tucked away enough that we had absolutely no street noise at all! We were immediately greeted by incredibly helpful staff who were always available to help with anything. The room was extremely clean and well maintained, with lots of modern updates including an awesome rainwater shower! The bed was also really comfortable! The breakfast was nice, although there are so many awesome and affordable breakfast spots in the area, we wound up opting for those most of the time. Seriously, though, we feel like we struck gold finding such a clean, affordable, quiet spot in such a great area! Highly recommend!

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• User:sk8indel

  Trip type: Solo travel

  Great Location

  Invalid Date

  Hotel has a great location not too far from the metro or local tourists spots. Room itself could use some updating - one of the walls had some splatters on it, knob on the sink was loose, crack in the glass on the countertop. Totally fine if you don't mind the small things. There is a small elevator that takes you up to between the 3rd and 4th floor. So if you are on floor 4 or 5, you will need to walk up several steps to reach your room. Upsides to the room: mini-split AC unit, carafe with drinking water, small desk area with a chair, several outlets, nice shower with good water pressure, shampoo/body wash provided. Hotel has a nice "living room" area on the 1st floor to do work. Did not have breakfast here. Front desk will store luggage for you if you arrive before 3pm check-in. Staff was friendly.

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• User:RONJEREMY123

  Trip type: Couples

  Filthy, Smelly, Noisy. Avoid at every single cost.

  Invalid Date

  Room not as described. Can hear absolutely everything on both rooms either side. Described in booking.com as "soundproof" - this is a total lie.The room stank of damp. Here's a list of things that didn't work- The air conditioning part broken (cant change angle)- The hairdryer and socket in bathroom broken (so cant dry your hair there)- Stairs only up to top floor. The lights up there do not work which is a real safety hazard.- The fridge didn't work (I found behind they've installed it on some kind of smart plug to block the power). The reception claims its not a refrigerator - well then what is it..- The safe was broken and replaced on day 2 of 4 but that one was loose and could easily be lifted out.- The carpets and rooms were FILTHY with inches of dust everywhere both in the room and the entire venue.- Lumpy pillowsI HAVE VIDEOS AND PICTURES OF ALL OF THIS- Lastly the lady at reception, similarly to other reviews is so unbelievably and unnecessarily rude, the most polite thing I can say about her is that she is not fit for purpose.We are currently going to be putting in a legal claim via booking.com and other avenues as the hotel remains firm on their position to booking.com is that nothing was wrong. It was so bad we were forced to book the last night of the trip elsewhere.

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• User:markradcliffe2017

  Trip type: Friends getaway

  3 stars for 3 star suites

  Invalid Date

  4 nights stay in room 202.The room was spacious, airy and bright double aspect room with king-sized bed. Extra pillows and blankets available. Working TV and air conditioning. Carafe of water, refreshed regularly. Shower over bath, good towels and toiletries provided. Wooden floor. Safe in room. Great position in central Lisbon. Lighting outside room broken so corridor dark, sensor lighting in other areas responded too late so starting stairs in the dark. Nail sticking up out of wooden floor, hazardous to bare feet, cleaners must have noticed this when sweeping or mopping room floor. No plug for bath, so I assume they just want you to shower. Inadequate mattress, the sort you'd have on a spare bed in a back bedroom and rarely used, not up to the right quality for paid accommodation. On the website info said Nespresso machine on every floor with fruit available, none of this had been available since 2020! Website 5 yrs out of date. Staff apologised for incorrect info on the website. I suggested that they might at least offer us one hot drink in the morning as a courtesy because of the missing advertised provision. I was told they would ask. Heard nothing from staff, another person in our group also asked, so staff were given ample opportunity to make an offer to us but clearly were not interested, which was disappointing. I did ask on the first morning for a decaffeinated coffee, but no decaffeinated coffee possible. I realise this is a 3 star establishment but the improvements which could have made a big difference were customer care and minimal cost for a hammer for the nail and 1 plug for the bath and a few coffees. The only big outlay would be mattresses, which need to be of quality when you pay a place to sleep there. My first stay in a place like this in Lisbon so I've nothing to compare it to locally. It may be great for Lisbon?

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• User:Adir A

  Trip type: Couples

  Horrible Experience – Total Waste of €800

  Invalid Date

  We booked Hotel 8 in April, and it was a complete disaster. The moment we entered room 101, we were hit with a nauseating smell of fresh paint. It was so intense it gave me a migraine within minutes. The room itself was dirty, poorly maintained, and absolutely not ready for guests.We stayed barely 10 minutes before deciding to leave — it was physically unbearable. When we asked the receptionist for a room change, she was rude, dismissive, and claimed the hotel was fully booked.Worse, while we stepped out briefly (our belongings still in the room), the receptionist entered the room without our permission. This was a shocking violation of our privacy.Despite all this, the hotel refused to refund us. €800 gone for a room we couldn’t even stay in. Amex Travel has been unhelpful too.Do yourself a favor — stay far away from this hotel. It’s not worth the risk.

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