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Hotel Xcaret Arte

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Hotel Xcaret Arte

locationRiviera Maya Sur, Riviera Maya / Playa del Carmen, Mexico

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About Hotel Xcaret ArteAbout Hotel Xcaret Arte

location

This hotel is located in Playa del Carmen, right on the beach.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Parking facilities available to guests include a garage and a car park (no extra charge). Further services include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a hotel doctor and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The business centre is on hand for guests' business requirements and provides a projector.

rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. The rooms have a queen-size bed and a sofa bed. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV, a radio and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are provided. Wheelchair-friendly rooms can be booked. The hotel has non-smoking rooms.

sport

The outdoor pool complex provides invigorating refreshment. The pool area also includes a hot tub, a waterslide and a pool bar. Sun loungers and parasols are available on the sun terrace. For guests who wish to keep active, cycling/mountain biking, tennis and golf are available. Water sports enthusiasts can enjoy kayaking and snorkelling. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and a solarium. Leisure facilities include an entertainment programme, a kids' club, live music, a dance club and a nightclub.

meals

Dining facilities include a restaurant, a café and a bar. All-inclusive can be booked. Breakfast, brunch, lunch and dinner are available. Special meals, including diet meals, are also available. The hotel also offers snacks. The chefs prepare delicious specialities during the show cooking. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Hotel Xcaret Arte Amenities at Hotel Xcaret Arte

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Theatre

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      TV Room

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Special Diet

  • Sport/Entertainment

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      Aerobics

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      Archery

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      Basketball

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      Billiards/Snooker

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      Catamaran

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      Children's Pool

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      Cycling/Mountain Biking

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      Darts

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      Diving

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      Golf

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      Gym

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      Jacuzzi

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      Massage

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      Minigolf

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

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      Squash

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

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      Windsurfing

LocationLocation

Map preview

Around this property:

Attraction 1

500 m

Attraction 2

500 m

Attraction 3

500 m

Public Bus Stop

1000 m

Golf Course

16000 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

5725

Very Good

403

Average

194

Poor

127

Terrible

218

Recent Reviews: 6667

  • User:Arlene S

    Trip type: Couples

    Best service ever!

    rating26 Jun 2026

    We had the best time! Uriel, Viviana, Ivan, Susie were amazing at the rooftop pool in the casa de pyramids. This is the best pool for relaxing great service. Uriel was especially friendly and helpful with navigating the hotel and restaurants. Brenda Hernandez, Otro at Hotel Xcaret Arte, responded to this review Dear ArlenesG5755JZ,Thank you so much for sharing your wonderful experience with us! We are absolutely thrilled to hear that you had the best time and that you consider our service the best.It is incredibly rewarding to know that Uriel, Viviana, Ivan, and Susie provided you with such amazing and attentive service at the rooftop pool. Our team takes great pride in their work, and Uriel will be especially delighted to hear that his friendly nature and helpful recommendations made navigating our hotel and restaurants so much easier for you. The rooftop pool is indeed a special place for relaxation, and we are glad it was a highlight of your stay.We look forward to welcoming you back for another exceptional and relaxing getaway in the near future!Warmest regards,Customer Service Experience. Hotel Xcaret Arte.

  • User:Mauricio L

    Trip type: Couples

    Xcaret LIVING THE DREAM

    rating25 Jun 2026

    Six days and five nights of so much fun. On the arrival day, Sunday we went to Xcaret park for two hours magnificent show in the evening, the following day Monday we traveled to Tulum a Mayan pyramid and learned lots about the civilization and Xel-Ha another awesome park where we spent the rest of the day swimming in the lazy river, on Tuesday we decided to stay at the hotel Xcaret Arte and enjoyed the unlimited food and drinks. In the evening we had a reservation to enjoy one of the best restaurants (Ta-Xhido), with excellent food. On Wednesday we headed to four Xenotes, which are large and deep bodies of water in caverns where we spent the whole day doing all the activities programmed for the trip(fun, fun). On Thursday, we travelled to Chichen-Itza one of the seven wonders of the world, in the Yucatan peninsula, and on the way we visited another Cenote, once we arrived at Chichen we had a guided tour for an hour and about 45 minutes of free time to explore on our own or shopping, we left and on our way back we stopped at Valladolid, a historic colonial city founded in 1543 by spaniors, where we enjoyed lunch buffet. Finally time to travel back to the hotel. All these excursions and reservations were made possible by our concierge extraordinaire Josue, and his attention to detail to proactively let us know the time and place we needed to be in order to be on time and at the right place. Thanks to Josue my wife, my friends and I had an awesome time. For people wanting to have an awesome experience such as ours, call Xcaret at 1 (855) 240-5229 and tell them that Mr. Mauricio Hernandez (Lopez) sent you in order to get a 25% off on your next vacation to Cancun. Brenda Hernandez, Otro at Hotel Xcaret Arte, responded to this review Dear Mauriciolw7199FN, Thank you infinitely for sharing this incredible review of your recent stay with us. We are absolutely thrilled to know that your six days and five nights were packed with unforgettable memories. From the magnificent evening show at Xcaret Park and the breathtaking history of Tulum and Chichen-Itza, to the blissful moments swimming through Xel-Há’s lazy river and diving into the mystical Xenotes, it sounds like you and your loved ones truly lived the ultimate adventure. We are also delighted that you enjoyed the unlimited culinary offerings at Hotel Xcaret Arte, especially the spectacular dinner experience at our specialty restaurant, Tah-Xido.At Grupo Xcaret, our guiding philosophy is the joy of serving. We genuinely view every interaction as a beautiful opportunity to leave a lasting, positive mark on the hearts of our visitors. We are incredibly proud of your special recognition for your concierge extraordinaire, Josue. His proactive nature, meticulous attention to detail, and dedication to ensuring your entire party was always at the right place at the right time perfectly reflect the high-quality hospitality we strive to deliver. We will enthusiastically share your kind words with Josue and his leadership team, as it will serve as an inspiring motivation to continue serving from the heart.Thank you once again for choosing us to host such a spectacular vacation for you, your wife, and your friends. It was a true honor, and we eagerly look forward to welcoming you all back home to paradise for your next unforgettable chapter.Warmest regards,Customer Service Experience. Hotel Xcaret Arte.

  • User:Kawanis G

    Trip type: Couples

    Anniversary

    rating25 Jun 2026

    We enjoyed spending time at all of the pools. Everything was amazing. Jorge thank you so much helping us you are amazing! Brenda Hernandez, Otro at Hotel Xcaret Arte, responded to this review Dear Kawanisg,Thank you infinitely for sharing this wonderful review of your recent stay. We are absolutely thrilled to know that everything about your experience was amazing and that you enjoyed beautiful, relaxing moments across all of our pools.It's a true privilege that you chose our home to celebrate your anniversary. In Hotel Xcaret Arte, the joy of serving is our guiding philosophy; we view every interaction as a sacred opportunity to leave a lasting, positive mark on the hearts of our visitors.We are incredibly proud of your special recognition for Jorge. Knowing that his dedication and attentive care stood out as amazing and enhanced your celebration reflects exactly the level of premium, personalized hospitality we strive to deliver. We will enthusiastically share your kind words with Jorge, as it will serve as an inspiring motivation to continue serving from the heart.Thank you once again for your patronage and for allowing us to be a part of your anniversary. We send you our warmest congratulations and eagerly look forward to welcoming you both back to paradise for many more celebrations to come.Cordially,Customer Service Experience. Hotel Xcaret Arte.

  • User:Diego R

    Trip type: Family

    Wonderful

    rating25 Jun 2026

    The attention from the staff and how wonderful the service is. I feel so comfortable with the staff and my experience in general with Karen Espinoza Brenda Hernandez, Otro at Hotel Xcaret Arte, responded to this review Dear Dreamer456899,Thank you infinitely for taking the time to share your wonderful review regarding your recent stay with us.We are absolutely thrilled to hear that our service and the attention from our staff made your experience so comfortable and memorable. At Grupo Xcaret, our guiding philosophy is the joy of serving, and we are incredibly proud of your special recognition of Karen Espinoza. Ensuring you felt supported, comfortable, and pampered throughout your experience is exactly the level of dedicated, personalized hospitality we strive to deliver. We will enthusiastically share your kind words with Karen and her leadership team, as it will serve as an inspiring motivation to continue creating extraordinary memories from the heart.Thank you once again for your patronage and trust. It was a true honor to host you, and we look forward to welcoming you back home to paradise very soon.Warmest regards,Customer Service Experience. Hotel Xcaret Arte.

  • User:Rosy V

    Trip type: Family

    Great experience ??

    rating25 Jun 2026

    Love every minute, had great time rhe service was awesome Antonio Jimenez was our concierge he treated us with great respect and made our experience even better Yamileth Peña, Otro at Hotel Xcaret Arte, responded to this review Dear 237rosyv,Thank you very much for sharing your wonderful comments about your stay at Hotel Xcaret Arte.We are delighted to learn that you enjoyed every moment of your visit and that our team helped make your time with us truly memorable. It is a pleasure to know that Antonio Jiménez provided attentive and respectful assistance, as his commitment reflects the genuine warmth and personalized attention we aim to deliver to every guest.At Hotel Xcaret Arte, we are dedicated to creating meaningful stays through exceptional hospitality, authentic experiences, and the richness of Mexican culture and nature.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another unforgettable visit.Cordially,Customer Service Experience. Hotel Xcaret Arte.

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