Hotel Maya Turquesa

Name: Hotel Maya Turquesa
Address: Calle 8 Norte, s/n, Riviera Maya / Playa del Carmen, mexico
Telephone: +44-204-505-9777
Rating: 2.7

Playa del Carmen, Riviera Maya / Playa del Carmen, Mexico

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About Hotel Maya Turquesa

location

Centrally located in Playa del Carmen, this hotel is near a beach.

facility

A pleasant ambience awaits guests in 30 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. A fax machine is available for guests' business needs.

rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A trouser press is provided for guests' convenience. There is a telephone, a TV and WiFi (no extra charge) in the rooms. Amenities in the bathrooms include a shower. The hotel has family rooms and non-smoking rooms.

sport

There are indoor and outdoor pools as well as a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including diving, table tennis, a spa and a solarium.

meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast and lunch offer culinary delights every day. Staff are also happy to provide children's meals.

Amenities at Hotel Maya Turquesa

Facilities
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  Air conditioning
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  Bar(s)
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  Café
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  Car Park
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  Currency Exchange
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  Disability-friendly
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  Hairdresser
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  Hotel Safe
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  Laundry Service
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  Medical Assistance
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  Restaurant(s)
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  Room Service
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  Shops
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Contactless room service
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Housekeeping only upon request
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  Hygiene training for staff
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  Mandatory mask-wearing
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  Medical teleconsultation
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Packaged meals
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  Protective equipment for employees
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  Protective equipment for guests
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  Protective hygiene screens
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  Protective masks for guests
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  Continental Breakfast
Sport/Entertainment
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  Children's Pool
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  Diving
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  Indoor Pool
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  Jacuzzi
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  Number of Pools
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  Outdoor Pool(s)
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  Sun terrace
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  Table Tennis
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  Tanning Studio/Solarium

Location

Around this property:

Beach

250 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 132

User:Dreamer31621455883
Trip type: Couples
Worse place ever
26 Jun 2026
The first night we arrived they gave us room 37. The room was filthy and the area (what they call kitchen) was so old and so disgusting that i started... more »
User:Dilsia C
Trip type: Family
Read the reviews always first before booking!
26 Jun 2026
Warning just to keep it brief here DO Not waste your time in these hotel, They stole Mine and 2 other rooms and it was supposedly in there safe broke... more »
User:lourdeslE2045DN
Trip type:
A traumatizing experience
26 Jun 2026
On December 21, 2021, my family and I went to Playa del Carmen to rest, as I had just had eye surgery. What happened in that hotel chain left me... more »
User:J_Borges_01
Trip type:
Most things are not working here
26 Jun 2026
good location only, and people at the front desk is polite but... wifi is not working, same with the TV and toilet, i called 3 times to they do it,... more »
User:Gemma L
Trip type:
Awful - wish I could record this as 0 stars
26 Jun 2026
I have honestly never stayed anywhere so dirty. This was supposed to be a three night stop over for us in Playa del Carmen, but we left early - as... more »