Grand Riviera Princess

Name: Grand Riviera Princess
Address: Prolongacion 5ta Avenida, Riviera Maya / Playa del Carmen, mexico
Telephone: +44-204-505-9777
Rating: 4

Playa del Carmen, Riviera Maya / Playa del Carmen, Mexico

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About Grand Riviera Princess

location

Set directly on the beach, the hotel is approximately 10 km from Playa del Carmen.

facility

The property includes 24 villas/houses as well as 672 rooms and 98 suites. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Guests who have booked all-inclusive will receive a welcome drink. Amenities available at the club include a baggage storage service, a currency exchange service and a cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the car park (subject to availability). Further services include a 24-hour security service, a babysitting service (on request and for a fee), a childcare service, a car hire service, medical assistance, 24-hour room service (for a fee), an alarm call service, a laundry service, a hairdresser, a page service and a hotel doctor. The business centre is on hand for guests' business requirements and provides a projector. The congress service offers support with all aspects of event organisation.

rooms

Rooms are equipped with air conditioning and a fan. A welcome gift awaits guests. Some rooms include a balcony. The rooms have a king-size bed and a sofa bed. Children's beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a TV, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The club has family rooms and non-smoking rooms.

sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Sun loungers and parasols are available on the sun terrace. Refreshing drinks are served at the poolside snack bar. The hotel offers outdoor sports, including tennis, beach volleyball, volleyball, basketball, paddle tennis and archery or, for a fee, golf. Sport and leisure facilities at the hotel include a gym and yoga. Various wellness options, such as a spa, a sauna, a beauty salon, massage treatments, hydrotherapy treatments and a hydrojet massage, are offered for a fee. Leisure facilities include an entertainment programme, live music and a dance club.

meals

Various dining options are available, including a café, a bar and a lobby bar. Guests can dine in a cosy atmosphere at the restaurant (non-smoking and a buffet). Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive is offered as a catering option. Among the advantages of an all-inclusive stay are various offers, including a wide selection of imported alcoholic and non-alcoholic beverages. Diet meals, gluten-free meals, vegetarian dishes, children's meals, lactose-free food and vegan food can be prepared on request.

Amenities at Grand Riviera Princess

Facilities
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  Air conditioning
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  Bar(s)
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  Café
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  Car Park
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  Casino
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  Cloakroom
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  Conference Room
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  Currency Exchange
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  Disability-friendly
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  Games room
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  Garage
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  Hairdresser
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  Hotel Safe
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  Kids Club
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  Laundry Service
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  Lifts
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  Medical Assistance
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  Nightclub
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  Playground
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  Restaurant(s)
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  Room Service
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  Shops
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  Theatre
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  Wifi
Hygiene
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  Enhanced cleaning programme
Meals
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  à la carte Dinner
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  All inclusive
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  Breakfast Buffet
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  Evening Buffet
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  Lunch Buffet
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  Special Diet
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  Special Offers
Sport/Entertainment
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  Aerobics
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  Banana Boat
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  Basketball
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  Beach Volleyball
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  Billiards/Snooker
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  Bocce
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  Canoe
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  Catamaran
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  Children's Entertainment
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  Children's Pool
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  Darts
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  Diving
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  Entertainment Programme
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  Golf
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  Gym
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  Indoor Pool
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  Jacuzzi
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  Jet Skiing
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  Massage
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  Outdoor Pool(s)
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  Parasols
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  Pedalo
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  Sailing
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  Sauna
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  Speed Boating
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  Steam bath
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  Sun loungers
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  Sun terrace
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  Surfing
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  Table Tennis
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  Tanning Studio/Solarium
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  Tennis
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  Water Skiing
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  Windsurfing

Location

Around this property:

Golf Course

10000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

5987

Very Good

3749

Average

1807

Poor

854

Terrible

965

Recent Reviews: 13362

User:NorthStar19205714797
Trip type: Family
Kids club
28 Jun 2026
Kids club here is amazing for little ones! I have a 6 year old daughter and a 4 year old son and they have wanted to go daily... the team are very attentive and super interactive with all their activities. A special shout out to Adrianna and Roxanna who has been fabulous and my children have always been very excited to see them. Community Manager Princess México, Otro at Grand Riviera Princess, responded to this review Dear Guest, Thank you sincerely for taking the time to share your feedback regarding your recent stay. We are thrilled to hear that your little ones' experience at our facilities was so positive and that they thoroughly enjoyed the daily activities.It will be a true honor to welcome you and your family back in the near future.Best regards
User:Trena P
Trip type: Family
Sharah is the best
26 Jun 2026
Fantasy Pool the best Sharah is the best and plays e water polo shes good Community Manager Princess México, Otro at Grand Riviera Princess, responded to this review Dear Guest, Thank you sincerely for taking the time to share your kind comments regarding your recent stay. We are thrilled to hear that you thoroughly enjoyed our pool areas and the activities we offer.We will specially share your compliments with Sharah, who will be very proud to know that her attentiveness made your experience so fun and memorable. Your recognition motivates us to continue providing exceptional moments for our guests.It will be a true honor to welcome you back on your next return.Best regards
User:Mayra R
Trip type: Family
Bad experience
19 Jun 2026
Staff at this hotel was very unprofessional, most of them seemed bothered with any simple request. The buffet was not good, and again staff seemed bothered when you asked for anything. They offered burgers, but never had buns, they offer soda, fountain was down, Mexican area never had tortillas or chips. Staff at most bars seemed to get annoyed that you asked for a drink, never greeted, never said thank you. The bars closed early except for one sports bar that’s understaffed. The princess lobby is closed and the walk to most rooms is about a 10 minute walk, staff will not shuttle you with your suitcases. Also, it was hard to make reservations at the restaurants with a big party, we had 8. Bad experiences will never go back. It was one thing after another. Community Manager Princess México, Otro at Grand Riviera Princess, responded to this review Dear guest,Thank you for taking the time to share your experience with us, and we sincerely regret that your stay did not meet your expectations.Your comments are very important to us and have been shared with the relevant departments for review and follow-up.Our goal is to provide a warm and high-quality hospitality experience, and we sincerely apologize for the details you have described.We truly appreciate your feedback, as it helps us identify areas of opportunity and continuously improve our services.Kind regards.
User:Liseypoos
Trip type: Family
Beautiful hotel with nature and plenty to see.
17 Jun 2026
To the manger of this hotel. Your staff were all absolutely wonderful. Working in very hot conditions with smiles on their faces. They managed to get me into a ground floor room due to my knee issue. So thank you all for a wonderful stay. We stayed here only for one week, the hotel is build on the natures grounds so you have all the wonderful animals wondering around freely and beautiful plants and palm trees everywhere you look. Many many pools, bars, the restaurants were all fantastic. I especially loved the Japanese. The cocktails and drinks are made with branded spirits and tasted great. The beach is sooo peaceful and beautiful to sit and take in the views. I would highly recommend this hotel. It’s huge!!! So much space for everyone to enjoy. Community Manager Princess México, Otro at Grand Riviera Princess, responded to this review Dear Guest,Thank you very much for sharing your experience and for your kind words.We are truly glad to know that you enjoyed your stay, the natural surroundings, and our facilities, as well as the service provided by our team. Comments like yours motivate us to continue working with dedication to always offer our guests a pleasant and memorable stay.It will be our pleasure to welcome you back in the future.Kind regards.
User:Kerrymc1970
Trip type: Couples
Great hotel but beware of Royal holidays salespeople
15 Jun 2026
Hotel was beautiful and gardens were well maintained Lots of monkeys and deer walking by daily too Specialty restaurants were fabulous especially the Italian one and we went here several times ( booking required) The pool bars were fabulous and served premium alcohol brands and a big shout out to Alexis who was fantastic xOnly issue we had was with a company in the hotel called Royal Holidays We were basically sold a membership package which promised cheaper holidays around the world with this membership It’s our fault as we didn’t research this company beforehand but the salesperson was very convincing and promised us so much that we fell for itWe cancelled 2 days later ( we had a 5 day cooling off period ) but by that time they had taken money from our account and we are going through the card company to get it back Even though we had paperwork saying they wouldn’t take any payments they still took them a month later THEY ARE SCAMMERS It’s very disappointing that a nice hotel brand like this are allowing these companies to scam money out of people Even though I loved the hotel I will never use the Princess hotels brand again Community Manager Princess México, Otro at Grand Riviera Princess, responded to this review Dear Guest,Thank you very much for sharing your experience with us and for your kind comments about our facilities, gastronomy, and team.We are pleased to know that you enjoyed your stay and the different areas of the resort.At the same time, we sincerely regret the situation you mention regarding external services. Please be assured that we take this type of feedback very seriously and share it with the relevant departments for review. Our priority is always to ensure that all our guests enjoy a safe and satisfying experience.We truly appreciate your feedback, as it helps us continue improving. We hope to have the opportunity to welcome you again in the future.Kind regards.