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Hilton Cancun An All-Inclusive Resort

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Hilton Cancun An All-Inclusive Resort

locationRiviera Maya Norte, Riviera Maya / Playa del Carmen, Mexico

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About Hilton Cancun An All-Inclusive ResortAbout Hilton Cancun An All-Inclusive Resort

location

This hotel lies in a quiet area in Cancun, right on the beach.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. Film lovers are sure to find just what they're looking for in the cinema's listings. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel doctor. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms feature a living area, a kitchen and a bathroom. Air conditioning and central heating ensure comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. Rooms have a queen-size bed or a king-size bed. Separate bedrooms are available. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are provided. Bathrooms with wheelchair access can also be booked. The hotel has family rooms and non-smoking rooms.

sport

Guests can cool off in one of the 2 outdoor pools. There is a children's swimming area as well. Pure relaxation in the hot tub, fun on the waterslide and refreshing drinks at the pool bar – guests will experience just how rich and varied a day in the water can be. A terrace with sun loungers and parasols is available. The hotel offers a wide range of outdoor sports, including cycling/mountain biking, beach volleyball and golf. For a fee, guests can also enjoy tennis. Water sports enthusiasts can enjoy snorkelling, diving and aquafit. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, darts, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and a solarium. Leisure facilities include an entertainment programme, a kids' club, live music and a dance club.

meals

Dining facilities include a restaurant, a café and a bar. All-inclusive can be booked. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. Breakfast, lunch and dinner will satisfy appetites big and small. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Hilton Cancun An All-Inclusive Resort Amenities at Hilton Cancun An All-Inclusive Resort

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

    • -

      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Hotel Safe

    • -

      Kids Club

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      Laundry Facilities

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      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Pets

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      Playground

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      Restaurant(s)

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      Room Service

    • -

      Shops

    • -

      Theatre

    • -

      TV Room

    • -

      Waterslide

    • -

      Wifi

  • Hygiene

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      CleanStay (Hilton)

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Archery

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      Billiards/Snooker

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      Children's Pool

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      Diving

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

    • -

      Minigolf

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

    • -

      Sailing

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      Sauna

    • -

      Squash

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tennis

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      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

0 m

Airport

15000 m

Centre

30000 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

4333

Very Good

613

Average

244

Poor

157

Terrible

184

Recent Reviews: 5531

  • User:Chun-Huan L

    Trip type: Family

    Entertainment team is awesome

    rating25 Jun 2026

    Entertainment team is awesome!! Very friendly and patient to lead the activities and activities are so much fun ! Diego and Yodhir are great!! Their enthusiasm make the event much more enjoyable! Good Job! Juan Rolando, Guest Services / Front Office at Hilton Cancun, an All-Inclusive Resort, responded to this review Dear Mr. Chun,Thank you very much for taking the time to share such a wonderful review regarding your recent experience with us.We are truly delighted to read that you enjoyed the activities and found our entertainment team to be so friendly and patient. It is exceptionally wonderful to hear that Diego and Yodhir's enthusiasm helped make your time with us so much more enjoyable. Your kind and gracious comments are deeply appreciated and will certainly be shared with them.We warmly invite you to return and visit us again in the near future. It would be our absolute pleasure to welcome you back.Sincerely,

  • User:Mike F

    Trip type: Family

    Great family vacation with friendly staff and fun activities.

    rating25 Jun 2026

    Stayed 4 nights with my family (my wife, our 12-year-old son, and me) and had a great time.The resort was very clean, and every staff member we interacted with was friendly and helpful. I wish I remembered everyone's names because they all deserved recognition.The nightly shows in the amphitheater were a lot of fun, especially the Michael Jackson tribute—it was surprisingly well done. During the day I also tried the archery and macramé class, and both were enjoyable.One unexpected highlight was Casino Night. You play with fun money, but the highest scores win prizes at the end, so it was a fun challenge. My son also enjoyed many of the activities around the resort.The pools were excellent, and the buffet always had fresh food with plenty of choices. One recommendation: try the fresh soursop juice from the cart near the entrance. It's difficult and expensive to find back home, but it's included here and was delicious. I looked forward to having it every day.Our room was clean, and the resort brought in a rollaway bed for our son, which made sleeping arrangements easy (other than my wife's snoring! ??).The bell staff was outstanding. They were always happy to arrange taxis, which typically arrived in about 10 minutes. Transportation in the Cancun area can be a little different than what some travelers may expect, but the hotel staff made everything simple. On our departure day, they arranged a shuttle large enough for all of our luggage for about the cost of a taxi, and at the airport another attendant helped wheel our bags to the check-in counter. It made the trip home stress-free.We also visited the nearby outlet mall. It was fairly quiet during our visit, but security was visible and we felt comfortable walking around. The highlight there was the indoor multi-level go-kart track. It was my son's first time driving a go-kart, and since it was just the two of us on the track, it made for a really memorable father-and-son experience.Overall, we had a relaxing vacation and would definitely consider staying here again. Juan Rolando, Guest Services / Front Office at Hilton Cancun, an All-Inclusive Resort, responded to this review Dear Mr. Mike,Thank you very much for taking the time to share such a detailed and wonderful review regarding your recent family vacation with us.We are truly delighted to read that you, your wife, and your son had a great time. It is wonderful to know that the cleanliness of the resort, our friendly staff, and the engaging activities like the Michael Jackson tribute and Casino Night contributed to such a memorable stay. We also appreciate your kind remarks regarding our culinary offerings, especially the fresh soursop juice, and we are glad to read that our bell staff was able to assist in making your transportation simple and stress-free. Furthermore, it is lovely to hear about the special father-and-son experience you enjoyed during your visit to the nearby go-kart track.Your gracious and elegant feedback is deeply appreciated. We warmly invite you and your family to return and visit us again in the near future. It would be our absolute pleasure to welcome you back.Sincerely,

  • User:Trek28771373078

    Trip type: Family

    Julian is a gem

    rating25 Jun 2026

    While I would have loved a more carefree and upbeat atmosphere with music etc., Julian, bell man, was the highlight staff of the stay. He always stopped to make sure things were going well and answered any questions we had. Juan Rolando, Guest Services / Front Office at Hilton Cancun, an All-Inclusive Resort, responded to this review Dear Trek,Thank you very much for sharing your feedback with us regarding your recent stay.We are truly grateful for your kind words highlighting the exceptional service provided by our bellman, Julian. It is wonderful to hear that his attentiveness and helpful attitude made such a positive impression during your time with us.We also appreciate your perspective regarding the atmosphere. Feedback like yours is always valuable as we continuously seek to understand our guests' experiences, and we hope to have the honor of welcoming you back for another visit in the near future.Sincerely,

  • User:airyayers

    Trip type: Family

    Amazing, amazing trip

    rating24 Jun 2026

    We are just finishing up the most fantastic trip to this Hilton. The entire staff is so friendly. The pools are beautiful the food is fantastic. Communication is so good. Candelario and Humberto in the taqueria absolutely made our trip. We got tacos from them for lunch/snackies every day of our trip and they are amazing. Such fantastic hospitality. Highly recommend the tacos Al pastor. They will make sure your food to alcohol ratio is spot on. Juan Rolando, Guest Services / Front Office at Hilton Cancun, an All-Inclusive Resort, responded to this review Dear Airy,Thank you very much for taking the time to share such an amazing review regarding your recent stay with us.We are truly delighted to read that you had a fantastic trip and that you enjoyed the beautiful pools, the culinary offerings, and the friendly service from our staff. It is especially wonderful to hear that Candelario and Humberto at the taqueria made such a positive impression on your visit with their hospitality and their Al pastor tacos. Your kind and elegant words are deeply appreciated, and it brings us great joy to know their efforts contributed to your experience.We warmly invite you to return and visit us again in the near future. It would be our absolute pleasure to welcome you back.Sincerely,

  • User:Vanessa M

    Trip type: Family

    Angelica from lobby bar!

    rating23 Jun 2026

    I want to give a shout out to Angelica from the lobby bar! She was amazing! Always making sure we were good! And okay! She was super friendly gave us alot of option and just kept us with us! This is why we kept freaking ting the lobby bar for her! She was amazing! Hands down the best!! Please ask for her if you find yourself around the hotel lobby bar! Juan Rolando, Guest Services / Front Office at Hilton Cancun, an All-Inclusive Resort, responded to this review Dear Mrs. Vannesa,Thank you very much for taking the time to share such a wonderful review regarding your recent stay with us.We are truly delighted to read your kind words about Angelica from our lobby bar. It is wonderful to hear that her friendly service and attentiveness made such a positive impression on your experience, and that you enjoyed the options she provided during your visits. Your elegant and gracious feedback is deeply appreciated, and it brings us great joy to know her efforts contributed so wonderfully to your time with us.We warmly invite you to return and visit us again in the near future. It would be our absolute pleasure to welcome you back.Sincerely,

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