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Homemexico

Conrad Tulum Riviera Maya

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Conrad Tulum Riviera Maya

locationPlaya del Carmen, Riviera Maya / Playa del Carmen, Mexico

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About Conrad Tulum Riviera MayaAbout Conrad Tulum Riviera Maya

location

This resort is located in Tulum, right on the beach.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas (no extra charge) allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities and a lift. There are a number of shops, including a souvenir shop. Children can enjoy the playground. Additional facilities include a playroom. Parking spaces are available to guests travelling by car (no extra charge). Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, room service, a laundry service and a hotel doctor. Active guests can make use of the bicycle hire service to explore the surrounding area.

rooms

Rooms feature a living area and a bathroom, and air conditioning ensures just the right temperature. Guests can enjoy the sea view from a balcony or terrace. Separate bedrooms are available. There is also a safe and a desk or, for an additional fee, a minibar. Guests will also find a tea/coffee station included among the standard features. There is also an ironing set and a trouser press. Other features include a telephone, a TV and WiFi (no extra charge). Bathrooms are equipped with a shower and include a vanity mirror. Wheelchair-friendly rooms with wheelchair-accessible bathrooms guarantee guests with limited mobility a carefree stay. The resort has non-smoking rooms.

sport

The outdoor pool complex provides invigorating refreshment. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For guests who wish to keep active, cycling/mountain biking and fishing are available. With kayaking, snorkelling and diving available, the resort also caters to water sports enthusiasts. Sport and leisure facilities at the resort include a gym and yoga. The wellness area features various facilities, such as a spa, a sauna, a steam bath, a beauty salon and massage treatments. Leisure facilities include an entertainment programme, a kids' club and live music.

meals

Dining facilities include a restaurant, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. A delicious breakfast provides energy for the rest of the day. Staff are also happy to provide children's meals.

Amenities at Conrad Tulum Riviera Maya Amenities at Conrad Tulum Riviera Maya

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      CleanStay (Hilton)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Packaged meals

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Cycling/Mountain Biking

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      Diving

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Centre

25800.0 m

Airport

97600.0 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

814

Very Good

54

Average

35

Poor

27

Terrible

46

Recent Reviews: 976

  • User:Josh S

    Trip type: Family

    World class experience

    rating11 Jun 2026

    This experience was world class from start to finish. The personalised experience was unmatched. The restaurants are better than any hotel I’ve experienced before. Bartender gabriel was great here. The activities are all included which were ran brilliantly by angee and roseo and itzel. Jorge daniel and Diego were amazing hosts by the pool. Amazing experience close to the all activities in tulum!

  • User:John S

    Trip type: Family

    Absolutely stunning resort with excellent customer service going that extra mile

    rating11 Jun 2026

    Unreal from start to finish. The customer service is absolutely impeccable, every single member of staff is welcoming and smiling which gives that sense of comfort which is enjoyable when staying in a resort. Can’t remember the names of staff think it was Diego and jorge. The lady who does the keychains and bike rides roceo, ange (sorry for the spelling) and all the staff in every restaurant truly go above and beyond, which creates an unreal experience. Everywhere was so clean, genuinely had the nicest sushi in one of the restaurants. The cook in front of you was surreal. Simply bliss experience.Rooms are gorgeous and so clean,Can’t emphasise enough how kind the staff are. Delicious food in every restaurant with beautifully kept premises.

  • User:nick s

    Trip type: Family

    Conrad Tulum

    rating11 Jun 2026

    This hotel is amazing , beautiful rooms great facilities , unbelievable food and such a helpful friendly team. Thanks so much to Diego, Jorge, Daniel, Angee, Roceo for all your warm receptions!

  • User:Nyah S

    Trip type: Family

    Unreal experience

    rating11 Jun 2026

    Amazing experience. Diego was brilliant, as was the rest of the staff. Can’t remember all the names but everyone was so so attentive to us. Food was unbelievable. Tried all 5 restaurants which were all 10/10. Hotel is stunning. Cannot fault it at all. The best week at the Conrad!!!

  • User:nastassia b

    Trip type: Family

    Birthday Trip in Paradise!

    rating25 May 2026

    The best resort I've ever been to! My five year-old daughter calls it paradise and I agree. The place is phenomenal! Beautiful space but what makes it special is people who work there. Itzel, concierge extravaganza, was an angel. She truly made this vacation special for us. She went above and beyond to make my daughter's birthday unforgettable. Every little detail, from hand painted pictures on the coconut( they were out of coconuts, but somehow she made it happen) to decorating our room as a birthday surprise for my little girl in the most amazing way- SHE WAS PHENOMENAL!!!!! I can't say enough good things about her. Also, the ladies(Mariana, Denisse, and Ruth) at the kids club took such good care of my daughter and made her feel so at ease and happy that she begged to go there every day!!! And made it possible for me to go and enjoy the spa, (which is another level! ) They also threw her a true piñata birthday party with her favorite characters. Daniel( pool concierge), thank you for always making sure we had everything we needed!All the restaurants on the property are great! Our favorites were Kengai and Maratea. Delish!Thank you all so much! You are the best team that truly cares and it shows! We can't wait to come back to our "paradise"❤️

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