behotelisboa

Recent Reviews: 863

• User:Laz0970

  Trip type: Couples

  Great hotel and staff, but disappointing management flexibility

  Invalid Date

  Our stay at Be Hotel Lisboa was overall very enjoyable, though marred by a rigid policy handling an unexpected booking issue prior to arrival.The hotel itself and the staff supporting daily operations are wonderful. We stayed in a Superior Room, which was spacious, exceptionally clean, and well-maintained throughout our trip. The location is absolute perfection—it puts you within easy walking distance of numerous top attractions and conveniently close to local train stations, making navigating Lisbon a breeze.Unfortunately, our experience before checking in was frustrating. Back in January, I booked our room using a credit card that was later reported lost. The day before our arrival, the hotel attempted to charge the card for the initial night, but it failed. The only resolution options management provided were to send a bank wire transfer—which was impossible on a Sunday with U.S. banks closed—or to cancel and rebook.Left with no choice, I canceled and rebooked using a valid credit card. However, because it was last minute, I was forced to pay the current rate, which ended up costing a little over $200 more than my original reservation price. I reached out to management asking if they could honor the original rate. The manager, Ana Russo, refused and stated it was not an error or issue on their end.While I understand the payment failure was triggered on my side due to the reported card, I expected better customer service as a Be Hotel Lisboa member. Given the unforeseen circumstances and same-day timing, management could have easily adjusted the rate to match the original booking rather than profiting off a minor administrative snag.Verdict: Go for the fantastic location, clean superior rooms, and wonderful front-line hotel team—just be sure your payment details are meticulously updated in advance, as management will not show flexibility if an issue arises. behotelisboa theplacetobe, Serviços ao cliente/atendimento at behotelisboa, responded to this review Dear Mr Diaz, thank you for taking the time to share such detailed feedback about your stay at behotelisboa. We are very pleased to hear that you enjoyed our location, the Superior Room, and especially the service provided by our team. Your kind words about our staff and the cleanliness and maintenance of the hotel are greatly appreciated and will certainly be shared with the team. We are, however, sorry to learn that the circumstances surrounding your reservation and payment caused frustration before your arrival. We fully understand that having to cancel and make a new reservation at a higher rate was disappointing, particularly so close to your arrival date. Regarding the rate difference, the original reservation could not be reinstated once it had been cancelled, and the new reservation was therefore made according to the rate available at that time. While we understand your request to retain the original rate, our team must apply the same booking and rate conditions consistently. We regret that, despite our efforts to provide the available alternatives, the solution did not meet your expectations. We certainly appreciate your loyalty as a behotelisboa guest and would have preferred for your experience with us to have begun on a more positive note. Thank you again for your valuable feedback and for highlighting the positive aspects of your stay. We hope to have the opportunity to welcome you back to Lisbon and provide you with an experience that reflects the high standards we aim to deliver. Kind regards, Ana Russo - Front Office Manager

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• User:Irish_Kiwi77

  Trip type: Solo travel

  Great location

  Invalid Date

  The hotel is in a good location, with two subway stations within a five minute walk. I had a very comfortable room on the fourth floor, so didn’t hear anything from the street, though admittedly the hotel is located on a pedestrian street. When you check in you are offered a complimentary port and Pastéis de nata, both of which were very nice. I found the staff to be very helpful and friendly. The hotel doesn’t have is own restaurant per se but is connected to the neighbouring restaurant and there is also lots of restaurants within a short walking distance. I would definitely stay here again . receção behotelisboa, Serviços ao cliente/atendimento at behotelisboa, responded to this review Dear Irish, we would like to thank you for your perfect review and your very kind comments about your stay at our hotel; our whole team is flattered by this. We are delighted to hear that you made the most of our location and all the comforts our hotel has to offer, that you appreciated our little welcome gesture on your arrival, and that you enjoyed the friendliness and service provided by our entire team. It was an honour to have you as our guest. We look forward to welcoming you back very soon to our beautiful city of Lisbon. Kind regards, Ricardo Dias - Front Office Assistant Manager

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• User:Louise D

  Trip type: Couples

  Check card statement on your return for incorrect charges

  Invalid Date

  Hotel is well situated and we enjoyed our stay, I may even have already posted a positive review. The low rating here is based on our return. I have just received the statement for the card registered with hotel on arrival and they have charged me for a bottle of water we did not drink.We drank two bottles of water from the minibar. One was free on arrival and the other we paid cash for when we checked out. The hotel have said that we drank a third bottle, and they have taken payment for this.I have had an email exchange with the hotel but they are maintaining their view. It is only 2.50 euro for a bottle of water but it is the principle. We leave our card details on arrival in good faith, not expecting to be charged incorrectly. behotelisboa theplacetobe, Serviços ao cliente/atendimento at behotelisboa, responded to this review Dear Louise, thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay and appreciated our hotel’s location. We are, however, sorry to learn that the minibar charge has negatively affected your overall impression of your experience with us. We understand your concern and appreciate that, regardless of the amount involved, you expect any charges made to your card to be accurate. Our records indicate that the additional bottle of water was registered as consumed during your stay, which is why the charge was applied. We are sorry that we were unable to reach an agreement regarding this matter after your correspondence with our team. We always aim to handle our guests’ accounts with care and transparency, and we regret that this situation has left you feeling otherwise. We hope that, despite this inconvenience, you will consider staying with us again in the future and allow us the opportunity to provide you with the experience you initially enjoyed. Kind regards, Ana Russo - Front Office Manager

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• User:Missblackcats

  Trip type: Couples

  A Memorable Stay at Behotelisboa

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  We had a wonderful stay at Behotelisboa! The hotel was clean, comfortable, and in a perfect location for walking around Lisbon. We loved being able to step outside and easily explore so many places on foot. Our room had a balcony with an amazing view, which was definitely one of our favorite parts of the stay. We were on the 2nd floor and were pleasantly surprised by how quiet the room was, especially given the central location. There is also an elevator, which was very convenient. The staff were incredibly friendly and welcoming. They even did something extra special for my husband since we were celebrating his 40th birthday. We came back to our room that day to a wonderful surprise, and it really made our stay feel extra special ?? Thank you so much to everyone at Behotelisboa for making our trip to Lisbon so memorable. We loved our stay, would highly recommend this hotel, and would absolutely stay here again! ?????? receção behotelisboa, Serviços ao cliente/atendimento at behotelisboa, responded to this review Dear Guest, thank you very much for your wonderful review and for taking the time to share your experience with us. We are so pleased to know that you enjoyed the comfort and cleanliness of the hotel, our central location, and the beautiful view from your balcony. It was also a pleasure to be part of such a special occasion and to help make your husband’s birthday celebration even more memorable. Your kind words about our staff are greatly appreciated, and we will be happy to share them with the entire team. Thank you for recommending behotelisboa and for choosing to stay with us during your visit to Lisbon. We look forward to seeing you again in Lisbon! Kind regards, Penelope Medeiros - Front Office

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• User:Mozart1965

  Trip type: Couples

  just book that lovely place

  Invalid Date

  A very charming house with friendly young stuff, excellent service, at a perfect location in central position of Lisboa. A short walk to the river Tejo and to metro /bus/tramway station. Cosy rooms, very clean and excellent service.Tasty breakfast in a nice atmosphere ! Alltogether a very positive experience, you will be forced to take 100s of pictures in this city. DO NOT RENT A CAR in Lisboa, take a walk, you will enjoy ! behotelisboa theplacetobe, Serviços ao cliente/atendimento at behotelisboa, responded to this review Dear Mozart, thank you very much for your wonderful review and for sharing such kind words about your experience with us. We are delighted to know that you enjoyed our central location, comfortable and cosy rooms, attentive service, and the atmosphere of our breakfast. Your lovely description of Lisbon and your recommendation to explore the city on foot truly made us smile. We hope you managed to capture plenty of memorable moments during your stay! It would be a pleasure to welcome you back and be your home in Lisbon once again. Kind regards, Penelope Medeiros - Front Office

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