Iberostar Selection Lisboa

Recent Reviews: 930

• User:wilsonajs

  Trip type: Couples

  Almost perfect

  Invalid Date

  For us this hotel was almost perfect. Staff were excellent, beds were comfortable, breakfast was amazing (not cheap but way more than we needed). But what made this hotel especially appealing to us is that it has both a location within walking distance of touristic central Lisbon and also a pool and very good sunbathing area.All they have to do to make this hotel perfect is to provide some comfortable mattresses for the sun loungers, which were quite hard.

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• User:Michaela G

  Trip type: Couples

  Great hotel

  Invalid Date

  Hotel location excellent Nice walk to any area from hereNice to get into the pool at the end of walking out Bar staff are really good Rooms really nice and clean

• User:shona b

  Trip type: Couples

  First visit to Lisbon

  Invalid Date

  Great hotel. Central to all amenities. Excellent breakfast and superb evening meal. Very helpful front of house. Definitely would recommend and go again.

• User:Venture30455771893

  Trip type: Couples

  Beautiful Hotel-Hi from Canada:)

  Invalid Date

  We stayed at the Iberostar Selection Lisboa and the hotel is gorgeous. The lobby area is large, the bar is wonderful and the service is amazing! All the staff are helpful and polite. The smell in the lobby is wonderful and relaxing :). Beautiful pool area. I highly recommend this hotel!

• User:Brittany M

  Trip type: Family

  Not a 5 Star Hotel

  Invalid Date

  Although the check in experience was pretty seamless and the dinner / breakfast staff were pretty friendly, I was very disappointed in our experience. The cleanliness was way below standard for a 5 star hotel. Our room was FILTHY. The rugs under our bed were completely dirty. The rugs looked like they have never been cleaned. The walls of the hallways are dirty and the hallways to the rooms have an unpleasant odor. Does the spa have employees? My husband visited twice during business hours and no one was there either time. I was unimpressed with your front desk employee last night. I called down to the front desk several times along with calling the hotel on my cellphone. When the employee finally answered, he just left the phone off the hook as I said hello 20 times. I became frustrated and hung up. I took the elevator to the front desk level. I then proceeded to the front desk and waited while the employee checked in someone else for 10 minutes. When it was finally my turn, the employee recognized that I was the one calling and said “he was sorry but he was with a client.” Am I not a “client” too?! He couldn’t have asked me to please hold when I called? Finally, when I went to check out this morning, the front desk was trying to charge me breakfast for 3 days when we only ate there twice. Extremely frustrating experience to say the least and the cleanliness definitely not worth 5 stars. online experience, Owner at Iberostar Selection Lisboa, responded to this review Dear Brittany,Firstly, thank you for taking the time to share your feedback regarding your recent stay at Iberostar Selection Lisboa.We are sorry to learn that your experience did not live up to all your expectations on this occasion. Maintaining a high standard of cleanliness is of utmost importance to us. Our dedicated housekeeping team adheres to a rigorous and thorough cleaning regime, ensuring that all areas of the hotel, including rooms and common spaces, remain in impeccable condition. Furthermore, we strive to ensure our guests receive the highest quality services and facilities that we are renowned for, and our staff are always available to address any doubts and rectify any possible discrepancies. We apologise for any inconvenience, and we have forwarded your comments to the relevant departments for their attention and review.We wish you all the best and thank you again for your assessment of our hotel.Kind regards,Quality ManagerIberostar Selection Lisboa

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