PortoBay Liberdade

Recent Reviews: 2090

• User:KathyW756

  Trip type:

  Very nice hotel in good location

  Invalid Date

  The hotel and staff were all wonderful. We were celebrating our 40th anniversary and they surprised us with a bottle of bubbly! Very nice. Sílvia Rio, Diretor-Geral at PortoBay Liberdade, responded to this review Dear Guest, Thank you very much for sharing your kind feedback regarding your recent stay with us.We are truly delighted to know that you enjoyed your experience at the hotel and that our team helped make your 40th anniversary celebration a special and memorable occasion. It was our pleasure to surprise you with a bottle of sparkling wine on such a meaningful milestone.Your kind words about our staff and location are greatly appreciated and will be shared with the team.We very much hope to have the pleasure of welcoming you back again in the future.Kind regards,Guest Relations Team

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• User:Robert B

  Trip type: Friends getaway

  Nice stay downtown Lisbon.

  Invalid Date

  Nice location, off the main shopping street of Lisbon, close to restaurants, etc.Great service from staff. Room adequate with good bed quality. Sílvia Rio, Diretor-Geral at PortoBay Liberdade, responded to this review Dear Guest, Thank you very much for taking the time to share your feedback regarding your recent stay with us.We are delighted to know that you enjoyed our central location in Lisbon, close to shops and restaurants, and that you found the service provided by our team to be great.It is also a pleasure to hear that you appreciated the comfort and quality of your room and bed. Your kind comments are truly appreciated by the entire team.We hope to have the pleasure of welcoming you back again in the near future for another enjoyable stay in Lisbon.Kind regards,Guest Relations Team

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• User:Cosmopolitan781158

  Trip type: Couples

  Problem resolved, service excellent.

  Invalid Date

  We have just returned from a week's stay at the PortoBay Liberdade, Lisbon. Good points : service throughout our stay second to none, a la carte and seasonal menus in restaurant were excellent, as were all the fish dishes and desserts. Our waiter was knowledgeable and very helpful.However our junior suite was not satisfactory. The beds were not made up as twins, there were 3 doors to the bathroom - 2 of them sliding wooden ones which were bowed and therefore rickety and rattling and the bathroom toiletries were in fiddly little bottles. Wardrobe hanging space was too short. However the hotel found us a much nicer superior room - with a large private sun terrace to boot ! Still a sliding door to bathroom, which had to be left open at night because of the noise it made - not very civilised. The sun terrace was a real boon, after a hard day's sightseeing. Room very quiet too. Suggest hotel changes all it's sliding doors for proper ones. They are not up to the standard of a 5 star hotel. Sílvia Rio, Diretor-Geral at PortoBay Liberdade, responded to this review Dear Guest, Thank you very much for taking the time to share such detailed feedback following your recent stay at PortoBay Liberdade.We are truly pleased to know that you enjoyed the service provided by our team throughout your stay, as well as the quality of our restaurant offerings, particularly the à la carte and seasonal menus, fish dishes, and desserts. It is also wonderful to hear your kind comments about the attentiveness and knowledge of our waiter.At the same time, we sincerely regret that your initial Junior Suite did not fully meet your expectations. Please accept our apologies for the inconvenience caused by the room layout and features you mentioned. We are, however, very glad that our team was able to relocate you to a superior room that better suited your comfort, and that you were able to enjoy the private sun terrace and quieter environment.Your constructive comments regarding the sliding bathroom doors, amenities, and wardrobe space have been carefully noted and will be shared with the relevant departments for review, as we continuously strive to improve our facilities and guest experience.We truly appreciate your honest feedback, as it helps us identify areas where we can enhance our standards. It would be our pleasure to welcome you back in the future for an even more seamless and enjoyable stay.Kind regards,Guest Relations Team

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• User:Bulatali

  Trip type: Couples

  Fabulous PortoBay Central Hotel.

  Invalid Date

  We have stayed here before for a city break and the PortoBay brand remains at the top of its game.Liberdade us a top hotel in Lisbon and we'll worth a visit. Rooms are spacious, well laid out. We enjoyed a pre dinner drink in the bar most evenings. We had two fabulous meals in the Bistro restaurant, very reasonably priced, compliments to the Chefs. Breakfast offered everything you need to stock up for the day, lots of fresh fruits, pastry selection was excellent, omelette and poached eggs to order, as well as lots of hot options. Staff are very attentive and have the Portobay 'charm'.Highly recommend.Tip for travellers - Lisbon airport was horrendous for arrivals/departures, New entry system absolute chaos, we queued for over 1.5hrs just to get through departures, hardly any staff to assist and they were quite bullish in their manner. People were missing their flights. So allow lots of extra time, two hours is not enough to navigate through departures. Sílvia Rio, Diretor-Geral at PortoBay Liberdade, responded to this review Dear Guest,Thank you very much for your wonderful and detailed review.We are truly delighted to know that you once again enjoyed your stay with us and that PortoBay Liberdade continues to meet your expectations. Your loyalty to the PortoBay brand means a great deal to us.It is a pleasure to hear that you appreciated the comfort and layout of our rooms, the atmosphere at the bar, and especially your dining experiences at Bistro4. Your compliments to our chefs and team members will certainly be shared with them, as they will be thrilled to know they contributed positively to your stay.We are also very pleased that you enjoyed our breakfast selection and the attentive service provided by our staff, together with the PortoBay “charm” that we strive to offer every guest.Thank you as well for sharing your travel tip regarding Lisbon Airport, which may certainly be helpful for future visitors travelling through the city.We sincerely appreciate your recommendation and very much look forward to welcoming you back again for another memorable stay in Lisbon.Kind regards,Guest Relations Team

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• User:Phil W

  Trip type:

  Tourist visit to Lisbon

  Invalid Date

  Outstanding hotel just off Liberdade. Perfect location and being off the main road make it quieter. Bistro 4 is excellent for both breakfast and dinner and the staff make it. Nothing is too much trouble for them. Sílvia Rio, Diretor-Geral at PortoBay Liberdade, responded to this review Dear Guest,Thank you very much for taking the time to share your kind feedback. We are pleased to read that you enjoyed your stay at our hotel and appreciated the convenient yet tranquil location. It is wonderful to know that Bistrô4 met your expectations for both breakfast and dinner, and that our team contributed positively to your experience. Your comments will be shared with the staff, as they will be thrilled to learn that their efforts made a difference.We look forward to welcoming you back on your next visit to Lisbon.Warm Regards,Guest Relations Team

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