Serenity Hotel Boutique by AlSol

Name: Serenity Hotel Boutique by AlSol
Address: Avenida 10 con Avenida 40, Riviera Maya / Playa del Carmen, mexico
Telephone: +44-204-505-9777
Rating: 4.1

Riviera Maya Norte, Riviera Maya / Playa del Carmen, Mexico

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About Serenity Hotel Boutique by AlSol

location

This hotel welcomes guests in Playa del Carmen.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. A lift and wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

A trouser press is provided for guests' convenience. There is a telephone and WiFi (no extra charge) in the rooms. The hotel has family rooms and non-smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Sun loungers and parasols are available on the sun terrace. Refreshing drinks are served at the poolside snack bar. There are many ways to relax or stay active at the hotel, including fishing, horse riding, snorkelling, diving, a spa and a solarium. Leisure facilities include live music, a dance club and a nightclub.

meals

The dining area includes a restaurant and a bar. A fortifying breakfast is served daily. Staff are also happy to provide children's meals.

Amenities at Serenity Hotel Boutique by AlSol

Facilities
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  Air conditioning
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  Bar(s)
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  Car Park
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  Conference Room
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  Garage
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Medical Assistance
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  Nightclub
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  Pets
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  Restaurant(s)
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  Room Service
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  Shops
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Mandatory mask-wearing
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Packaged meals
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  Protective equipment for employees
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  Protective equipment for guests
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  Protective hygiene screens
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  Protective masks for guests
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  Social distancing regulations
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  Time interval between room bookings
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  Use of commercially available disinfectants
Sport/Entertainment
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  Diving
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  Horse Riding
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  Indoor Pool
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  Number of Pools
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  Outdoor Pool(s)
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  Parasols
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  Sun loungers
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  Sun terrace
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  Tanning Studio/Solarium

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 89

User:pat D
Trip type: Couples
Title: Disappointing Decline Over the Past Two Years
29 Mar 2026
This was my third stay at this hotel, and unfortunately, it will be my last.My first visit was excellent—the property was well maintained, and it truly felt like a charming boutique hotel. However, during my second stay, I began to notice a decline in the overall upkeep. At the time, we were told the hotel was under new ownership, so I gave the benefit of the doubt.I returned again from March 18–28, 2026, hoping to see improvements under the new management, but sadly, that was not the case. The condition of the hotel is now noticeably below standard.I stayed in Room 206, where several issues affected my experience. The kitchen was poorly equipped, with only one fork and one spoon provided, no toaster, and very minimal cookware. The stove was extremely inefficient, taking 20–25 minutes just to boil water.The bathroom required attention as well. The showerhead was covered in mildew and had very low water pressure until I requested a replacement. The shower faucet was loose and could not maintain a consistent temperature, fluctuating between hot and cold. The bathroom electrical outlet did not work and, despite reporting it, was never repaired. The hairdryer was also non-functional and had to be replaced, forcing me to use an outlet in another area.Overall, the lack of maintenance and attention to basic details made this stay disappointing. It’s unfortunate, as this property once had great appeal, but it appears the current ownership is not maintaining it to an acceptable standard.
User:Doug B
Trip type: Couples
Our 3rd visit to the Serenity.
16 Feb 2026
We stayed 16 days and enjoyed them all. The hotel has an excellent location, easy walk to the beach and to 5th Ave. Victoria and Fir at the front desk were always friendly, helpful and welcoming. Breakfast was always good. Antonio was very friendly and accommodating. Chef Daniel’s tacos were awesome on the pool deck.We will be back!
User:Bojan J
Trip type: Solo travel
BAD EXPERIENCE
16 Feb 2026
Missing Cash & No Resolution from ManagementI stayed at Serenity Boutique Hotel in Playa del Carmen and had an extremely disappointing experience.During my stay, $140 USD was taken from an envelope that I had placed inside a drawer in my room. I reported the issue immediately to the hotel manager, Jorge. I was informed that they reviewed cameras and card-reader access logs and stated that only I had accessed the room. However, my room was cleaned twice during my stay.No formal incident report was provided to me. No follow-up was offered. No goodwill gesture or solution was proposed. I was left feeling unsupported and unprotected as a guest.After the incident, I reviewed other online comments and noticed similar concerns mentioned by previous guests, which makes this even more concerning.I am not making accusations — I am simply stating what happened during my stay and how it was handled.If you stay here:Do not leave cash in your room.Use a personal travel safe.Keep valuables with you.Consider documenting the condition of your room upon arrival.If something happens, you can contact:Tourism Police (Policía Turística Playa del Carmen)📞 +52 984 803 1092General Emergency (Mexico)📞 911PROFECO (Federal Consumer Protection Agency – Mexico)🌐 https://www.gob.mx/profeco📞 +52 55 5568 8722State Tourism Complaint Office (Quintana Roo)🌐 https://qroo.gob.mxI hope management improves its guest protection policies and incident response procedures. Transparency and proper documentation are essential in hospitality.
User:Meredith S
Trip type: Friends getaway
Great Hotel! Great Loction!
13 Apr 2025
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended! Serenity Management, at Serenity Hotel Boutique by Alsol, responded to this review Dear Meredith,Thank you for choosing us and for taking the time to send us your kind feedback. Although our response is belated, we sincerely appreciate it. We are committed to providing you with the best service possible, and we will always do everything in our power to meet all your expectations.Your satisfaction is our greatest reward.Sincerely,The Management of Serenity Hotel Boutique by Alsol
User:maccapakka
Trip type: Couples
Amazing value for money
06 Aug 2024
Fantastic value for money amazing helpful staff so welcoming! Lovely breakfast we stayed in room 401 lovely! Pool was great also amazing in terms of price £48 for B&B really pleased thank you 😊 If we stay in Playa again we will definitely return !