Hotel RIU Palace Mexico

Name: Hotel RIU Palace Mexico
Address: Avda. Xaman-Ha, Manzana 3, Lote 4, Riviera Maya / Playa del Carmen, mexico
Telephone: +44-204-505-9777
Rating: 4.5

Playacar, Riviera Maya / Playa del Carmen, Mexico

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About Hotel RIU Palace Mexico

location

Located directly beside the Playa del Carmen, this luxury hotel lies just 800 m from the city's leisure district where guests will discover a diverse range of entertainment options, cafés, bars and restaurants (200 m). The resort centre is about 3 km away.

facility

The resort has 414 junior suites and 20 suites, which are located on 2 storeys and are reachable by lift. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a newspaper stand and a TV room. Parking spaces are available to guests travelling by car (no extra charge). Other services include a 24-hour security service, a car hire service, room service, a laundry service and a hairdresser.

rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. There is a direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) in the rooms. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The resort has 434 non-smoking rooms.

sport

Plenty of active recreation awaits guests in the pool area's 2 outdoorpools. No matter the weather, swimming is always a possible in the indoor pool. There is also a special swimming area just for kids. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Parasols and comfortable sun loungers are available on the sun terrace. Those who wish to stay active while on holiday can enjoy tennis and beach volleyball. For a fee, cycling/mountain biking is also available. With snorkelling or, for a fee, windsurfing, jet skiing, banana boat rides, catamaraning, kayaking and diving available, fans of water sports have plenty of options to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards and callisthenics. Various wellness options are available at the resort, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and anti-ageing treatments. Guests of all ages have the opportunity to enjoy a fun entertainment programme.

meals

The complex includes 6 restaurants and a bar. All-inclusive can be booked. For breakfast (continental), lunch, and dinner, guests serve themselves at the buffet or choose their favourite dishes from the à la carte options (for dinner). Special meals, including vegetarian dishes, are also available. The resort also offers snacks. The show cooking is a particularly special attraction. For guests, alcoholic and non-alcoholic drinks are included.

Amenities at Hotel RIU Palace Mexico

Facilities
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  Air conditioning
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  Bar(s)
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  Café
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  Car Park
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  Conference Room
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  Currency Exchange
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  Disability-friendly
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  Hairdresser
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  Hotel Safe
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  Kids Club
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  Laundry Service
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  Lifts
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  Newspaper kiosk
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  Nightclub
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  Playground
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  Restaurant(s)
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  Room Service
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  Shops
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  Small supermarket
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  TV Room
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  Wifi
Hygiene
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Housekeeping only upon request
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  Hygiene training for staff
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  Mandatory mask-wearing
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  Medical teleconsultation
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  Packaged meals
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  Protective equipment for employees
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  Protective equipment for guests
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  Protective hygiene screens
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  Protective masks for guests
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  à la carte Dinner
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  All inclusive
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  Breakfast Buffet
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  Continental Breakfast
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  Drinks Included
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  Evening Buffet
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  Lunch Buffet
Sport/Entertainment
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  Aerobics
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  Banana Boat
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  Beach Volleyball
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  Billiards/Snooker
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  Catamaran
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  Children's Entertainment
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  Children's Pool
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  Cycling/Mountain Biking
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  Diving
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  Entertainment Programme
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  Golf
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  Gym
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  Horse Riding
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  Indoor Pool
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  Jacuzzi
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  Jet Skiing
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  Massage
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  Outdoor Pool(s)
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  Parasols
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  Sauna
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  Steam bath
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  Sun loungers
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  Sun terrace
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  Surfing
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  Table Tennis
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  Tanning Studio/Solarium
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  Tennis
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  Windsurfing

Location

Around this property:

Shopping opportunities

200 m

City Centre

3000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

5996

Very Good

1863

Average

547

Poor

219

Terrible

187

Recent Reviews: 8812

User:Kevin Vaughn P
Trip type: Family
Great Time At Riu Palace Mexico
24 Jun 2026
My son and I had a great time here. All the staff were great, and everyone seemed as happy as we were. The rooms were good and clean. The only... more »
User:Mary M
Trip type: Couples
Wonderful RIU Palce Mexico ?????? ?? ??? ??
24 Jun 2026
Absolutely fantastic time at Riu Palace Mexico - Playa car, everyone was so lovely & would like to mention a few names, must say the food was exceptional with lots... more »
User:Vanessa T
Trip type: Family
Very good resort
24 Jun 2026
Overall this is a very good resort. Check-in was easy Friendly and great service Grounds are well kept We had an issue with the AC, they sent someone to fix... more »
User:Jon P
Trip type: Couples
Riu Pakace Mexico
24 Jun 2026
I’ve just returned from a fantastic stay here with my partner. I could not fault anything at all. Even when I encountered slight issues with our key card for our... more »
User:FlanniganF
Trip type: Couples
Paradise
24 Jun 2026
As frequently returning guests at this fabulous hotel,each time our stay gets better & better. From the moment you step into the vast lobby & see those amazing iconic 3... more »