Empire Lisbon Hotel

Recent Reviews: 404

• User:tabrahfamily

  Trip type: Family

  Simple and clean hotel - good for a city break stay.

  Invalid Date

  Clean and simple hotel for a city break stay. Located 20 minute walk from centre of the city and a 5 min tube journey with the station literally outside the front door. Staff were friendly and helpful. Rooms simple but all you need. Breakfast was fine but could do with more staff to restock etc. Overall, we had a good stay here,.

• User:one_picture_away

  Trip type: Couples

  A Comfortable Stay with a Personal Touch

  Invalid Date

  Lovely hotel with a thoughtful gesture for our wedding anniversaryWe stayed here for three nights during a long weekend in Lisbon, and we were also celebrating our wedding anniversary. When we arrived in our room, the hotel had prepared a lovely surprise for us, which we truly appreciated. I'm also fairly certain we received a complimentary upgrade, as we were given a room on the seventh floor with a fantastic view overlooking the street.Air conditioning and the in-room safe were included at no extra charge, and the staff were always friendly, welcoming, and happy to help whenever we had questions or needed assistance.If you're sensitive to street noise, it may be worth requesting a room facing the back of the hotel or bringing a pair of earplugs. The ambulance sirens in the area are quite loud and can be difficult to block out completely.There are, however, a few areas that could be improved:?? The bathroom door opens inward, which makes the space feel cramped and makes it less practical to access the sink. A sliding door would be a much more convenient and space-saving solution. It would also likely make cleaning easier for the housekeeping staff.?? At the breakfast buffet, the glasses, cups, and plates are stored far back on the shelves beneath the food. Guests have to bend down and reach quite far to access them. If you don't know there's more tableware further back, it can also give the impression that everything has run out.?? The breakfast selection isn't particularly extensive, but there is enough to provide a good start to the day. However, I did notice a few aspects of the service. On one occasion, a staff member collected rubbish and leftover food in a transparent plastic bag in the middle of the dining room. Seeing mixed food waste while you're eating isn't the most appetising experience.?? I also noticed that crumbs were brushed off one table in a way that caused them to scatter onto neighbouring tables, which didn't seem particularly considerate from a guest's perspective.?? The red sofa in the dining area is very low compared with the tables and could benefit from being re-padded or replaced to provide a more comfortable seating position during meals.Overall, we had a very pleasant stay and especially appreciated the thoughtful gesture for our wedding anniversary. With a few small improvements—particularly to the breakfast experience—the hotel could make an even stronger overall impression.I'd also like to add that the luggage storage after check-out worked very smoothly. You receive a claim tag, and only the hotel staff have access to the luggage storage room, which felt secure and well organised.

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• User:Citrunner63

  Trip type: Friends getaway

  BEWARE OF METRO NOISE!

  Invalid Date

  Although we had a 4th floor room, we could still easily hear the trains at the Metro under the hotel….loud.I also booked for my friend and had my request for her room to be near ours “in a quiet place and up high” and this was confirmed with “Your wishes have been fulfilled” back from the hotel in an email.My friend was put on the FIRST floor and didn’t sleep for two nights. She asked to be moved but no upgrade.For her 3rd night, she was so upset and so tired that she moved another hotel.She asked for refund but was only offered a small credit that she will never useBad customer service.

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• User:Marcela B

  Trip type: Couples

  Nice hotel area not so good

  Invalid Date

  Lovely bedroom, lovely lobby, great shower but in small cubicle. Awful breakfast coffee is great everywhere except here, bitter and super strong sadly undrinkable. The area is not the best for this nice hotel.

• User:Jay W

  Trip type: Couples

  Friendly staff

  Invalid Date

  What a welcome All staff greeted us very warmly, especially the 2 young girls.They were very helpful and so lovely.Cannot fault them.Very central and cleanWe had a lovely time