Hotel Hacienda Real del Caribe

Name: Hotel Hacienda Real del Caribe
Address: Calle 10 entre 5a y 12, Riviera Maya / Playa del Carmen, mexico
Telephone: +44-204-505-9777
Rating: 3.9

Playa del Carmen, Riviera Maya / Playa del Carmen, Mexico

Share this Deal share

About Hotel Hacienda Real del Caribe

location

The hotel is located in the heart of Playa del Carmen, a short stroll from the beach.

facility

The hotel has 58 rooms, which are located on 3 storeys and are reachable by lift. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a transfer service, room service, a laundry service and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available.

rooms

Air conditioning ensures that rooms maintain comfortable temperatures. Most of rooms include a balcony or terrace as a standard feature. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

sport

A dip in the refreshing outdoor pool is not to be missed. Even on grey days, guests can always go for a swim in the indoor pool. Sun loungers and parasols are available on the terrace, where guests can enjoy a quick break or relax for hours. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, diving, a gym, a spa and a solarium.

meals

Various dining options are available, including a non-smoking restaurant, a café and a bar. Bed and breakfast is offered as a catering option. A continental breakfast and a dinner à la carte are served every day. Special meals, including vegetarian dishes, are also available.

Amenities at Hotel Hacienda Real del Caribe

Facilities
- -
  24-hour reception
- -
  Air conditioning
- -
  Bar(s)
- -
  Bicycle Hire
- -
  Café
- -
  Car Park
- -
  Cloakroom
- -
  Conference Room
- -
  Garage
- -
  Hotel Safe
- -
  Laundry Service
- -
  Lifts
- -
  Restaurant(s)
- -
  Restaurant(s) with non-smoking area
- -
  Room Service
- -
  Wifi
Hygiene
- -
  Contactless check-in/-out
- -
  Contactless payment
- -
  Enhanced cleaning programme
- -
  Hand sanitiser
- -
  Housekeeping only upon request
- -
  Hygiene training for staff
- -
  No high-touch furnishings
- -
  No high-touch furnishings in public areas
- -
  Protective equipment for employees
- -
  Protective hygiene screens
- -
  Sanitiser dispenser
- -
  Social distancing regulations
- -
  Time interval between room bookings
- -
  Use of commercially available disinfectants
Meals
- -
  à la carte Dinner
- -
  Continental Breakfast
Sport/Entertainment
- -
  Cycling/Mountain Biking
- -
  Diving
- -
  Gym
- -
  Jacuzzi
- -
  Outdoor Pool(s)
- -
  Parasols
- -
  Sun loungers
- -
  Sun terrace
- -
  Tanning Studio/Solarium

Location

Around this property:

City Centre

50 m

Beach

100 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

394

Very Good

293

Average

138

Poor

Terrible

Recent Reviews: 968

User:Kathy W
Trip type: Couples
Nice character hotel. Comfortable beds
25 Jun 2026
Nice character hotel with courtyard overlooking beautiful good pool and gardens. Very comfortable beds and pillows. Clean spacious rooms with mini fridge and coffee maker. Friendly staff. In the evening,... more »
User:Carrie H
Trip type: Solo travel
Location and Value Make This the Perfect Choice for a stay in Playa del Carmen
25 Jun 2026
This place is done in the colonial style Mexican design and is so cute! It far exceeded my expectations as far as value, amenities and service. The location is ideal... more »
User:ReneeInMelbourne
Trip type: Solo travel
Clean but very noisy
25 Jun 2026
Stayed here a few years ago and decided to stay again but regretted it. The rooms are clean and spacious. It’s a pretty hotel. That’s about where the good stuff... more »
User:E5160EYmarkg
Trip type: Couples
Lovely place
25 Jun 2026
Fantastic hotel located close to all the amenities restaurant and beach and 5th AVE all within few hundred MTRS .rooms are spotless and well furnished and the staff are so... more »
User:kellyliamscarlett
Trip type:
May aswell sleep in Coco bongos
25 Jun 2026
Let me first start off and tell you that the reception staff and maids are absolutely lovely really helpful my issue is not them at all. I'm going to write... more »