El Andalous

Recent Reviews: 1337

• User:Zee H

  Trip type: Family

  Nightmare

  Invalid Date

  This is the worst hotel on the planet. As soon as we checked in the vibe was off it’s dark and gloomy. The rooms and interiors are extremely dated. When you get to the room the toilet seat and sink are separate i mean literally one room as the toilet seat and the other sink and moreover there is no handwashing liquid. The pool is extremely dirty and the kids pool is just standing water doesn’t even look like it’s being filtered. This is supposed to be a 4 star hotel and we booked based off of that but this is not even a 1 star hotel. What 4 star hotel in a tourist area has a toilet separate to the sink and i maintained pool. The hotel description is very misleading and the pictures are even more. When I asked for another room they said all their rooms are like this. No further support offered. I wouldn’t even stay here if it was free and it kills me that i actually paid for this. Please don’t stay here and save your money. If the management in the hotel is reading this I would really like my refund as the hotel is not as advertised. El Andalous Marrakech, Marketing at Hotel El Andalous Lounges & Spa, responded to this review Thank you for sharing your feedback. We regret that your stay did not meet your expectations. However, some of the points mentioned do not reflect the standards or facilities of our establishment. We remain committed to providing our guests with a comfortable stay and maintaining the quality of our services.

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• User:Asmaa F

  Trip type: Friends getaway

  Very good hotel, and good service

  Invalid Date

  This is the first time i have been in this hotel , the Rooms was clean the breakfast was also good, pool very clean , thank you for the life guards simo and hamza they was very friendly and profesionel. Very good exprience El Andalous Marrakech, Marketing at Hotel El Andalous Lounges & Spa, responded to this review Thank you for choosing our hotel for your first stay! We're delighted you enjoyed your visit. Your kind words will be shared with the entire team. We hope to welcome you back again soon!

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• User:Ajah F

  Trip type: Family

  great experience

  Invalid Date

  I had a great experience at the pool. The lifeguards, Hamza and Simo, were very friendly, attentive, and professional throughout my visit. A special thanks as well to the pool manager, Elmoghchi, for the excellent organization and high-quality service. The rooms were also very clean, comfortable, and well maintained. I truly enjoyed my stay and would highly recommend this place! El Andalous Marrakech, Marketing at Hotel El Andalous Lounges & Spa, responded to this review Thank you for your wonderful review! We're delighted you had such an enjoyable stay. Your kind words will be shared the entire team. We look forward to welcoming you back soon!

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• User:Stephen S

  Trip type: Business

  4 star ??? I think not

  Invalid Date

  I expect a lot more from a 4 star hotel. Arrived at 1.30 told you can’t check in till 2.00 (not an issue) came back at 2.35 told nope not yet. 3.25 I was allowed check in 5 members of staff behind the counter, you had to go to one to check in another for payment then another to get room key. In the room no Tv remote. Room phone not working. Went down in the evening to see how can I order room service as the phones broken so they give you a number to text (no a problem) I texted my order with room details. 45 mins pass and still no confirmation weather the order was picked up. Went to reception to ask they said they would ring , they didn’t pick up asked me to ring them from my phone still no answer then said can you go to the restaurant find a member of staff to ask them (5 staff still behind the counter). Went to restaurant the 3 person I asked says yes we have you order I asked why did didn’t confirm it with a reply he laughs. Just so messy loads of staff haven’t a clue how to make your stay better El Andalous Marrakech, Marketing at Hotel El Andalous Lounges & Spa, responded to this review Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. Please accept our apologies for the inconveniences you encountered during your stay.Your comments have been shared with the relevant teams, as they help us identify areas where we can improve our service and organization. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.

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• User:Laila B

  Trip type: Business

  Thanks to opening shift

  Invalid Date

  I had two completely different experiences at this hotel, and unfortunately, the second one completely changed my opinion.I stayed for one night, and my experience with the morning reception team was outstanding. The lady from Casablanca and the gentleman from Fez were incredibly professional, welcoming, respectful, and genuinely kind. They made me feel valued as a guest from the moment I arrived. I would also like to thank the three doormen/bellmen, who were always smiling, helpful, and very professional. They truly represent the hospitality that every hotel should offer.After checking out this morning, I returned around 6:00 PM because my meetings in Marrakech were not finished, so I wanted to book another room for one more night.Unfortunately, the evening experience was the complete opposite.The supervisor on duty (I don’t know her name, but she was wearing a different uniform from the rest of the reception team) was extremely rude. She rolled her eyes, spoke with an unpleasant attitude, and made me feel completely unwelcome. As someone working at the front desk, your attitude is often the first and last impression guests have of the hotel, and this behavior is simply unacceptable.The receptionist beside her was genuinely trying to help me, but she kept interrupting. Yesterday I paid 800 MAD for the room, and just a couple of hours after checking out, I was told the exact same room would cost 960 MAD. I understand that hotel rates can change, but what disappointed me wasn’t only the price—it was the way the situation was handled.I have many years of experience in the luxury hospitality industry, so I know the standards that guests should receive. Respect, professionalism, and kindness cost nothing.Because of the attitude I experienced, I decided to leave and book another hotel instead.My sincere thanks again to the wonderful morning team and the doormen—you are a real asset to this hotel.My advice to the management is to pay closer attention to the evening reception team, especially the supervisor’s approach to guests. Great hospitality is not only about beautiful rooms; it is about how people are treated.Today, you didn’t just lose a room booking—you lost a guest who was ready to stay another night and who would have happily recommended your hotel to others. El Andalous Marrakech, Marketing at Hotel El Andalous Lounges & Spa, responded to this review Thank you for taking the time to share your feedback. We truly appreciate your kind words about our morning reception team and our doormen. Your compliments will be shared with them.We are sorry to learn that your later experience did not meet your expectations. Please note that our room rates are dynamic and may vary depending on availability and booking conditions.We also take comments regarding the quality of our service very seriously and will review your observations internally. Providing a warm and professional welcome to all our guests remains a priority.Thank you again for your feedback, and we hope to have the opportunity to welcome you again in the future and provide you with a better experience.

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